consumers review the Ford F-150

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3.8

Overall Consumer Review Rating
for the Ford F-150

Flagship of the Junkyard

By Dan the former Ford owner written on 07-07-2016

As the Flagship product for Ford, all I can say is: RUN AWAY! I have owned this truck for less than three months and have already seen my dealer service center more times than I have my barber, my grocer, and my reverend, combined! The truck is a mechanical and technological nightmare. We'll start with the least-offensive items first and build from there. On day two, the tire monitor started going off. Seeing it down to 27 psi, I pulled in to the local tire store right off the road (later would find out that Ford would have preferred I drive it to a dealer--apparently they don't mind driving on rims and shredding tires). The teenager at the store told me that the tire simply hadn't been "sealed all the way around". 30 minutes and $22 later, back on the road. A week or so later, the dashboard console screens went out. After restarting the car, back on they came. So, I have the equivalent of Windows 10 in my truck--just reboot at the blue screen, I thought. Then, mid-May the same console issue happened again, except this time I also lost the engine gauges (oil pressure, trans. temp). While driving the car home (a Sunday), the radio came back on, but it was tuned to 87.5 (not a station in Minnesota) at about 28 out of 30 volume. None of the buttons work on the consoles, and none of the screens are available either. So, there I am driving down the highway with all of the windows down to drown out the white-noise of the radio. I proceed to log in to the SYNC website (thinking it's a SYNC problem). The wonderful call center specialist actually had me call the SYNC 800-number and walked me through a manual update of the SYNC software from a USB drive. She was a delight to work with, and one of the few positive highlights through this process. The SYNC update worked...for about 4 weeks. Then, the F150 world went black again. The dealer tried to help and performed a software update. Ford has since claimed that they cannot replace any relays or controller modules because, "the systems are not throwing off codes. Well, go on Youtube and search around for 'F150 console issues', and you'll find plenty of recent issues like this. The best part--Ford has claimed that the SYNC group is not really part of Ford, and they can't pull the records of my chat session or phone calls in May. Now, it's no secret that Ford is running away from the SYNC platform as fast as it can, but it's nice to see they're tossing their customers into the tailwind too--no concern at all. At this stage, I get the equivalent of jingling a few wires together to reset things; Ford won't authorize any repairs because the Code Fairy has yet to swoop down and convince Ford corporate that there is a problem. The dealer even took pictures of the malfunctioning dashboard--Ford disregarded it; good to see they really believe their service teams! The icing on this junk cake? In the midst of all of this, the turbo charger relief valve on the Ecoboost charger went out in mid-June. No warning lights or anything, just a hissing/pop sound like an old steam vent. I find out after driving my car home that drivers shouldn't go over 50 miles an hour with the relief valve out because it can damage the turbo...and the fuel injectors! Glad to see the Ford engineers put all kinds of concerns into the tail pipe emissions (the dash goes off like a Christmas tree when there's condensation in the tailpipe), but problems with a major engine component--we don't need to warn drivers about that... I know that every manufacturer turns out the occasional dud. Issues can happen. What burns me about this is that Ford has over-engineered a vehicle platform to the point of being unusable. Then, they make no effort to actually REPAIR the problems (just unhooking the battery cables for 10 mins. is not a repair). Heck, the service managers told me they wouldn't tow anything with it because, if the console goes out, you lose the towing control functions and the gauges needed for towing. It's an FX4 off-road model for pity's sake--that's what it was built to do! Ford has walked away on a loyal customer (leasing Fords for over 20 years). I have already turned two potential customers away from Ford, and I will do so as long as I walk this earth. Next weekend I'm leasing a Nissan and putting the F150 in my garage until my lease is up (in 33 mos.). I've got two words for the folks at Ford: Pontiac & Oldsmobile; nobody thought they'd go away either.

so sad

By brandy nichols written on 12-30-2016

i have owned fords my whole driving life from ford mustangs to ford f150 trucks.. the 2016 is sad. i have owned it 6 months and its been it the shop 3 times. the latches freeze so when you open your door you can't get it shut and when you finally get it to close you might not get it back open. the other day my radio quit working for the day and the next day it started working again. the trim on the driver side rear door came messed up from factory. i emailed ford directly about the latches they are on back order with no eta date. i asked them to send me a hammer to break the window if i couldn't get the door open. they provide no rentals for this problem. unfortunately i am stuck in the lease for 3 years if i would have bought it outright it would be sitting with a "for sale" sign on it

2016 FORD F-150 - BUYER BEWARE

By Dissapointed Buyer written on 08-20-2016

After purchasing a new 2016 F-150 King Ranch with the 3.5L V6 EcoBoost, I should be loving the new truck feeling, but instead I am disappointed and frustrated with Ford?s lack of customer appreciation and quality. At only 3000 miles, the truck?s brakes failed due to brake fluid leaking from the master cylinder into the brake booster. This is a very dangerous defect ? the brake pedal just goes to floor and virtually all ability to stop the truck is instantly gone. Unfortunately, Ford has known about this problem for 4 years and in fact recalled 2013 and 2014 models in May 2016 for the exact same issue. The problem is also being reported in 2015 models. I had my truck repaired under warranty ? it was at the dealership for 3 weeks ? but there is no excuse for Ford allowing such a dangerous defect to persist for so long. As if Ford?s lack of quality isn?t bad enough ? I also had defects with the interior console, chrome grille and excessive wind noise ? their lack of customer appreciation is even more disappointing. Ford says in their Warranty guide that ?customer satisfaction is their no. 1 goal?, as it should be for a $60,000 truck, but it is all talk because when you try and get warranty service performed they force the dealership to go through a prior approval process where someone sitting in Ford?s corporate offices looks for every way possible to deny a warranty claim. Even worse, the dealer has no recourse when a warranty claim is denied except to pay for the repair out of their own pocket. The customer also has no recourse ? when calling their Customer Relationship Center, you speak with an unknowledgeable representative who can do nothing to help you except say they are sorry. My truck has a defect in the plastic chrome grille that I noticed when washing the truck the first time ? about 2-3 weeks after delivery. Even though the dealer agreed it looked like it should be covered ? they even ordered the replacement grille ? when they submitted the claim for prior approval, it was denied with the Ford corporate reviewer saying the damage was caused by a solvent and had to be noted at time of delivery or submitted within 1 week to be covered. Being a chrome surface on a large truck, the defect is not obvious on cursory inspection so I never really noticed it until the first wash and just assumed it would be covered by warranty when I brought the truck in for its first service. Bad assumption on my part but you would think Ford would give the customer a little more consideration on a $60,000 purchase. Clearly, customer satisfaction is below corporate profits on their priority list. I have purchased many new vehicles in my lifetime ? GM, Honda, Acura, Volkswagen, Isuzu ? and have never received such poor treatment with regard to warranty service. This my first Ford and it will likely be my last unless my experience with this truck improves dramatically. Save yourself the disappointment and get a Sierra or Silverado ? they are about $3,000 - $5,000 less for a comparably equipped SLT or LTZ and I bet you get treated more like an appreciated customer.

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consumers review the Ford F-150

consumers review the Ford F-150

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consumers review the Ford F-150

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