When the car is prepped and ready for the buyer, the buyer and delivery specialist inspect it for dents, dings and scratches. They then go into the vehicle tutorial, which can last from 20 minutes to an hour.
During this time, the delivery specialists will walk the owner through all basics: seat adjustments, power-window operations and how to move the rear seats. They'll typically pair the owner's phone, explain steering-wheel controls and go over other safety or convenience features.
Having a dedicated delivery specialist also creates some not-so-obvious benefits for both the customer and the dealership. A better-than-average salesperson may deliver 15 or so new vehicles a month, whereas a delivery specialist, who works with many salespeople, may do that in a weekend. The experience that comes from so many deliveries translates into more thorough explanations, quicker phone pairing and better answers to commonly asked questions.