The 2021 Mercedes-Benz E-Class gets a refresh for 2021, helping it maintain its status as the class benchmark. The E-Class doesn't feel like a totally different car, but that's hardly a bad thing. The premium interior, smooth ride and excellent driver aids all come together in a handsome, well-crafted package.
Though the fifth-generation E-Class has been on sale since 2017, Mercedes-Benz has done an admirable job making its midsize luxury car feel new at every turn. The 2021 Mercedes-Benz E-Class takes these constant updates even further, with a refreshed exterior and a slightly restyled cabin.
2021 E-CLASS!!! WARRANTY, AMG PACKAGE, CARFAX CERTIFIED, NEW OIL CHANGE, NEW VA INSPECTION, NEW REAR BRAKES, NICE AND CLEAN PRICED TO SELL $29981+$495...
The headlights and taillights closely resemble those on the smaller A-Class, while the grille is similar to the one on the GLE SUV. Inside, the E-Class gets Mercedes' latest MBUX infotainment system. It's a huge improvement over the older interface. The E-Class also gets a new steering wheel with capacitive touch controls, though the layout is functionally the same as the old one. Also new for the E 450 is a turbocharged inline-six engine paired to a mild hybrid system. It uses an electric motor that provides a bit of extra power when leaving from a stop and is slightly more fuel-efficient than the previous V6.
The E-Class is available as a sedan, a coupe, convertible and a wagon, which Mercedes now calls the All-Terrain. That means you're going to have a wide range of competitors to cross-shop. The E-Class' primary competitor has long been the BMW 5 Series. The current 5 Series keeps the pressure on with a wealth of features and a plug-in hybrid variant for those looking for carpool access. The Audi A6 sedan and A6 Allroad wagon, meanwhile, were recently redesigned and count a high-tech cabin among their many strengths. And buyers looking for something sleek and stylish might want to check out the new Cadillac CT5 sedan or Mercedes' own CLS.
Edmunds Expert Rating
edmunds TESTED
by the Edmunds Experts
Great
8.4
out of 10
We drove the 2021 Mercedes-Benz E-Class on our test track and on real roads. Our Edmunds team conducts rigorous independent vehicle testing, driving 500,000 miles a year.
Performance
8/10
How does the E-Class drive? The Mercedes-Benz E-Class feels smooth and balanced on the road, with a seamless powertrain that goes about its business without much fuss. Acceleration is effortless. We tested the E 450 4Matic sedan. At the Edmunds test track, we recorded a 0-60 mph sprint of 4.9 seconds, which puts it near the top of the class. The all-wheel-drive system does a great job of putting power to the pavement and making the E-Class feel sporty when you select the Sport drive mode.
The steering doesn't provide much in the way of feedback, but it's quick and light, making it easy to maneuver in parking lots or on tight city streets. In corners, the E-Class feels composed without being stiff. Our biggest complaint is braking performance. While the brakes are smooth, our testing showed that the E-Class posted some of the longest panic 60-0 mph braking figures we've seen on a luxury car in a while. We suspect a better set of tires would improve things immensely.
Comfort
9/10
How comfortable is the E-Class? The E-Class nails the most important aspect of a luxury car: quiet refinement. The seats offer lots of support and adjustment, though we found the padding to be on the firm side. Even so, they remained comfortable after a few hundred miles behind the wheel. The ride is smooth and isolating without feeling overly disconnected. Our tester had the optional air suspension and we think it's well worth getting.
This E-Class is quiet too, with little road or wind noise intruding into the cabin. Dip into the throttle and you get a smooth growl from the six-cylinder engine. It's just quiet enough to avoid attracting attention. The mild hybrid system allows for seamless engine stop-start functionality at stoplights, with no vibrations coming through when the engine shuts off or fires on. The climate control is also quiet, even at full blast. It works simply and evenly, and rear passengers will appreciate the air vents.
Interior
8/10
How’s the interior? The refreshed E-Class' interior is basically the same as what came out in 2017 with a few small updates. It uses Mercedes' MBUX infotainment system, so you get a touchpad on the center console to control the system. If you prefer a touchscreen, that's an option too. Most physical buttons are easy to see and understand. The biggest issue is the new steering wheel. It ditched hard buttons for capacitive touch ones and, unfortunately, it's not as intuitive as before.
Dialing in a good driving position is easy thanks to the adjustability of the seat and steering wheel. All the controls and gauges are easy to see and reach. Forward visibility is fine, but the narrow rear window makes you appreciate the crisp backup camera. Getting in and out is fine up front. But the back seat isn't quite as spacious as the ones in some rivals, so taller occupants might find knee room lacking.
Technology
9/10
How’s the tech? With the addition of Mercedes' MBUX infotainment system, the E-Class rises to the top of the class in terms of overall tech. The new infotainment is a marked improvement over the old system thanks to a robust list of features, easy-to-operate controls, and excellent device integration thanks to Apple CarPlay, Android Auto and a smartphone app, as well as some genuinely useful voice controls. The navigation system is easy to use, and the augmented overlay is great for turn-by-turn directions. We're also fans of the optional Burmester audio system.
The E-Class also gets the latest and greatest driver aids Mercedes has to offer. The adaptive cruise control maintains a tight gap in traffic, and it changes speed smoothly and quickly. The car can even slow down when the speed limit changes or when you're coming up on gentle curves. We only wish the controls on the steering wheel were easier to use.
Storage
7.5/10
How’s the storage? At 13.1 cubic feet, the E-Class' trunk is on the small side for the class, especially compared to the cavernous BMW 5 Series. That said, the space itself is wide and tall, so it's easy to actually fit items inside. The folding rear seats, which are split into 40/20/24 sections, help here too. Small-item storage up front is much better. Many luxury cars skimp on storage, but the E-Class does fairly well thanks to a decent-size center console, door pockets and glovebox. The wireless charging pad means there's always a place for your phone.
Getting a car seat in the rear shouldn't be too much of an issue most of the time, though larger seats may be a bit tight. Car seat access points are placed behind easy-to-locate plastic covers.
Fuel Economy
8/10
How’s the fuel economy? The E 450 sedan gets an EPA-estimated 26 mpg combined. That makes its six-cylinder engine more fuel-efficient than both the turbocharged inline-four and turbocharged V6 found in last year's model. It's also better than an 2021 all-wheel-drive-equipped four-cylinder E 350, so you get both more power and better fuel economy. We managed 27.1 mpg on our mixed-driving evaluation route, which indicates the fuel economy estimates should be accurate.
Value
8/10
Is the E-Class a good value? You see exactly where the money has gone as soon as you walk up to the car. The paint and finish are excellent. Step inside and you'll find one of the most handsome and well-crafted cabins around. Everything you look at or touch has a premium feel. Mercedes even nails little things like the click of a button or the feel of the air vent knobs.
Unfortunately, the ownership and warranty are a bit underwhelming. Mercedes includes a four-year/50,000-mile basic, powertrain and rust warranty. While the basic and powertrain are fine, the rust warranty is well off the class leaders. And unlike most other luxury automakers, Mercedes doesn't include any scheduled maintenance.
Wildcard
9/10
The E-Class is all about subtlety. The exterior design is handsome without being flashy, and the interior is rather stunning, even with relatively few changes. It all exudes luxury, and it feels like the class benchmark that it's been for the past few years.
It's fun to drive too, but not completely in an athletic sport sedan sort of way. It's more of a Q-ship, thanks to a potent engine that delivers effortless power and a comfortable ride that makes it a joy to just cruise in. If you do want to tackle some back roads, the E-Class is willing to play.
2021 Mercedes-Benz E-Class trim level differences
The 2021 Mercedes-Benz E-Class is one of the most multifaceted vehicles on the market. You can get the E-Class as a sedan, wagon, coupe or convertible, each available in multiple trims: E 350 (sedan only), E 450 (sedan, wagon, coupe, convertible), AMG E 53 (sedan, coupe, convertible) and AMG E 63 S (sedan and wagon) — each corresponding to a different powertrain. Compare the 2021 Mercedes-Benz E-Class trim levels in-depth.
Which E-Class trim does Edmunds recommend?
We suggest going with the midlevel E 450 4Matic. It comes with standard all-wheel drive and Mercedes' new six-cylinder engine with a mild hybrid system for smooth power and improved fuel economy. It's also not priced much higher than the E 350 4Matic. We suggest springing for the optional air suspension and Burmester audio system since they really help nail the luxury car feel.
The 2021 Mercedes-Benz E-Class has a 4 years / 50,000 miles basic warranty and 19 recalls. RepairPal gives it a reliability rating of 3 out of 5, ranks it #21 out of 48 among Luxury Fullsize Cars. Below you’ll find our owner reviews.
Reliability Rating by RepairPal
3 out of 5 stars3/5Above Average
#21 out of 48 among Luxury Fullsize Cars
RepairPal Reliability Ratings are based on the actual cost, frequency, and severity of unscheduled repairs and maintenance on make/model data for select 2008-2022 vehicles. The reliability of a specific vehicle may vary depending on its maintenance and driving history, model year, trim, and features.
Cost
$613/yr
vs. $729/yr for Average Luxury Fullsize Car
Frequency
1.93x/yr
vs. 1.74x/yr for Average Luxury Fullsize Car
Severity
14.5%
vs. 14.7% for Average Luxury Fullsize Car
powered by RepairPal
Recalls
19 recalls found
Checking if a car has a recall is simple. Just type the car's VIN number into the NHTSA website (https://www.nhtsa.gov/recalls). If there's an unrepaired recall, you'll see it there.
If a recall shows up, just call your local car dealer. They'll know about the recall and will work with the car maker to fix it for free (if the recall happened within 10 years of the car being first sold).
Recall Number:
24V445000
Manufacturer Recall Number:
2024100002
Number of vehicles affected:
22422
Defect Description:
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2019-2021 CLS 53 4MATIC, 2019-2023 E 53 4MATIC Cabriolet, E 53 4MATIC Coupe, E 53 4MATIC Sedan, 2021-2024 GT 43 4MATIC, and 2019-2025 GT 53 4MATIC vehicles. The transmission wiring harness connection might not have been correctly wired during a prior recall repair, and during production. which can expose the electrical connector to corrosion, and result in an electrical short-circuit.
Defect Consequence:
An electrical short circuit can increase the risk of a fire.
Corrective Action:
Dealers will replace the two-part wiring harness and connector, free of charge. Interim letters, notifying owners of the safety risk, were mailed August 9, 2024. A second notice will be sent once the final remedy is available. Owners may contact MBUSA customer service at 1-877-496-3691. MBUSA's number for this recall is 2024100002/3. This recall supersedes recall 22V-533. Vehicles repaired under the prior recall will still need to have the new remedy performed.
Recall Number:
24V100000
Manufacturer Recall Number:
2024MMNNNN
Number of vehicles affected:
12191
Defect Description:
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021-2023 CLS450, E450, E450 All-Terrain, AMG E53, AMG GT43, AMG GT53, and 2021 AMG CLS53 vehicles. The 48-volt ground cable connection located in the engine compartment may not be tightened properly and may result in the ground cable overheating.
Defect Consequence:
An overheated ground cable increases the risk of a fire.
Corrective Action:
Dealers will inspect the 48-volt ground cable connection and repair it as necessary, free of charge. Owner notification letters were mailed March 22, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2024MMNNNN.
Recall Number:
23V880000
Number of vehicles affected:
79676
Defect Description:
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021-2024 GLE, GLS, C-Class, E-Class, S-Class, SL, GLC, CLS, AMG GT, and G-Class vehicles. Please refer to MBUSA's recall report for specific vehicle details. The fuel pump may shutdown, causing a loss of drive power.
Defect Consequence:
A loss of drive power can increase the risk of a crash.
Corrective Action:
Dealers will replace the fuel pump, free of charge. Owner notification letters were mailed on June 28, 2024. Owner notification letters will be mailed in phases, on February 23, 2024, April 19, 2024, June 28, 2024, August 9, 2024, October 1, 2024, and December 2, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. This recall is an expansion of NHTSA recall number 23V-445.
Recall Number:
23V445000
Manufacturer Recall Number:
2023070012
Number of vehicles affected:
143551
Defect Description:
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021-2023 C-Class, E-Class, S-Class, CLS, SL, GT, GLC, GLE, GLS, and G-Class vehicles. Please refer to MBUSA's recall report for specific vehicle details. The fuel pump may shutdown, which can result in a loss of drive power.
Defect Consequence:
A loss of drive power can increase the risk of a crash.
Corrective Action:
Dealers will replace the fuel pump, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 18, 2023. Owner notification letters with a remedy were mailed September 29, 2023. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2023070012.
Recall Number:
22V733000
Manufacturer Recall Number:
2022100009
Number of vehicles affected:
19968
Defect Description:
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2019-2022 CLS450 Coupe and AMG E53, 2019-2021 AMG CLS53 Coupe, and 2021-2022 E450 vehicles. The 12-Volt battery in the trunk may not be properly secured, which, in the event of a crash, can cause electrical connection failure, disabling various safety features including, emergency call (eCall) system, electric seat adjustment, hazard warning lights, and automatic door locks.
Defect Consequence:
The inability to operate safety features (eCall system, hazard lights, electric seats, or automatic door locks) can increase the risk of injury during a crash.
Corrective Action:
Dealers will secure the 12V battery, free of charge. Owner notification letters were mailed January 20, 2023. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2022100009.
Recall Number:
22V533000
Manufacturer Recall Number:
2022080010
Number of vehicles affected:
16977
Defect Description:
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021-2022 AMG GT43, 2019-2022 AMG E53, E53 Coupe, E53 Cabriolet, AMG GT53, and 2019-2021 AMG CLS53 vehicles. The transmission wiring harness may be misrouted, which can expose the electrical connector to corrosion, and result in an electrical short-circuit.
Defect Consequence:
An electrical short-circuit can increase the risk of a fire.
Corrective Action:
Dealers will inspect and repair the electrical connector, as necessary. Dealers will also reroute the harness and install an additional bracket. All repairs will be performed free of charge. Owner notification letters were mailed October 14, 2022. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2022080010.
Recall Number:
22V365000
Manufacturer Recall Number:
2022060005
Number of vehicles affected:
234918
Defect Description:
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2022 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, AMG GT-Class, C-Class, E-Class, S-Class, SL-Class, GLC-Class, CLS-Class, GLB-Class, and G-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
Defect Consequence:
A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action:
The communication module software will be updated through an Over-the-Air (OTA) update or by a dealer, free of charge. Owner notification letters were mailed July 8, 2022. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2022060005.
Recall Number:
22V232000
Manufacturer Recall Number:
2022060007
Number of vehicles affected:
126443
Defect Description:
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2018-2021 CLA-Class, GLE/GLS-Class, A-Class, C-Class, E-Class, E-Class Coupe/Convertible, GLA/GLB-Class, GLC-Class, and CLS-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. The rearview camera may not display the rearview image due to a software error. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Defect Consequence:
An inoperable rearview camera display reduces the driver's rear view, increasing the risk of a crash.
Corrective Action:
Dealers will update the rearview camera software, free of charge. Owner notification letters were mailed July 15, 2022. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2022060007.
Recall Number:
22V189000
Manufacturer Recall Number:
2022040010
Number of vehicles affected:
8396
Defect Description:
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021-2022 C-Class, E-Class, S-Class, SL, EClass Coupe/Convertible, CLS, AMG GT 4-doors Coupe, and EQS vehicles with a heated leather steering wheel. Due to a software error in the hand detection control unit, the hands-off detection might not detect when the driver's hands are away from the steering wheel when using the Active Distance Assist DISTRONIC system.
Defect Consequence:
Deactivated hands-off detection will prevent DISTRONIC system features from functioning, including warnings to grab the steering wheel and calling first responders as part of the Active Emergency Stop Assist, which can increase the risk of a crash or injury.
Corrective Action:
Dealers will update the hand detection control unit software for the DISTRONIC system, free of charge. Owner notification letters were mailed May 6, 2022. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2022040010.
Recall Number:
21V527000
Manufacturer Recall Number:
2021070032
Number of vehicles affected:
542
Defect Description:
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021 CLS450, AMG E53, AMG CLS53, E350, E450, AMG GT43, AMG GT53, 2020 S450, S560, G550, AMG GLC63, 2020-2021 GLC300, and AMG G63 vehicles. The side crash sensor connectors may come loose, which could delay the activation of air bags and seatbelts during a side impact crash.
Defect Consequence:
Air bags and seatbelts that don't function as intended can increase the risk of injury during a crash.
Corrective Action:
Dealers will inspect and replace as necessary, the side impact crash sensors, free of charge. Owner notification letters were mailed on September 3, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2021070032/33.
Recall Number:
21V483000
Manufacturer Recall Number:
2021080021
Number of vehicles affected:
4917
Defect Description:
Mercedes-Benz, LLC (MBUSA) is recalling certain 2021 G550, AMG G63, E350, E450, AMG CLS53, AMG E53, AMG GT43, AMG GT53, AMG GT63, 2021-2022 CLS450, and AMG E63 vehicles. The rear seat belt automatic locking retractors may deactivate early, which can prevent the child restraint system from securing properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Defect Consequence:
An unsecured child restraint system can increase the risk of injury during a crash.
Corrective Action:
Dealers will inspect, and replace as necessary, the rear seat belt assemblies, free of charge. Owners notified of the voluntary recall campaign by an interim letter on August 13, 2021. A final letter was mailed on September 24, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.
Recall Number:
21V406000
Manufacturer Recall Number:
2021060010
Number of vehicles affected:
218
Defect Description:
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021 C300 Cabriolet, C43 AMG Cabriolet, C63 AMG Cabriolet, C63 AMG S Cabriolet, E450 Cabriolet, and E53 AMG Cabriolet vehicles. The rear headrests may be incorrectly mounted to the seatbacks.
Defect Consequence:
Incorrectly mounted headrests could move or detach from the seat during a crash, increasing the risk of injury.
Corrective Action:
Dealers will inspect the rear seatback guide bushings and replace them if necessary, free of charge. Owner notification letters were mailed July 16, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2021060010.
Recall Number:
21V354000
Manufacturer Recall Number:
2021050012
Number of vehicles affected:
343191
Defect Description:
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2019-2021 CLA-Class, GLE/GLS-Class, A-Class, E-Class, E-Class Coupe and Convertible, GLA/GLB-Class, GLC-Class, CLS-Class, and AMG GT-Class 4-door Coupe vehicles. Please refer to MBUSA's recall report for specific vehicle model details. The MBUX multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Defect Consequence:
A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
Corrective Action:
The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed beginning June 28, 2021. Owners may contact MBUSA customer service at 1-800-367-6373. MBUSA's number for this recall is 2021050012.
Recall Number:
21V230000
Number of vehicles affected:
12327
Defect Description:
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021 C-Class, E-Class, E-Class Coupe and Convertible, GLC, CLS, AMG GT 4-door Coupe and G-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. A faulty electrical contact within the seat position switch may prevent the driver and passenger air bags and seat belt force limiters from properly activating during a crash.
Defect Consequence:
Air bags and seat belts that do not perform properly in a crash can increase the risk of injury.
Corrective Action:
MBUSA will notify owners, and dealers will replace the seat position switches, free of charge. The recall is expected to begin May 31, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.
Recall Number:
21V228000
Number of vehicles affected:
6
Defect Description:
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021 E350, E450, E450 Wagon, and AMG E63 vehicles. The parking control unit may fail to display the rearview camera image and cause the parking sensors to misidentify or fail to detect objects.
Defect Consequence:
An inoperative rearview camera display and/or parking sensors can reduce the driver's view and awareness of what is behind the vehicle, increasing the risk of a crash.
Corrective Action:
All affected vehicles are still within MBUSA's control. MBUSA will replace the parking control unit, free of charge. The recall began April 8, 2021. Owner may contact MBUSA customer service at 1-800-367-6372.
Recall Number:
21V217000
Number of vehicles affected:
493
Defect Description:
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2018-2021 E63S AMG, E63S AMG Wagon, 2019-2021 AMG GT63 4-door, and AMG GT63S 4-door vehicles. The starter motor positive cable may not have been installed correctly, potentially allowing the power supply harness wires to chafe.
Defect Consequence:
Damaged wires may cause a short circuit and result in a vehicle stall, increasing the risk of a crash. Also, a short circuit can increase the risk of a fire.
Corrective Action:
MBUSA will notify owners, and dealers will inspect and, as necessary, correct the screw connections and position of the positive cable, free of charge. The recall is expected to begin May 25, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.
Recall Number:
21V216000
Number of vehicles affected:
109
Defect Description:
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021 E350, E450, E450 Wagon, E63S AMG, 2020 E63S AMG Wagon, and 2020-2021 E53 AMG vehicles. The passenger seat limiter may allow the seat to be positioned too close to the air bag.
Defect Consequence:
A seat too close to the air bag increases the risk of injury in the event of a crash necessitating the deployment of the frontal passenger air bag.
Corrective Action:
MBUSA will notify owners, and dealers will recalibrate the passenger seat limiter, free of charge. The recall is expected to begin May 25, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.
Recall Number:
21V058000
Manufacturer Recall Number:
2021020025
Number of vehicles affected:
1292258
Defect Description:
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
Defect Consequence:
Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Corrective Action:
MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall is expected to begin April 6, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.
Recall Number:
20V673000
Manufacturer Recall Number:
2020110013
Number of vehicles affected:
1337
Defect Description:
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2021 E350 and E450, 2019-2021 AMG E53 and 2020-2021 AMG E63 vehicles. The front passenger seat may be missing the mechanical seat adjustment range limit stop, allowing the seat to move outside of the acceptable range in relation to the air bag.
Defect Consequence:
If the front passenger seat is adjusted beyond the acceptable range in relation to the air bag, there could be an increased risk of injury in the event of a crash with air bag deployment.
Corrective Action:
MBUSA will notify owners, and dealers will inspect for the mechanical seat adjustment range limitation for the front passenger seat and install it if necessary, free of charge. The recall began December 18, 2020. Owners may contact MBUSA customer service at 1-800-368-6372. MBUSA's number for this recall is 2020110013.
2021 Mercedes-Benz E-Class E 350 4dr Sedan (2.0L 4cyl Turbo 9A)
I drove the competitors BMW 5, Audi 6, Lexus ES 350 and this new E Class is really something special. I had the other cars via a Subscription Model including the 2020 Mercedes so I have recent experience for weeks at a time driving the cars. The MBUX is a great user experience. Buy the Premium package because of the 360 camera and the upgraded audio system. The other add-on stuff is … fun but not really needed. You will use Android Auto and not the Mercedes Navi if you want accurate directions. The Mercedes Navi is very pretty but useless for directions. The Augmented Reality is fun, once, and may impress your friends but is more of a distraction than a help. The Driver Assistance package is interesting but the distronic cruise control is the only thing you will actually use from this package. This is a truly comfortable car with the latest electronics. Note if you never have had a Mercedes you will need a good independent mechanic to do your A/B Services (Oil Changes) if you want to avoid the the dealer. You must log all service in the electronic service log which all of the good independent shops will do. Note the Lexus is the best value if not boring, with regular gas and standard oil changes, but I think with the 2021 updates the Mercedes E 350 is more fun than the Audi 6 (watch for recalls) or BMW 5 (needs updating to stay competitive). Obviously you should compare similar versions of each model.
Update 2 years later: Well the car is still great. I only have 7,350 miles and just dropped the car for a B Service. So far no problems except for a few early glitches with the cameras that resolved after a restart, Note the dealer costs for A & especially B Service is nuts. I was quoted $1,529.74 for a B Service at the dealer. I am trying a local specialty place that charges $450. I guess I will see. Last year another specialty shop charged $250 for an A service which was fine compared to $595 at the dealer.
Love it, but have some concerns
4 out of 5 stars
EN, 07/30/2020
2020 Mercedes-Benz E-Class E 350 4MATIC 4dr Sedan AWD (2.0L 4cyl Turbo 9A)
This beautiful car was delivered to me directly from Germany. Brand new from the factory. Ordered it loaded with options; all leather interior, wood and leather steering wheel, ventilated seats, Burmester sound system etc. The first thing that was pointed out to me by the dealership was the scratch on the hood. Yes, there was a scratch that happened during shipping. I wasn't pleased … but of course they're going to fix it.
Upon arriving at home with the new car I noticed that the driver's seat did not move back and the seatback actually pushed me forward into the steering wheel when I turned the car off. I was shocked when this happened, as the seatback angle was quite extremely angled toward the wheel. I worked with the "easy enter/exit" settings to no avail. This thing was malfunctioning no matter what I did. The car has been to the dealership twice for this problem and it is STILL not fixed. I finally gave up and turned off the enter/exit function. So now I have to manually slide the seat back when getting in and out of the car. The seat memory function seems to be working now although it was initially hit and miss.
Despite the glitches in this new car, I think it's beautiful and I love almost everything else about it. I am still hoping that a solution will be found for this annoying problem.
Having driven a Lexus for 7 years prior to the Mercedes, I was used to reliability and perfection. Never expected a new car, especially a Mercedes, to have problems like this.
On the positive side, the car is quiet and luxurious on the inside with user friendly technology.
Edmunds saved me my coins!?! LOL
5 out of 5 stars
KROB21, 03/14/2021
2021 Mercedes-Benz E-Class E 350 4dr Sedan (2.0L 4cyl Turbo 9A)
I’m so glad that I used the Edmunds new car pricing tool. Because of the tool I was able to get 9.6% off the retail price. Which was a few hundred dollars less than the suggested price. Of course , I had to do some serious negotiating because of the included options but it was worth it.
2020 E450 4MATIC SEDAN - A Diamond In The Rough!
5 out of 5 stars
Abaco Mike, 05/09/2020
2020 Mercedes-Benz E-Class E 450 4MATIC 4dr Sedan AWD (3.0L 6cyl Turbo 9A)
I've owned many Mercedes Benz vehicles because they are solidly built, dependable and possess the latest safety and technology features. My lease was up on my 2018 S450 so I decided on the E450 4MATIC Sedan. I picked it up on May 4th, 2020. What a car!
The first noticeable attribute was the razor sharp cornering and handling with unbelievable acceleration and power. The … responsiveness of the car to driver input is phenomenal. My car is fully loaded with Driver's Assistance, Exterior Lighting, Parking Assistance, AMG, Premium, Panorama Roof, 19" AMG Wheels/Tires Packages. Impressive array of technology coupled with a smart phone app that provides huge amounts of data about the vehicle (Mercedes Me Connect).
I love this car! Seats are comfortable and visibility outstanding. It is quieter than one would think for a 362 hp twin turbo V6 engine and performance all season run flat tires. Audio system is terrific with HD AM/FM tuning as well as Apple Car Play for hands-free control over music.
The styling is more like a baby S Class Sedan with LED front and rear lights. I recommend a test drive in an E350 and then an E450 to truly appreciate the superiority of the E450 4MATIC (AWD). This is truly a vehicle made for a driver who appreciates a car that fits like a glove.
I have owned this car for 7 months now and have 3900 miles on the odometer. I have not had to bring the car in to the service department in all these months except to change windshield wipers that tend to “chatter” in heavy, consistent rain. The problem remains to be a nuisance to me, but there are no satisfactory solutions to this problem after many visits to service to alleviate this annoying anomaly.
The vehicle remains to be the best handling and most powerful car I have ever owned. The technology and safety features have kept me out of potentially dangerous situations such as backing out of a parking space and having the car brake automatically when an oncoming car or pedestrian approaches from the left or right rear of the car. The blind spot monitors have worked impeccably when on the interstate or on local highways.
The advanced technology requires a tremendous learning curve to master (about 2-3 weeks) due to the various settings and adjustments, however well worth the time and patience as the results are amazing.
The maneuverability of the car is truly awesome - it quickly responds to driver input and manages its way beautifully in heavy traffic. Acceleration is outstanding with the bi-turbo 362 hp V6 engine.
Accessing the many technical and audio features via the controller or voice activation is well appreciated as is the advanced GPS system.
In summary, I continue to enjoy this vehicle immensely.
We have a limited number of reviews for the 2021 Mercedes-Benz E-Class, so we've included reviews for other years of the E-Class since its last redesign.
2021 Mercedes-Benz E-Class: Top Rated Luxury Sedan | Edmunds Top Rated Awards 2021
The 2021 Mercedes-Benz E-Class takes the title as Top Rated Luxury Sedan in the Edmunds Top Rated Awards for 2021. Dethroning last year's winner, the smaller A-Class sedan, the E-Class is exactly the type of luxury car we have come to expect from Mercedes. A refreshed exterior, restyled cabin and improved technology features elevate the 2021 Mercedes E-Class to the best… luxury sedan for 2021.
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