Feds Probe Slow Pace of 2003-'12 Ram Truck Recalls | Edmunds

Feds Probe Slow Pace of 2003-'12 Ram Truck Recalls


Just the Facts:
  • The National Highway Traffic Safety Administration has opened a probe into what it calls the "slow execution of recall campaigns" regarding the 2003-'12 Ram 1500, 2500 and 3500 pickup trucks.
  • The so-called "audit query" centers around "slow execution of recall campaigns, coupled with poor communications with the agency over potential recall remedy part problems," NHTSA said in its problem description.
  • "Chrysler Group has kept NHTSA apprised of this campaign and will cooperate fully with the agency's audit," Chrysler said in a statement to Edmunds on Monday.

WASHINGTON — The National Highway Traffic Safety Administration has opened a probe into what it calls the "slow execution of recall campaigns" regarding the 2003-'12 Ram 1500, 2500 and 3500 pickup trucks.

The so-called "audit query" centers around "slow execution of recall campaigns, coupled with poor communications with the agency over potential recall remedy part problems," NHTSA said in its problem description.

The trucks are being recalled for a problem with potential fracturing of the left tie-rod ball stud that could result in a loss of steering control. Chrysler first notified NHTSA about the problem last November.

"The agency has received hundreds of complaints from owners reporting frustrations with obtaining service appointments and having their vehicles remedied under the safety recall," NHTSA said in a statement on its Web site. "Many owners have complained of dealers informing them it would be many months before the dealership could secure a replacement part for their vehicle."

The federal agency, which oversees vehicle safety in the U.S., said it received "information from dealers reflecting that severe parts restrictions were in place and, eventually, received a copy of a notification Mopar issued instructing dealers to immediately return the replacement tie-rod assemblies for quality verification."

Mopar is the automaker's parts and accessories division.

Eventually, the campaigns resumed.

"Chrysler Group has kept NHTSA apprised of this campaign and will cooperate fully with the agency's audit," Chrysler said in a statement to Edmunds on Monday.

"Customers have been advised in accordance with the regulations governing recalls. We are continually replenishing our supply of replacement parts. Chrysler Group regrets any inconvenience our customers may have experienced."

Edmunds says: The best advice for affected consumers is to stay in close contact with your dealer if your truck has not been repaired yet.

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