2020 Chrysler Pacifica
2020 Chrysler Pacifica Review
- Easy to transform from people hauler to cargo transport
- Upscale look of the interior design and materials
- Many available convenience, safety and luxury features
- All-around visibility is excellent
- Second- and third-row seats aren't as roomy or comfortable as rivals'
- Nine-speed transmission occasionally exhibits clunky or slow shifts
- Seat padding is on the firm side
- Trim levels reduced to four choices
- All-wheel drive now available
- Some previously optional features are now standard
- Minor cosmetic changes to the interior
- Part of the first Pacifica minivan generation introduced for the 2017 model year
As accomplished as three-row SUVs might be, when it comes to hauling a big family and its stuff, minivans continue to rule supreme. One of our favorites is the 2020 Chrysler Pacifica, helped by strong overall performance, a long list of standard and optional features, newly available all-wheel drive and pleasing style inside and out.
One of the Pacifica's greatest assets is its class-exclusive Stow 'n Go second- and third-row seats that fold flat into the floor with relative ease. That lets you tailor the cabin to your particular needs in an instant. Naturally, there are plenty of advanced safety and entertainment features to keep everyone in the family secure and occupied.
Among minivans, the Pacifica is second only to the top-ranked Honda Odyssey, which edges out the Chrysler when it comes to cargo space, clever storage solutions and comfort. It's a close battle between the Honda and the Pacifica Hybrid, which gets a slightly better overall score than this non-hybrid model.
Our verdict | |
The Chrysler Pacifica meets all minivan expectations and exceeds them in some key areas. Overall performance is strong, thanks to a powerful V6 engine and confident handling. On paper it doesn't match the cargo capacity of some rivals, but only by a few cubic feet, which means there's still plenty of space. In terms of passenger room, the second-row seats can easily accommodate adults, but the third row is better suited to kids. There are plenty of standard and available tech and safety features to meet your particular needs. When it comes to value, build quality and fuel economy, the Pacifica gets average scores. | |
How does the Pacifica drive? | |
By minivan standards, the Pacifica is a strong performer. The 287-horsepower V6 gets it up to 60 mph in a quick 7.7 seconds while the brakes bring it to a stop from that speed in only 119 feet. Handling is also praiseworthy, with well-managed body roll and stability over midcorner bumps. We're no fans of the nine-speed transmission's indecisiveness and slow reactions, though, and the steering feel is also on the vague side, which isn't all that uncommon in the class. | |
How comfortable is the Pacifica? | |
There's a lot of comfort to be had in the Pacifica, but it can depend on passenger size and seat selection. The second-row seats are big enough for adults, but the third row is better suited for smaller passengers. Unfortunately, neither of these rows slides or reclines, and all seats have overly firm padding. The ride is smooth and calm, but we suggest sticking to smaller wheel sizes to keep it that way. Road and wind noise is well silenced, though we did notice a few creaks from the interior. | |
How’s the interior? | |
The controls inside the Pacifica are very intuitive and easy to use, with large buttons within arm's reach of the driver. The sliding rear passenger doors provide a generous opening to get in and out or load child seats, and there's a large gap between the second-row seats to access the third row. From the front seats, the Pacifica feels large, with ample headroom and hip room available. Legroom in the second and third rows, however, is just average. Competitors, including the Honda Odyssey and the Kia Sedona, beat it by a few inches. The massive windows, big mirrors and clear lines of sight mean virtually zero blind spots. A rearview camera comes standard, and a 360-degree surround-view camera is optional. | |
How’s the tech? | |
Apple CarPlay and Android Auto are standard, but even without them, Chrysler's Uconnect is one of the easiest systems to use. The controls are easy to understand with a convenient menu on the lower portion of the screen for main commands, and the device interface operates as it should. Adaptive cruise control, lane departure warning/intervention and a 360-degree camera are optional. The adaptive cruise is overly sensitive at times, leaving a large following distance and braking hard when minor slowing occurs in front of you. | |
How’s the storage? | |
The Pacifica might not be the biggest vehicle in the class, with 32.3 cubic feet behind the third row and 140.5 cubic feet with the rear rows folded. It only falls behind the leaders such as the Honda Odyssey by a few cubic feet. Stow 'n Go seating is an excellent feature, and when the seats aren't stowed, there's good storage underneath the floor. Center console storage is adequate for large water bottles and a few snacks. There are a lot of small pockets throughout the cabin. Cupholders, cubbies and magazine slots are all present. Maximum towing capacity is 3,600 pounds, which is marginally better than other minivans' ratings. | |
How economical is the Pacifica? | |
The EPA-estimated mileage for the Pacifica is 22 mpg combined (19 city/28 highway), which is average for a minivan. On our 116-mile evaluation loop, the Pacifica got 25 mpg, which is about what we'd expect. | |
Is the Pacifica a good value? | |
In standard trim, the Pacifica is a decent value with lots of equipment. In higher trims, there are plenty of optional features offered, but you'll pay a premium for a well-equipped Pacific over competent rivals such as the Odyssey and the Sedona. At first glance, the Pacifica presents an upscale vibe with nice soft-touch surfaces for your elbows. Upon closer inspection, things are less than perfect, with crooked stitching on the steering wheel and door panels. | |
Wildcard | |
There's nothing particularly dynamic or outwardly impressive about the Pacifica, but it's still a good vehicle to drive. It feels solid around corners, has good manners on the highway and, for a minivan, it looks pretty sleek. The interior and exterior styling is attractive with available perforated leather and lots of good-looking surfaces — a departure from the old, boxy Town and Country, for sure. If your family is looking for a stylish way to travel, this certainly fits the bill. | |
Which Pacifica does Edmunds recommend?
Chrysler Pacifica models
The 2020 Chrysler Pacifica comes in four main trim levels: Touring, Touring L, Touring L Plus and Limited. The naming can be a little confusing but, as expected, the more expensive the trim level, the more standard features you get. There's also a plug-in Pacifica Hybrid, which is reviewed separately.
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Consumer reviews
Read what other owners think about the 2020 Chrysler Pacifica.
Trending topics in reviews
- comfort
- interior
- seats
- infotainment system
- driving experience
- climate control
- safety
- road noise
- doors
- dashboard
- technology
- appearance
- spaciousness
- ride quality
- lights
- electrical system
- towing
- reliability & manufacturing quality
- transmission
- sound system
- fuel efficiency
- maintenance & parts
- value
- handling & steering
- acceleration
Most helpful consumer reviews
I have a Chrysler Pacifica Limited. It's had one issue after another. Electrical issues, infotainment screen freezing, fuel pump failed, issues with sliding doors, and the latest is the compressor on the A/C is bad. It's unbelievable how many times I've had to take it to the dealership for repairs. I love this van as far as the interior features and comfort but it has not been reliable and I've spent hours taking it on for repairs.
This is our fourth Chrysler Corp van, and to my knowledge, still the only one that has Stow 'n Go seating, allowing a completely flat floor, at floor level, without removing seats. And now it's easier than ever to convert from a comfortable 7 passenger van with good baggage capability, to an easy to load panel truck. This is a very versatile vehicle. Only problem is it's so nicely appointed you don't want to get it dirty or banged up by hauling stuff! The new one is quiet, easy to drive, comfortable, and as stylish as any other van. You can get it with all the same toys available on much more expensive cars. I'm pretty sure this will be another "keeper!"
The transmission on the Pacifica is awful. Hard shifts (and I mean really hard!) are common occurrences and started while it was new. Problems with the electrical system and the automatic doors not closing correctly. My first and last Chrysler.
Researched all the minivans. Owned an older Odyssey spans and liked it. Couldn’t get away from all the Pacifica’s features and good reviews. Got it a month ago and the more I drive it the more I like it. It’s got good power, comfortable, quiet, and many, many features. The 9 speed tranny’s fine so far, smooth. If you’re on the fence get it you’ll like it. Touring L “S” with advanced safety tec
2020 Chrysler Pacifica videos
Read Description
NOTE: This video is about the 2017 Chrysler Pacifica, but since the 2020 Chrysler Pacifica is part of the same generation, our earlier analysis still applies.
Looking for a minivan with stylish looks and clever features? The 2017 Chrysler Pacifica might be a good match. Here's a quick rundown of what we like, what we don't and the bottom line from the Edmunds editors.
BRYN MACKINNON: I'm Bryn MacKinnon, and this is an Edmunds expert rundown of the 2017 Chrysler Pacifica. Basically, the 2017 Chrysler Pacifica is an all-new vehicle. It was previously known as the Town and Country, but now it gets the Pacifica name taken from an older Chrysler SUV. It has impressive tricks like Stow n' Go seats and all the minivan stuff you'd expect, like big cargo space and a roomy third row. If you need to tow with a Pacifica, it can pull up to 3,600 pounds, which is 100 pounds more than most of its rivals. Not a huge difference, but it's still a leader. Fuel economy is pretty much on average for the segment with the EPA giving the Pacifica a combined rating of 22 miles per gallon. There are a few quirks with the Pacifica, though. The nine speed automatic transmission isn't our favorite. And the second row seats aren't as comfortable as they are in rival minivans. On the highway, the Pacifica is quiet and comfortable. And there's lots to like about the interior. Chrysler's Uconnect interface is super user-friendly, and it's one of our favorites on the market. There are also a lot of classy interior services -- an available second row entertainment system and a clean dashboard design. Bottom line, the 2017 Pacifica is a refined and impressive family hauler that breaks from lots of the old minivan stereotypes. Some of the top rivals for the Pacifica are the Kia Sedona, the Honda Odyssey, and the Toyota Sienna, which is available with all wheel drive. For more Edmunds expert rundowns, click the link to subscribe.
Features & Specs
| Touring L Plus 4dr Minivan 3.6L 6cyl 9A | |
|---|---|
| MSRP | $40,245 |
| MPG | 19 city / 28 hwy |
| Seating | Seats 7 |
| Transmission | 9-speed shiftable automatic |
| Horsepower | 287 hp @ 6400 rpm |
| Limited 4dr Minivan 3.6L 6cyl 9A | |
|---|---|
| MSRP | $44,795 |
| MPG | 19 city / 28 hwy |
| Seating | Seats 7 |
| Transmission | 9-speed shiftable automatic |
| Horsepower | 287 hp @ 6400 rpm |
| Touring 4dr Minivan 3.6L 6cyl 9A | |
|---|---|
| MSRP | $34,045 |
| MPG | 19 city / 28 hwy |
| Seating | Seats 7 |
| Transmission | 9-speed shiftable automatic |
| Horsepower | 287 hp @ 6400 rpm |
| Touring L 4dr Minivan 3.6L 6cyl 9A | |
|---|---|
| MSRP | $37,145 |
| MPG | 19 city / 28 hwy |
| Seating | Seats 7 |
| Transmission | 9-speed shiftable automatic |
| Horsepower | 287 hp @ 6400 rpm |
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Safety
Our experts’ favorite Pacifica safety features:
- Front/Rear Park Assist with Stop
- Alerts the driver when there is an object directly in front of or behind the vehicle. Applies the brakes if necessary.
- Surround View Camera
- Provides a 360-degree, top-down view to help the driver park.
- Blind-Spot Monitoring
- Informs the driver of a vehicle in a blind spot. Also identifies vehicles crossing the Pacifica's path while backing up.
NHTSA Overall Rating 5 out of 5 stars
The National Highway Transportation Safety Administration offers independent analysis.
| Frontal Barrier Crash Rating | Rating |
|---|---|
| Overall | 5 / 5 |
| Driver | 5 / 5 |
| Passenger | 5 / 5 |
| Side Crash Rating | Rating |
| Overall | 5 / 5 |
| Side Barrier Rating | Rating |
| Overall | 5 / 5 |
| Driver | 5 / 5 |
| Passenger | 5 / 5 |
| Combined Side Barrier & Pole Ratings | Rating |
| Front Seat | 5 / 5 |
| Back Seat | 5 / 5 |
| Rollover | Rating |
| Rollover | 4 / 5 |
| Dynamic Test Result | No Tip |
| Risk Of Rollover | 11.6% |
IIHS Rating
The Insurance Institute of Highway Safety uses extensive crash tests to determine car safety.
| Side Impact Test | Good |
|---|---|
| Roof Strength Test | Good |
| Rear Crash Protection / Head Restraint | Good |
| IIHS Small Overlap Front Test | Not Tested |
| Moderate Overlap Front Test | Good |
Chrysler Pacifica vs. the competition
Chrysler Pacifica vs. Honda Odyssey
The Honda Odyssey is our top choice in the minivan class, thanks to a long list of clever family-friendly features. As a counterpoint to Chrysler’s Stow 'n Go seats, the Odyssey's second row can slide fore and aft as well as side-to-side, allowing for third-row access while leaving a child seat in place.
Chrysler Pacifica vs. Toyota Sienna
The Sienna scores big points for its smooth ride quality, powerful V6 and available all-wheel drive. Holding it back, however, is a rather dated platform, as the current Sienna has been around for nine years. As a result, you won't be able to get some of the latest features, and the second-row seats are heavy and difficult to remove.
Chrysler Pacifica vs. Kia Sedona
The Kia Sedona gives you a lot of minivans, and features for the money. We also give it credit for its quiet highway ride and SUV-like cockpit, but it has a bit smaller cargo capacity than rivals and the ride quality can be a little stiff over rough pavement.
FAQ
Is the Chrysler Pacifica a good car?
What's new in the 2020 Chrysler Pacifica?
According to Edmunds’ car experts, here’s what’s new for the 2020 Chrysler Pacifica:
- Trim levels reduced to four choices
- All-wheel drive now available
- Some previously optional features are now standard
- Minor cosmetic changes to the interior
- Part of the first Pacifica minivan generation introduced for the 2017 model year
Is the Chrysler Pacifica reliable?
Is the 2020 Chrysler Pacifica a good car?
How much should I pay for a 2020 Chrysler Pacifica?
The least-expensive 2020 Chrysler Pacifica is the 2020 Chrysler Pacifica Touring 4dr Minivan (3.6L 6cyl 9A). Including destination charge, it arrives with a Manufacturer's Suggested Retail Price (MSRP) of about $34,045.
Other versions include:
- Touring L Plus 4dr Minivan (3.6L 6cyl 9A) which starts at $40,245
- Limited 4dr Minivan (3.6L 6cyl 9A) which starts at $44,795
- Touring 4dr Minivan (3.6L 6cyl 9A) which starts at $34,045
- Touring L 4dr Minivan (3.6L 6cyl 9A) which starts at $37,145
- Hybrid Limited 4dr Minivan (3.6L 6cyl gas/electric hybrid EVT) which starts at $45,845
- Touring L 35th Anniversary Edition 4dr Minivan w/Prod. End 01/20 (3.6L 6cyl 9A) which starts at $38,735
- AWD Launch Edition 4dr Minivan AWD (3.6L 6cyl 9A) which starts at $40,240
- Touring L Plus 35th Anniversary Edition 4dr Minivan w/Prod. End 01/20 (3.6L 6cyl 9A) which starts at $40,840
- Limited 35th Anniversary Edition 4dr Minivan w/Prod. End 01/20 (3.6L 6cyl 9A) which starts at $45,240
- Hybrid Touring L 4dr Minivan (3.6L 6cyl gas/electric hybrid EVT) which starts at $42,295
- Red S 4dr Minivan (3.6L 6cyl 9A) which starts at $48,990
- Hybrid Limited 35th Anniversary Edition 4dr Minivan w/Prod. End 01/20 (3.6L 6cyl gas/electric hybrid EVT) which starts at $46,540
- Hybrid Touring 4dr Minivan (3.6L 6cyl gas/electric hybrid EVT) which starts at $39,995
- Hybrid Red S 4dr Minivan (3.6L 6cyl gas/electric hybrid EVT) which starts at $49,140
- Hybrid Touring L 35th Anniversary Edition 4dr Minivan w/Prod. End 01/20 (3.6L 6cyl gas/electric hybrid EVT) which starts at $43,785
What are the different models of Chrysler Pacifica?
More about the 2020 Chrysler Pacifica
2020 Chrysler Pacifica Overview
The 2020 Chrysler Pacifica is offered in the following submodels: Pacifica Minivan, Pacifica Hybrid. Available styles include Touring L Plus 4dr Minivan (3.6L 6cyl 9A), Limited 4dr Minivan (3.6L 6cyl 9A), Touring 4dr Minivan (3.6L 6cyl 9A), Touring L 4dr Minivan (3.6L 6cyl 9A), Hybrid Limited 4dr Minivan (3.6L 6cyl gas/electric hybrid EVT), Touring L 35th Anniversary Edition 4dr Minivan w/Prod. End 01/20 (3.6L 6cyl 9A), AWD Launch Edition 4dr Minivan AWD (3.6L 6cyl 9A), Touring L Plus 35th Anniversary Edition 4dr Minivan w/Prod. End 01/20 (3.6L 6cyl 9A), Limited 35th Anniversary Edition 4dr Minivan w/Prod. End 01/20 (3.6L 6cyl 9A), Hybrid Touring L 4dr Minivan (3.6L 6cyl gas/electric hybrid EVT), Red S 4dr Minivan (3.6L 6cyl 9A), Hybrid Limited 35th Anniversary Edition 4dr Minivan w/Prod. End 01/20 (3.6L 6cyl gas/electric hybrid EVT), Hybrid Touring 4dr Minivan (3.6L 6cyl gas/electric hybrid EVT), Hybrid Red S 4dr Minivan (3.6L 6cyl gas/electric hybrid EVT), and Hybrid Touring L 35th Anniversary Edition 4dr Minivan w/Prod. End 01/20 (3.6L 6cyl gas/electric hybrid EVT).
What do people think of the 2020 Chrysler Pacifica?
Consumer ratings and reviews are also available for the 2020 Chrysler Pacifica and all its trim types. Overall, Edmunds users rate the 2020 Pacifica 3.8 on a scale of 1 to 5 stars. Edmunds consumer reviews allow users to sift through aggregated consumer reviews to understand what other drivers are saying about any vehicle in our database. Detailed rating breakdowns (including performance, comfort, value, interior, exterior design, build quality, and reliability) are available as well to provide shoppers with a comprehensive understanding of why customers like the 2020 Pacifica.
Edmunds Expert Reviews
Edmunds experts have compiled a robust series of ratings and reviews for the 2020 Chrysler Pacifica and all model years in our database. Our rich content includes expert reviews and recommendations for the 2020 Pacifica featuring deep dives into trim levels and features, performance, mpg, safety, interior, and driving. Edmunds also offers expert ratings, road test and performance data, long-term road tests, first-drive reviews, video reviews and more.
Our Review Process
This review was written by a member of Edmunds' editorial team of expert car reviewers. Our team drives every car you can buy. We put the vehicles through rigorous testing, evaluating how they drive and comparing them in detail to their competitors.
We're also regular people like you, so we pay attention to all the different ways people use their cars every day. We want to know if there's enough room for our families and our weekend gear and whether or not our favorite drink fits in the cupholder. Our editors want to help you make the best decision on a car that fits your life.
What's a good price for a New 2020 Chrysler Pacifica?
2020 Chrysler Pacifica Hybrid Limited 4dr Minivan (3.6L 6cyl gas/electric hybrid EVT)
The 2020 Chrysler Pacifica Hybrid Limited 4dr Minivan (3.6L 6cyl gas/electric hybrid EVT) can be purchased for less than the Manufacturer’s Suggested Retail Price (aka MSRP) of $52,615. The average price paid for a new 2020 Chrysler Pacifica Hybrid Limited 4dr Minivan (3.6L 6cyl gas/electric hybrid EVT) is trending $6,357 below the manufacturer’s MSRP.
Edmunds members save an average of $6,357 by getting upfront special offers. The estimated special offer price in your area is $46,258.
The average savings for the 2020 Chrysler Pacifica Hybrid Limited 4dr Minivan (3.6L 6cyl gas/electric hybrid EVT) is 12.1% below the MSRP.
Available Inventory:We are showing 1 2020 Chrysler Pacifica Hybrid Limited 4dr Minivan (3.6L 6cyl gas/electric hybrid EVT) vehicle(s) available in the Denver area.
2020 Chrysler Pacifica Hybrid Touring L 4dr Minivan (3.6L 6cyl gas/electric hybrid EVT)
The 2020 Chrysler Pacifica Hybrid Touring L 4dr Minivan (3.6L 6cyl gas/electric hybrid EVT) can be purchased for less than the Manufacturer’s Suggested Retail Price (aka MSRP) of $47,370. The average price paid for a new 2020 Chrysler Pacifica Hybrid Touring L 4dr Minivan (3.6L 6cyl gas/electric hybrid EVT) is trending $8,974 below the manufacturer’s MSRP.
Edmunds members save an average of $8,974 by getting upfront special offers. The estimated special offer price in your area is $38,396.
The average savings for the 2020 Chrysler Pacifica Hybrid Touring L 4dr Minivan (3.6L 6cyl gas/electric hybrid EVT) is 18.9% below the MSRP.
Available Inventory:We are showing 1 2020 Chrysler Pacifica Hybrid Touring L 4dr Minivan (3.6L 6cyl gas/electric hybrid EVT) vehicle(s) available in the Denver area.
2020 Chrysler Pacifica Touring L Plus 4dr Minivan (3.6L 6cyl 9A)
The 2020 Chrysler Pacifica Touring L Plus 4dr Minivan (3.6L 6cyl 9A) can be purchased for less than the Manufacturer’s Suggested Retail Price (aka MSRP) of $43,530. The average price paid for a new 2020 Chrysler Pacifica Touring L Plus 4dr Minivan (3.6L 6cyl 9A) is trending $6,318 below the manufacturer’s MSRP.
Edmunds members save an average of $6,318 by getting upfront special offers. The estimated special offer price in your area is $37,212.
The average savings for the 2020 Chrysler Pacifica Touring L Plus 4dr Minivan (3.6L 6cyl 9A) is 14.5% below the MSRP.
Available Inventory:We are showing 3 2020 Chrysler Pacifica Touring L Plus 4dr Minivan (3.6L 6cyl 9A) vehicle(s) available in the Denver area.
Which 2020 Chrysler Pacificas are available in my area?
Shop Edmunds' car, SUV, and truck listings of over 6 million vehicles to find a cheap new, used, or certified pre-owned (CPO) 2020 Chrysler Pacifica for sale near. There are currently 12 new 2020 Pacificas listed for sale in your area, with list prices as low as $40,525 and mileage as low as 7 miles. Simply research the type of car you're interested in and then select a car from our massive database to find cheap vehicles for sale near you. Once you have identified a used vehicle you're interested in, check the AutoCheck vehicle history reports, read dealer reviews, and find out what other owners paid for the 2020 Chrysler Pacifica. Then select Edmunds special offers, perks, deals, and incentives to contact the dealer of your choice and save up to $7,515 on a used or CPO 2020 Pacifica available from a dealership near you.
Can't find a new 2020 Chrysler Pacificas you want in your area? Consider a broader search.
Find a new Chrysler for sale - 1 great deals out of 5 listings starting at $12,156.
Why trust Edmunds?
Edmunds has deep data on over 6 million new, used, and certified pre-owned vehicles, including rich, trim-level features and specs information like: MSRP, average price paid, warranty information (basic, drivetrain, and maintenance), features (upholstery, bluetooth, navigation, heated seating, cooled seating, cruise control, parking assistance, keyless ignition, satellite radio, folding rears seats ,run flat tires, wheel type, tire size, wheel tire, sunroof, etc.), vehicle specifications (engine cylinder count, drivetrain, engine power, engine torque, engine displacement, transmission), fuel economy (city, highway, combined, fuel capacity, range), vehicle dimensions (length, width, seating capacity, cargo space), car safety, true cost to own. Edmunds also provides tools to allow shopper to compare vehicles to similar models of their choosing by warranty, interior features, exterior features, specifications, fuel economy, vehicle dimensions, consumer rating, edmunds rating, and color.
Should I lease or buy a 2020 Chrysler Pacifica?
Is it better to lease or buy a car? Ask most people and they'll probably tell you that car buying is the way to go. And from a financial perspective, it's true, provided you're willing to make higher monthly payments, pay off the loan in full and keep the car for a few years. Leasing, on the other hand, can be a less expensive option on a month-to-month basis. It's also good if you're someone who likes to drive a new car every three years or so.
Check out Chrysler lease specials