Everyone knows about the Bill of Rights in the U.S. Constitution, but few car shoppers realize they have rights, too.
Some of these rights are written into various state and federal laws. Others just come under the heading of good old-fashioned customer service. At Edmunds.com, we think it's important to know your rights and to exercise them.
And so, with a respectful nod to the founding fathers, we are setting out our Car Buyer's Bill of Rights. If you make the effort to know these rights and then exercise them when necessary, you will take control of your car-buying experience.
1. You have the right to a car-buying experience that's free of game-playing, delays, misrepresentation and other forms of cruel and unusual punishment.
Car buying should be fun and exciting. It shouldn't be — as people so often say — like getting a root canal. There are honest, hard-working salespeople and straight-up dealerships out there. Find them, and the process will be painless and maybe even pleasurable.
You can bring printouts of TMV information with you to a dealership or use the Edmunds.com mobile phone app for the iPhone and Android systems. Pricing information is the bedrock of a good deal. Use TMV as a guideline, and our other tools to research your car selection. To save time and hassle, use Price Promise to connect with dealers that have agreed to provide you with an upfront price on a specific car you want.