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Mercedes-Benz Sprinter Reviews

Owner Reviews

5(38%)
4(4%)
3(0%)
2(12%)
1(46%)

Most Helpful Owner Reviews

Stay away from Mercedes!
1 out of 5 stars
Bad taste in my mouth., 11/30/2021
2019 Mercedes-Benz Sprinter 2500 170" WB Crew 3dr Van 4WD w/High Roof (3.0L 6cyl Turbodiesel 7A)
This poor excuse for a vehicle is, once again, in the Mercedes dealer shop for a bad EGR valve. It has been there for 2 months and I just heard it will be at least another 6 months before Mercedes can manufacture the part. They won't even allow us to take the van as it is an emmissions problem. This is the 3rd time for the same issue and each time it has taken at least 2 months to get … repaired because, apparently, they have so many issues with this problem they can't keep up. Even pre covid it was the same thing so that's not the issue. I've appled to have the van bought back under our state lemon law and been rejected each time with no explanation. There are no loaners, no compensation no nothing for having our $70,000 vehicle spend half it's life in 'Mercedes Jail". Avoid this piece-o like the plague and avoid Mercedes as well. if they won't take care of a repeat commercial customer who are they going to take care of? Bad vehicle, BAD COMPANY! Say away. If I could give it zero stars I would.
February 2021 update.
5 out of 5 stars
ANDY SHELLCROSS, 10/23/2020
2020 Mercedes-Benz Sprinter 3500XD 170" WB Crew 3dr Van 4WD DRW w/High Roof (3.0L 6cyl Turbodiesel 7A)
Update: The differential has now been replaced. It is not perfect, but is a solid 75% improvement. Still a little whine but not close to how loud the whine was previously. The axle came so complete, it even had rotors and brake pads attached. The whole complete axle was replaced. Loving the van, still a shame that I had to go 12,000 miles before it was repaired, it took six months but is … now satisfactory.
1st van, I'm really liking it! 18-26 mpg, business
5 out of 5 stars
Satisfied, MB purest, 10/23/2019
2019 Mercedes-Benz Sprinter 2500 170" WB Cargo 3dr Van w/High Roof (3.0L 6cyl Turbodiesel 7A)
Waited for 2019, happy I did. A few warranty items taken care of by dealership. January got gelled up at -30. Lesson learned-only #1 diesel and additive to prevent. Dealership covered my $1500 bill!! Seems reliable and safe for the miles I put on in 4 different states for my business. Note: seems much different than all the Mercedes sedans that I have owned. I shouldn't compare. … Attention to details in chassis panel gaps, wavyness of panels, just doesn't seem "perfect". Yes, plenty of power, but that decreases mpg. It's there when needed. 18-26 mph on v6 diesel. High profile is challenging on windy days, but it has a safety slow down feature that prevents tipping. Overall, 10 months in I'm satisfied. Would recommend.
Miserable to drive
2 out of 5 stars
Gill, 06/03/2020
2019 Mercedes-Benz Sprinter 2500 170" WB Crew 3dr Van w/High Roof (3.0L 6cyl Turbodiesel 7A)
I work for FedEx Express and we have a 2019 version in our fleet, I hate taking the route it is on because I always get stuck with this stupid van, it is an utmost displeasure to drive. Every time you press down the pedal you can count on it sitting still for at least a second and a half to two seconds before it starts to accelerate, there's no consistency either, so it's a big gamble … pulling out into traffic when it's busy. There's no in-between on acceleration either, this thing either rolls along at 2mph or thinks you are giving it the beans, you try for an easy acceleration and it will just sit there while the person behind you is on their brakes thinking you're a giant a-hole for driving so slow. Once you get to speed this thing always hunts around for gears. I am trying to drive in bad traffic and I have to deal with this thing jerking and shaking me around to boot, you can imagine how happy this makes me. Getting in and out of this thing sucks too. I am usually running in and out of this thing all day delivering and after I leave the vehicle it might lock the doors on me or it might not. If I come back and hit the unlock button once it usually won't unlock the doors so I have to lock it and then unlock it to get the locks to open. The buttons on the fob don't work consistently enough to make this an easy step so most of the time I am screwing with the locks for 10 or fifteen seconds every time I enter the vehicle. I enter this vehicle over 100 times a day, you can imagine how frustrating this gets. Starting this thing can also be a huge pain. Most of the time it works, but every so often it will ask me to put the key in the designated spot shown in the manual. I usually hit the locks and it will do the trick, but I hate having to do this when I am trying to get somewhere fast. Sometimes everything will be fine and the ignition will not start after holding down the button but will turn on after I have turned the vehicle off momentarily. After you get it the start and you put it into drive, you have to pull the ebrake button to get the parking brake to disengage. The older sprinters have a lever and it's great, it takes one second to disengage the parking brake. You have to wait like three seconds for this thing to disengage because there's a complex hydraulic brake that has to disengage. It's like catching your shirt on something as you are running. Driving this thing on the highway can be scary sometimes because it tries to correct your steering while changing lanes. I've had it abruptly turn on me while I made a VERY gradual maneuver, the beginning of my merge was exactly the way I intended but halfway through it must have thought I was loosing control because it sharply completed the merge. I hate it when technology is engineered to take control of the vehicle, I NEED TO BE IN CONTROL. The technology is over the top, I just want something I can get around in without having to hop, skip, do a little jig, and say the magic word to drive the vehicle a block down the road and repeat the process 100 times a day. If I wasn't a delivery driver and I needed to purchase a vehicle like this for myself, I'd get an Ford Econoline or something similar. Something with a key. Something that wouldn't cost an arm and a leg to repair. I have no idea why Express is still buying these, they are losing so much money on time spent operating them. Maybe the one we have is a lemon, go out and drive though, it might be right up your alley.
We have a limited number of reviews for the 2022 Mercedes-Benz Sprinter, so we've included reviews for other years of the Sprinter since its last redesign.

Safety

Our experts like the Sprinter models:

Adaptive Cruise Control
Keeps a set distance behind the car in front of you and brakes automatically when it slows down, adapting to traffic conditions.
Lane Keeping Assist
Monitors lane markings and sends visual and audible warnings if the driver drifts from the lane.
Load-Adaptive Stability Control
Factors in vehicle load and center of gravity and can brake individual wheels and reduce engine power to stabilize the van if wheelspin is detected.


FAQ

Is the Mercedes-Benz Sprinter a good car?

The Edmunds experts tested the 2022 Sprinter both on the road and at the track, giving it a 7.4 out of 10. Edmunds’ consumer reviews show that the 2022 Sprinter gets an average rating of 3 stars out of 5 (based on 26 reviews) What about cargo capacity? When you're thinking about carrying stuff in your new car, keep in mind that carrying capacity for the Sprinter ranges from 111.2 to 78.6 cubic feet of trunk space. And then there's safety and reliability. Edmunds has all the latest NHTSA and IIHS crash-test scores, plus industry-leading expert and consumer reviews to help you understand what it's like to own and maintain a Mercedes-Benz Sprinter. Learn more

What's new in the 2022 Mercedes-Benz Sprinter?

According to Edmunds’ car experts, here’s what’s new for the 2022 Mercedes-Benz Sprinter:

  • The Sprinter carries over with only minor changes
  • Part of the third Sprinter generation introduced for 2019
Learn more

Is the Mercedes-Benz Sprinter reliable?

To determine whether the Mercedes-Benz Sprinter is reliable, read Edmunds' authentic consumer reviews, which come from real owners and reveal what it's like to live with the Sprinter. Look for specific complaints that keep popping up in the reviews, and be sure to compare the Sprinter's 3-star average consumer rating to that of competing vehicles. Learn more

Is the 2022 Mercedes-Benz Sprinter a good car?

There's a lot to consider if you're wondering whether the 2022 Mercedes-Benz Sprinter is a good car. Edmunds' expert testing team reviewed the 2022 Sprinter and gave it a 7.4 out of 10. Our consumer reviews show that the 2022 Sprinter gets an average rating of 3 stars out of 5 (based on 26 reviews). Safety scores, fuel economy, cargo capacity and feature availability should all be factors in determining whether the 2022 Sprinter is a good car for you. Learn more

How much should I pay for a 2022 Mercedes-Benz Sprinter?

The least-expensive 2022 Mercedes-Benz Sprinter is the 2022 Mercedes-Benz Sprinter 1500 144" WB Cargo 3dr Van (2.0L 4cyl Turbo 9A). Including destination charge, it arrives with a Manufacturer's Suggested Retail Price (MSRP) of about $38,300.

Other versions include:

  • 1500 144" WB Cargo 3dr Van (2.0L 4cyl Turbo 9A) which starts at $38,300
  • 2500 144" WB Cargo 3dr Van (2.0L 4cyl Turbo 9A) which starts at $39,600
  • 2500 144" WB Cargo 3dr Van (2.0L 4cyl Turbodiesel 7A) which starts at $42,900
  • 2500 144" WB Crew 3dr Van (2.0L 4cyl Turbo 9A) which starts at $43,400
  • 2500 144" WB Cargo 3dr Van (3.0L 6cyl Turbodiesel 7A) which starts at $44,920
  • 1500 144" WB Passenger 3dr Van (2.0L 4cyl Turbo 9A) which starts at $45,300
  • 2500 170" WB Cargo 3dr Van w/High Roof (2.0L 4cyl Turbo 9A) which starts at $45,340
  • 3500 144" WB Cargo 3dr Van DRW (2.0L 4cyl Turbodiesel 7A) which starts at $45,430
  • 2500 144" WB Passenger 3dr Van (2.0L 4cyl Turbo 9A) which starts at $46,600
  • 2500 144" WB Crew 3dr Van (2.0L 4cyl Turbodiesel 7A) which starts at $46,700
  • 3500 144" WB Cargo 3dr Van DRW (3.0L 6cyl Turbodiesel 7A) which starts at $47,450
  • 3500XD 144" WB Cargo 3dr Van DRW (2.0L 4cyl Turbodiesel 7A) which starts at $47,900
  • 2500 170" WB Cargo 3dr Van w/High Roof (2.0L 4cyl Turbodiesel 7A) which starts at $48,640
  • 2500 144" WB Crew 3dr Van (3.0L 6cyl Turbodiesel 7A) which starts at $48,720
  • 3500 144" WB Crew 3dr Van DRW (2.0L 4cyl Turbodiesel 7A) which starts at $49,230
  • 2500 170" WB Crew 3dr Van w/High Roof (2.0L 4cyl Turbo 9A) which starts at $49,700
  • 2500 144" WB Passenger 3dr Van (2.0L 4cyl Turbodiesel 7A) which starts at $49,900
  • 3500XD 144" WB Cargo 3dr Van DRW (3.0L 6cyl Turbodiesel 7A) which starts at $49,920
  • 4500 144" WB Cargo 3dr Van DRW (2.0L 4cyl Turbodiesel 7A) which starts at $50,100
  • 2500 170" WB Cargo 3dr Ext Van w/High Roof (2.0L 4cyl Turbodiesel 7A) which starts at $50,660
  • 2500 170" WB Cargo 3dr Van w/High Roof (3.0L 6cyl Turbodiesel 7A) which starts at $50,660
  • 3500 170" WB Cargo 3dr Van DRW w/High Roof (2.0L 4cyl Turbodiesel 7A) which starts at $51,170
  • 3500 144" WB Crew 3dr Van DRW (3.0L 6cyl Turbodiesel 7A) which starts at $51,250
  • 3500XD 144" WB Crew 3dr Van DRW (2.0L 4cyl Turbodiesel 7A) which starts at $51,700
  • 2500 144" WB Passenger 3dr Van (3.0L 6cyl Turbodiesel 7A) which starts at $51,920
  • 4500 144" WB Cargo 3dr Van DRW (3.0L 6cyl Turbodiesel 7A) which starts at $52,120
  • 2500 170" WB Cargo 3dr Ext Van w/High Roof (3.0L 6cyl Turbodiesel 7A) which starts at $52,680
  • 2500 170" WB Crew 3dr Van w/High Roof (2.0L 4cyl Turbodiesel 7A) which starts at $53,000
  • 3500 170" WB Cargo 3dr Van DRW w/High Roof (3.0L 6cyl Turbodiesel 7A) which starts at $53,190
  • 3500 170" WB Cargo 3dr Ext Van DRW w/High Roof (2.0L 4cyl Turbodiesel 7A) which starts at $53,190
  • 2500 144" WB Cargo 3dr Van 4WD (3.0L 6cyl Turbodiesel 7A) which starts at $53,420
  • 3500XD 170" WB Cargo 3dr Van DRW w/High Roof (2.0L 4cyl Turbodiesel 7A) which starts at $53,640
  • 3500XD 144" WB Crew 3dr Van DRW (3.0L 6cyl Turbodiesel 7A) which starts at $53,720
  • 4500 144" WB Crew 3dr Van DRW (2.0L 4cyl Turbodiesel 7A) which starts at $53,900
  • 2500 170" WB Crew 3dr Van w/High Roof (3.0L 6cyl Turbodiesel 7A) which starts at $55,020
  • 3500 170" WB Cargo 3dr Ext Van DRW w/High Roof (3.0L 6cyl Turbodiesel 7A) which starts at $55,210
  • 3500 170" WB Crew 3dr Van DRW w/High Roof (2.0L 4cyl Turbodiesel 7A) which starts at $55,530
  • 3500XD 170" WB Cargo 3dr Van DRW w/High Roof (3.0L 6cyl Turbodiesel 7A) which starts at $55,660
  • 3500XD 170" WB Cargo 3dr Ext Van DRW w/High Roof (2.0L 4cyl Turbodiesel 7A) which starts at $55,660
  • 4500 170" WB Cargo 3dr Van DRW w/High Roof (2.0L 4cyl Turbodiesel 7A) which starts at $55,840
  • 4500 144" WB Crew 3dr Van DRW (3.0L 6cyl Turbodiesel 7A) which starts at $55,920
  • 2500 144" WB Crew 3dr Van 4WD (3.0L 6cyl Turbodiesel 7A) which starts at $57,220
  • 3500 170" WB Crew 3dr Van DRW w/High Roof (3.0L 6cyl Turbodiesel 7A) which starts at $57,550
  • 3500XD 170" WB Cargo 3dr Ext Van DRW w/High Roof (3.0L 6cyl Turbodiesel 7A) which starts at $57,680
  • 4500 170" WB Cargo 3dr Van DRW w/High Roof (3.0L 6cyl Turbodiesel 7A) which starts at $57,860
  • 4500 170" WB Cargo 3dr Ext Van DRW w/High Roof (2.0L 4cyl Turbodiesel 7A) which starts at $57,860
  • 2500 170" WB Passenger 3dr Van w/High Roof (2.0L 4cyl Turbodiesel 7A) which starts at $57,940
  • 3500XD 170" WB Crew 3dr Van DRW w/High Roof (2.0L 4cyl Turbodiesel 7A) which starts at $58,000
  • 3500XD 144" WB Cargo 3dr Van 4WD DRW (3.0L 6cyl Turbodiesel 7A) which starts at $58,420
  • 2500 170" WB Cargo 3dr Van 4WD w/High Roof (3.0L 6cyl Turbodiesel 7A) which starts at $59,160
Learn more

What are the different models of Mercedes-Benz Sprinter?

If you're interested in the Mercedes-Benz Sprinter, the next question is, which Sprinter model is right for you? Sprinter variants include 1500 144" WB Cargo 3dr Van (2.0L 4cyl Turbo 9A), 2500 144" WB Cargo 3dr Van (2.0L 4cyl Turbo 9A), 2500 144" WB Cargo 3dr Van (2.0L 4cyl Turbodiesel 7A), and 2500 144" WB Crew 3dr Van (2.0L 4cyl Turbo 9A). For a full list of Sprinter models, check out Edmunds’ Features & Specs page. Learn more