2023 Jeep Grand Cherokee 4xe Review

Name: 2023 Jeep Grand Cherokee 4xe Review
Brand: Jeep

Price Range: $26,995 - $51,998

Jeep Grand Cherokee 4xe Overland 4dr SUV Exterior

Jeep Grand Cherokee 4xe Summit Reserve 4dr SUV Exterior Shown

+289

The 2023 Jeep Grand Cherokee 4xe has all the makings of a great SUV on paper. Who wouldn't want a plug-in hybrid Jeep that is both more efficient and quicker than its V8-powered stablemate? Unfortunately, we found it compromises on comfort and value compared to the standard Grand Cherokee. Real-world fuel economy in our testing was underwhelming too.

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Jeep Grand Cherokee 4xe model years

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2023 Jeep Grand Cherokee 4xe Review

by the Edmunds Experts

What's new

Overland and Trailhawk trims upgrade to a 10.1-inch touchscreen
A new High Altitude appearance package debuts for the top Summit trims
New 30th Anniversary model
Part of the fifth Grand Cherokee generation introduced for 2022

Cost to Drive^{Cost to drive estimates for the 2023 Jeep Grand Cherokee 4xe 4dr SUV 4WD (2.0L 4cyl Turbo gas/electric plug-in hybrid 8A) and comparison vehicles are based on 15,000 miles per year (with a mix of 55% city and 45% highway driving) and energy estimates of $2.99 per gallon for regular unleaded and $0.14 per kWh for electricity in Virginia.}

Monthly estimates based on costs in Virginia

$126/mo

$221/mo

Avg. Large SUV

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Jeep Grand Cherokee 4xe Reviews

Owner Reviews

2.5

26 reviews

5(15%)

4(15%)

3(12%)

2(19%)

1(39%)

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Most Helpful Owner Reviews

Jeep produces a true luxury SUV

RDWhitaker, 08/22/2023

2023 Jeep Grand Cherokee 4xe Summit Reserve 4dr SUV 4WD (2.0L 4cyl Turbo gas/electric plug-in hybrid 8A)

I recently leased a 2023 Jeep Grand Cherokee Summit Reserve 4xe. I chose it for six reasons: 1. It has a comfortable interior that is also aesthetically stunning and very functional. 2. It boasts a wide range of advanced safety and driver assistance features. 3. The McIntosh sound system is hands down the best I have ever heard in a car. 4. It gets 25 miles of all-electric range — … which means that I do almost all of my daily driving on electric power. I’m buying a tank of gas about once every six or seven weeks. 5. I prefer SUVs because of the higher seating position for visibility, the flexibility for luggage and cargo, and four wheel drive for winters (it can snow heavily where I live). 6. Because of a loophole in the revised federal law covering eVehicle incentives, a lease of a Jeep PHEV still qualifies for a full $7500 capital cost reduction incentive. Positives: 1. The infotainment system is easy to use and allows a remarkable degree of customization. Apple CarPlay works great, wirelessly, and the 10.1 inch screen is fully utilized and well-positioned. 2. The climate controls include physical buttons (including for seat heaters and the heated steering wheel). 3. The driver assistance functions all work well and can be customized. 4. The front seats are fabulously adjustable and the seat massage is highly configurable — and the front passenger seat gets all the same goodies as the driver’s seat. 5. The air suspension provides a smooth ride, but not floaty — even with 21 inch wheels. And the cabin is very quiet, even at highway speeds. 6. Virtually all the electronic controls and features work as described and are easy to figure out. 7. The interior screams refinement (which I realize is a contradiction in terms) and the ambient lighting is gorgeous, and adjustable. 8. The car accelerates like a demon, for an SUV. It is literally faster than the old Jeep Grand Cherokee with the Hemi. 9. There are a number of nice features that don’t get mentioned much in the literature, like automatic high beams, easy access features for the driver, two ports for usb drives holding music (nice for his-and-hers playlists) with both USB-A and USB-C ports, a 120 volt outlet in the rear seat, four zone climate control, remote start with automatic climate setting memory and window defrost and wiper de-icing (great for returning to the car in a commuter lot in the middle of Winter), and washers for the front and rear cameras. Nits: 1. Shiny black plastic on the center stack. Lots of it. A really, really stupid design choice that looks nice in the showroom but immediately collects scratches and fingerprints when in use. 2. The only way to get the heads-up display is with a rare extra package that includes night vision, which is mostly an expensive toy unless you live in a rural area with lots of deer (where I’m told it is helpful). The heads up display should have been standard on this trim. 3. There is no wireless phone charger — one should be standard. 4. Also, a cargo security cover should have been standard. However, a good after-market version is available for a very reasonable price. 5. The Jeep handles like what it is — a big, heavy SUV — the European SUVs of the same size, like the BMW X5, handle noticeably better. Bigger issues: 1. The transmission is not well matched with the engine (which is especially disappointing because the same eight speed transmission worked seamlessly with the Hemi). It jerks and pulls at low speed — accelerating from a standing start at a stoplight can be an annoying experience. The four cylinder turbo also whines while accelerating. 2. At the end of the day, you are still interacting with a Chrysler dealer for maintenance and repairs. Anyone who has experienced a Mercedes or BMW dealership will understand what I mean. Bottom line — This Jeep, at this trim level, is soooo close to being a top-tier production luxury vehicle — it already rivals Mercedes, BMW and Audi SUVs in many respects. If Chrylser could address the nits, and the transmission, it would be a class-leading luxury car. As it is, and given that all cars have shortcomings, it is a great luxury SUV and competitive at its price. This last point is a sore spot for me — I have seen multiple professional reviews saying “It’s so expensive for a Jeep” — that’s definitely “badge snobbery.” This Jeep, in Summit Reserve trim, is as well-designed, well-featured, and as reliable (better than Mercedes and Audi, actually, if you look at the statistics) as the anointed “luxury brands.” Update: Now that I have owned the Jeep 4xe for several months, I thought I’d provide an update on my experience, both positive and negative: 1. The car has over all been a joy to own and drive. It is comfortable and quiet. 2. The new Jeep mobile app is a vast improvement over the old UConnect app. 3. Carplay stop working once, and I had to reset the system to get it to re-initialize, which erased all my preferences. I have not had a problem since, and Jeep at least made it easy to perform the reset. 4. One evening recently, a family member was driving the car and ran out of gas (long story). It happened near our home, so I went to assist, and learned three things: • The 4xe does not behave like other cars when it runs out of gas, if it has already depleted its electric-only range. The dashboard lights up like a pinball machine, with warnings that multiple systems have failed — which is not true. This because when the engine doesn’t run, the car detects all sorts of resulting electrical faults when you press the Start button. • The estimated “range to empty” is not even close to accurate when the tank is near empty. The car was reporting it still had 35 miles of gasoline range when it stalled. • The Jeep “Assist” button and the alleged road service is worse than worthless. It is borderline criminal. When you press the “Assist” button, you don’t get connected - you get an infotainment screen asking you what service to connect you to — there are several choices, no clue as to which is the right one, and the whole process only works if the ignition switch is in the “accessory” or “run” status. Then, when you finally figure it out, you get connected to an automated system that asks if you want to buy a subscription to the service you are already subscribed to. Eventually, through perseverance, you get to a live person — who is very clearly sitting somewhere in India and barely speaks English. You are told that “Dispatch” is “seeking to find a provider in your area” and you will be notified when they do. When you hear nothing for 45 minutes and call back, they tell you “Dispatch” is still looking to find a provider – to be clear, not that someone is on the way but it will be a while (which I could understand), but that they are still looking to find somebody at all. Bear in mind this all happened in a Western suburb of Chicago at 9 PM, amid a concentrated population of several million people. There were at least ten 24-hour towing and road service companies within 10 miles of the car’s location (I checked later). When the local police stopped to check on us and offered to help (thank you, Officer Beth), they had roadside assistance there in ten minutes. Whoever at Stellantis signed off on this miserable excuse for a roadside service should be summarily fired for incompetence. I have deducted one star from my prior review because of the miserable "Assist" service.

Wishing for my old Limited X..

LG, 12/11/2023

2023 Jeep Grand Cherokee 4xe 4dr SUV 4WD (2.0L 4cyl Turbo gas/electric plug-in hybrid 8A)

Turned in my 2020 Limited X when the lease was up, and decided to go with 2023 4XE simply because the EV tax incentive brought my monthly payments down significantly versus staying with a traditional Limited model. (note: the dealer took the incentive amount off of the sticker price but I understand that is not the case with all dealerships!) Not one month into leasing, my engine light …

Great in some ways; cheap in others

Richard Nelson, 05/06/2023

2023 Jeep Grand Cherokee 4xe 4dr SUV 4WD (2.0L 4cyl Turbo gas/electric plug-in hybrid 8A)

The 4xe is our third new Grand Cherokee in four years. We had a 2019, 2021 and the new 2022. We put 38,000 miles on the 2019; 73,000 miles on the 2021, and so far, 14,000 miles on the 4xe. Everything considered, we'd take the older models. First, the positive. Overall it's a lovely vehicle - - - comfortable, roomy and silver smooth going down the highway. The exterior finish is … impeccable and the sheet metal fits flawlessly. All electric is quiet, smooth and responsive. And then there's the negative. (1) Engine noise. The worst is the engine noise in the standard 4 cylinder. At times it sounds like a mad bumblebee and at others it's as silent as the desert at midnight. IMO there's no excuse for Jeep to install an engine in a $70K vehicle which sounds like it's ready to explode at any moment. This is pure, plain unacceptable. (2) Center console finish. Next is the black plastic coating on the center console, etc. Cheap, cheap, cheap! For fear of scratching the finish, as soon as we brought the car home we covered the finish with blue 3M masking tape. In our previous models, the center console area had a metallic like finish which was much superior. Why change a good thing? (3) Instrument cluster. The instrument cluster has 20+ bits of information, ranging from the vehicle speed to the mileage range in both gas and electric to the average mpg to the total range to the percent of electric charge available. In short, it's information overload. (4) Lack of tachometer. Where's the tachometer when driving in engine only mode? (5) Engine idle. While in Florida, we met some folks at an Elks Lodge. The outside temperature was 90 deg. Our dog was with us. We left the vehicle running in "engine only" mode with the air conditioning set at 68 degrees. A few minutes later, THE ENGINE STOPPED RUNNING!!!!!!!! People were alarmed and advised us that the dog was in the car and seemed distressed. I immediately went outside and started the car again, only to have it stop again a few minutes later. In 50 years of driving, I have never had this happen previously. JEEP, WHAT IS WRONG WITH YOU??????? I have a call into Jeep, but a week later they have yet to get back to me. (6) Shifting from park. I have remarked to my wife that this Jeep would not make a good getaway car. Sometimes it doesn't want to shift from Park to Drive or to Reverse in anything resembling a timely manner. There are other issues, but I don't want this review to become too long. The one thing I would add, however, is that Jeep needs to decide who their customers are and why people want to buy the Grand Cherokee. The thing has become too "refined." It's a JEEP!!! If I wanted a BMW or Land Rover, I'd buy one. And all the talk about what a wonderful off-road vehicle it is - - - who cares? How many people spend $70K and then go off-roading over a mountain pass trail, across rivers, over boulders and careening through the snow? We will be looking for a new SUV in the next year. Will it be another 4xe or any other Jeep? At this point, we just don't know.

A lemon can’t make lemonade with

Kimmytoo Scarsdale New York, 01/17/2024

2023 Jeep Grand Cherokee 4xe Summit Reserve 4dr SUV 4WD (2.0L 4cyl Turbo gas/electric plug-in hybrid 8A)

I initially fell in love with this car. The thoughtful luxury interior Is absolutely beautiful. We bought the summit reserve for our large family of five. Our children are teenagers and play lacrosse and travel teams so we needed comfort style and fuel economy. We are moving from a 2002 Hummer H2 gas guzzling rust bucket and family 2012 Honda pilot touring that after 100k needs a new …

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2023 Jeep Grand Cherokee 4xe videos

We Put 20,000 Miles on our Jeep Grand Cherokee 4xe and It Was Problematic | Long-Term Test Wrap-Up

We’ve spent a year and more than 20,000 miles driving our plug-in hybrid 2023 Jeep Grand Cherokee 4xe, and it was… eventful, to say the least. In this video, Edmunds’ Brian Wong and our editorial team take you through our ownership experience, including what we liked, what we didn’t, and numerous reliability issues.

2023 Grand Cherokee 4xe Highlights

Trim:

Base

Base MSRP Excludes Destination Fee	$59,865
EV Tax Credits & Rebates	$4,225 Based on income
Engine Type	Plug-in hybrid
EPA Electric Range	26 miles
Combined MPGe (Electric + Gas)	56 MPGe^{MPGe is the official metric that the EPA uses to measure the efficiency of alternative-fuel (including electric) vehicles. Just like regular MPG shows how far a car will travel on one gallon of gas, MPGe shows how far a vehicle will drive on 33.7kWh of electricity - the energy equivalent of one gallon of gasoline. Combined MPGe is the combined total of 45% city MPGe + 55% highway MPGe.}
Cost to Drive	$126/month
Total Charging Time (240V)	3.4 hours
Seating	5 seats
Cargo Capacity All Seats In Place	37.7 cu.ft.
Drivetrain	four wheel drive
Warranty	3 years / 36,000 miles

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Safety

Our experts like the Grand Cherokee 4xe models:

Active Lane Management: Steers to correct the Grand Cherokee's lane position and to prevent collisions with vehicles in adjacent lanes.
Intersection Collision Assist: Warns the driver when it detects vehicles approaching from the sides at intersections.
Active Driving Assist: Combines adaptive cruise control with lane centering assistance for semi-automated driving on highways.

NHTSA Overall Rating

The National Highway Transportation Safety Administration offers independent analysis.

Frontal Barrier Crash Rating
Overall5 / 5
Driver4 / 5
Passenger5 / 5
Side Crash Rating
Overall5 / 5
Side Barrier Rating
Overall5 / 5
Driver5 / 5
Passenger5 / 5
Combined Side Barrier & Pole Ratings
Front Seat5 / 5
Back Seat5 / 5
Rollover
Rollover4 / 5
Dynamic Test ResultNo Tip
Risk Of Rollover14%

IIHS Rating

The Insurance Institute of Highway Safety uses extensive crash tests to determine car safety.

Small Overlap Front Driver-Side Test
Good
Small Overlap Front Passenger-Side Test
Good
Moderate Overlap Front Test – Original
Good
Moderate Overlap Front Test – Updated
Poor
Side Impact Test – Original
Not Tested
Side Impact Test – Updated
Good
Roof Strength Test
Not Tested
Rear Crash Protection / Head Restraint
Not Tested

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2023 Jeep Grand Cherokee 4xe Review

Price & Payment

2023 Jeep Grand Cherokee 4xe Review

What's new

Jeep Grand Cherokee 4xe Reviews

Owner Reviews

Most Helpful Owner Reviews

Trending topics

Jeep produces a true luxury SUV

Wishing for my old Limited X..

Great in some ways; cheap in others

A lemon can’t make lemonade with

2023 Jeep Grand Cherokee 4xe videos

We Put 20,000 Miles on our Jeep Grand Cherokee 4xe and It Was Problematic | Long-Term Test Wrap-Up

2023 Grand Cherokee 4xe Highlights

Safety

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