2020 Mercedes-Benz Sprinter Review
Price Range: $29,950 - $37,390
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Average
7.4
out of 10
edmunds TESTED
The 2020 Sprinter is one of the best large vans that money can buy. It has acres of cargo and/or passenger space, secure handling, clear visibility and plenty of customization options. Our test van had a few drawbacks, such as underwhelming acceleration and an unsatisfying base stereo, but we'd still recommend the Sprinter to anyone looking for a refined and utilitarian van.
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2020 Mercedes-Benz Sprinter Review
Pros
- Excellent interior space with a true walk-through cabin
- Hundreds of passenger and cargo configurations and features
- Fairly maneuverable for its size
- High-class, high-tech interior is uncommon among vans
Cons
- Typically costs more than rival full-size vans
- Base 2.0-liter engine feels underpowered for this vehicle size
What's new
- Standard-height roof available for passenger and crew models
- Part of the third Sprinter generation introduced for 2019
Overview
The 2020 Mercedes-Benz Sprinter is a full-size van that's offered in several versions. It comes in cargo (two-seater), crew (five-seater) and passenger (as high as fifteen-seater) configurations. From there you've got three available roof heights, two wheelbase choices and two engines to choose from. Mercedes even offers some of its latest technology features, including its MBUX infotainment system, which provides robust voice command functionality.
For sale near Ashburn, VA
117 listings
- $37,390fair price$1,863 above market
- 59,293 miles
- No accidents, 2 owners, corporate fleet vehicle
- 2 Seats
- Easterns Automotive Group of Sterling / Direct Car Buying (3 mi away)
- Back-up camera
- Bluetooth
- Tire Pressure Warnin...
- USB Inputs
- Stability Control
Close
Located in Sterling, VA
2020 Mercedes-Benz Sprinter 2500 Cargo 170 WB High Roof White RWD 9-Speed Automatic 2 Additional Master Keys, Air Conditioning, ATTENTION ASSIST , Bli...
AutoCheck Vehicle History Summary
Accident Free Vehicle: Yes
Personal Use Only: No
History Provider: AutoCheck
Title Details: Clean Title
Salvage Vehicle: No
Frame Damage: No
Theft History: No
Lemon Status: No
Free History Report: No
Features and Specs:
Listing Information:
VIN: W1Y40CHY4LT029786
Stock: 165806
Certified Pre-Owned: No
Listed since: 10-08-2025 - $29,950fair price$912 below market
- 68,168 miles
- No accidents, 2 owners, corporate fleet vehicle
- 2 Seats
- Easterns Automotive Group of Sterling / Direct Car Buying (3 mi away)
- Back-up camera
- Bluetooth
- Blind Spot Monitorin...
- Tire Pressure Warnin...
- USB Inputs
Close
Located in Sterling, VA
2020 Mercedes-Benz Sprinter 2500 Cargo 170 WB High Roof White RWD 9-Speed Automatic 2 Additional Master Keys, Air Conditioning, ATTENTION ASSIST , Bli...
AutoCheck Vehicle History Summary
Accident Free Vehicle: Yes
Personal Use Only: No
History Provider: AutoCheck
Title Details: Clean Title
Salvage Vehicle: No
Frame Damage: No
Theft History: No
Lemon Status: No
Free History Report: No
Features and Specs:
Listing Information:
VIN: W1Y40CHY6LT030437
Stock: 165015
Certified Pre-Owned: No
Listed since: 09-11-2025
Competitors such as the Ford Transit, Ram ProMaster and even the body-on-frame Chevy Express are capable, no doubt. They're also typically less expensive. But the Sprinter is the most refined of the bunch and offers a superior driving experience. Whether you're looking for an airport shuttle van, a massive cargo van for package delivery, or a recreational van to unplug from city life, the 2020 Mercedes-Benz Sprinter has you covered.
Edmunds Expert Rating
edmunds TESTED
by the Edmunds Experts
Average
7.4
out of 10
We drove the 2020 Mercedes-Benz Sprinter on our test track and on real roads. Our Edmunds team conducts rigorous independent vehicle testing, driving 500,000 miles a year.
Performance
7/10
How does the Sprinter drive? We tested a 2500-series passenger van with the base four-cylinder engine. Getting around town is easy thanks to its well-tuned automatic transmission and easy off-the-line power delivery. But 188 hp just isn't enough to get this van moving with any authority, and that's especially the case if you've got a heavy load or you're going up a grade. We recommend upgrading to the turbodiesel V6.
Our van's brakes were also underwhelming and didn't provide as much stopping confidence as we'd like. Steering and handling, however, lead the class. If you're taking the Scout troop on a mountain retreat, you likely won't have any reservations driving the Sprinter up curvy mountain roads.
Our van's brakes were also underwhelming and didn't provide as much stopping confidence as we'd like. Steering and handling, however, lead the class. If you're taking the Scout troop on a mountain retreat, you likely won't have any reservations driving the Sprinter up curvy mountain roads.
Comfort
7.5/10
How comfortable is the Sprinter? The Sprinter doesn't have typical Mercedes-Benz levels of comfort, but it does lead the passenger van segment when it comes to seat comfort. The ride quality is quite stiff, but a full load of passengers and their stuff will likely settle things down a bit.
This big barn-shaped vehicle makes a bit of noise on the road, especially as the wind passes over the tall windshield and large side mirrors. But there isn't much noise from the road or from the four-cylinder engine, even at full throttle. The climate control system deals with high temps relatively well, which is important for a large group on a road trip.
This big barn-shaped vehicle makes a bit of noise on the road, especially as the wind passes over the tall windshield and large side mirrors. But there isn't much noise from the road or from the four-cylinder engine, even at full throttle. The climate control system deals with high temps relatively well, which is important for a large group on a road trip.
Interior
7.5/10
How’s the interior? The Sprinter gets high marks for an abundance of passenger space, a user-friendly control layout and better-than-expected visibility. This generation of Sprinter now comes standard with a rearview camera, which is a big plus, and access to the back rows is relatively easy once you're inside. It's difficult to get in and out of such a tall vehicle, and driving position isn't perfect, but those aren't deal-breakers.
Shorter drivers will find the driving position to be suboptimal. The driver's seat has height adjustability but it is limited in its range, and the steering wheel is tilt-only — this means you'll have to move pretty far forward if you're of shorter stature.
Shorter drivers will find the driving position to be suboptimal. The driver's seat has height adjustability but it is limited in its range, and the steering wheel is tilt-only — this means you'll have to move pretty far forward if you're of shorter stature.
Technology
6/10
How’s the tech? There isn't much tech on a base Sprinter, which is what we tested. The standard infotainment system doesn't have any voice controls, there is no smartphone integration (other than connecting for Bluetooth audio), and the standard stereo has poor sound quality. Thankfully, there are a few USB-C ports throughout the cabin for charging your devices.
Our recommendation — for tech-savvy buyers anyway — is to upgrade to one of the Sprinter's larger touchscreen displays. The Mercedes MBUX touchscreen system is mostly bundled together in larger packages, using a 7-inch or 10.25-inch touchscreen, and it's paired with features such as wireless smartphone charging, integrated navigation and parking sensors.
Blind-spot monitoring was the only driver aid on our test vehicle. It worked well and didn't issue any false or annoying alerts. Lane keeping assist, parking sensors and other driver aids are also optional, but these weren't equipped on our test van.
Our recommendation — for tech-savvy buyers anyway — is to upgrade to one of the Sprinter's larger touchscreen displays. The Mercedes MBUX touchscreen system is mostly bundled together in larger packages, using a 7-inch or 10.25-inch touchscreen, and it's paired with features such as wireless smartphone charging, integrated navigation and parking sensors.
Blind-spot monitoring was the only driver aid on our test vehicle. It worked well and didn't issue any false or annoying alerts. Lane keeping assist, parking sensors and other driver aids are also optional, but these weren't equipped on our test van.
Storage
8.5/10
How’s the storage? Few vehicles on Earth are as utilitarian as the Sprinter. Massive cargo space behind the fourth row of seats, a number of D-ring cargo tie-down points, and a low load floor mean you can get large items in and secure them with ease. The underseat storage area is massive too. You truly can carry 12 passengers and all their things if you want.
Car seats will be a bit tougher to load because of the high step-in height, but there's plenty of room between each row and several anchor points to secure them.
Small-item storage is prioritized for the front seats. For some reason Mercedes gives you 10(!) cupholders up front. There are small pullout cupholders for the back rows and netted seatback storage for other items.
While capacity varies based on the configuration, a 2500 Sprinter Passenger van has the potential to provide a class-leading 9,480-pound GVWR and a payload capacity of 3,441 pounds. Only a few competitors match those numbers, and most lag far behind. Maximum towing is 5,000 pounds, an impressive number for the class.
Car seats will be a bit tougher to load because of the high step-in height, but there's plenty of room between each row and several anchor points to secure them.
Small-item storage is prioritized for the front seats. For some reason Mercedes gives you 10(!) cupholders up front. There are small pullout cupholders for the back rows and netted seatback storage for other items.
While capacity varies based on the configuration, a 2500 Sprinter Passenger van has the potential to provide a class-leading 9,480-pound GVWR and a payload capacity of 3,441 pounds. Only a few competitors match those numbers, and most lag far behind. Maximum towing is 5,000 pounds, an impressive number for the class.
Fuel Economy
7/10
How’s the fuel economy? The 2500 Sprinter Passenger resides in a heavy-duty category that is exempt from EPA fuel economy testing and labeling. The 2.0-liter engine, though, is relatively efficient when you consider how much weight it's pulling around. Our test van returned 17.1 mpg on our 115-mile city-and-highway evaluation route. We expect the diesel powertrain will outperform the base four-cylinder in this category, but it does have a higher cost of entry.
Value
7.5/10
Is the Sprinter a good value? The Sprinter costs a bit more than most rivals but makes up for it with excellent build quality, a great warranty and multiple attractive prepaid service plans. And while our test vehicle van came with limited optional equipment, it's worth noting that Sprinters can get all sorts of impressive upgrades if you're looking to class things up a bit. The 10.25-inch touchscreen with Mercedes' MBUX is a favorite of ours, and, given the choice, we'd opt for one of the upgraded stereos as well.
Wildcard
7.5/10
While it isn't extraordinarily classy or fantastically unique, the Sprinter is a bit nicer than your average passenger van. It also has more attractive exterior styling and better on-road dynamics than most, making it more enjoyable to drive in most any scenario.
2020 Mercedes-Benz Sprinter trim level differences
The 2020 Mercedes-Benz Sprinter is a full-size van available in cargo, passenger and crew configurations. All vans come in 144-inch and 170-inch wheelbase lengths, and the longer-wheelbase versions are also available in extra-long cargo and crew configurations. A choice of high roof or standard roof is available on all three configurations.
Which Sprinter trim does Edmunds recommend?
Picking a Sprinter largely comes down to getting a configuration that matches your passenger- or cargo-carrying needs. We recommend getting the turbodiesel engine, which is an option on some Sprinters. It significantly increases the Sprinter's towing and payload capacities and should help boost fuel economy too.Compare 2020 Mercedes-Benz Sprinter trim levels

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Reliability
The 2020 Mercedes-Benz Sprinter has a 3 years / 36,000 miles basic warranty and 22 recalls. RepairPal gives it a reliability rating of 1.5 out of 5, ranks it #3 out of 3 among Luxury Minivans. Below you’ll find our owner reviews.
Reliability Rating by RepairPal
1.5 out of 5 stars1.5/5Below Average
#3 out of 3 among Luxury Minivans
RepairPal Reliability Ratings are based on the actual cost, frequency, and severity of unscheduled repairs and maintenance on make/model data for select 2008-2022 vehicles. The reliability of a specific vehicle may vary depending on its maintenance and driving history, model year, trim, and features.
Cost
$1,114/yr
vs. $1,114/yr
for Average Luxury Minivan
for Average Luxury Minivan
Frequency
4.46x/yr
vs. 3.01x/yr
for Average Luxury Minivan
for Average Luxury Minivan
Severity
19.2%
vs. 14.4%
for Average Luxury Minivan
for Average Luxury Minivan
powered by RepairPal
Recalls
22 recalls foundChecking if a car has a recall is simple. Just type the car's VIN number into the NHTSA website (https://www.nhtsa.gov/recalls). If there's an unrepaired recall, you'll see it there.
If a recall shows up, just call your local car dealer. They'll know about the recall and will work with the car maker to fix it for free (if the recall happened within 10 years of the car being first sold).
- Recall Number:
- 24V930000
- Manufacturer Recall Number:
- VS3BELKOM
- Number of vehicles affected:
- 697
- Defect Description:
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter vehicles. The instrument cluster illumination may not be adjustable and appear too bright in certain lighting conditions. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 101, "Controls and Displays."
- Defect Consequence:
- A display that is too bright can make it difficult for the driver to see critical safety information, increasing the risk of a crash.
- Corrective Action:
- Dealers will update the instrument cluster software, free of charge. Owner notification letters were mailed January 31, 2025. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BELKOM.
- Recall Number:
- 23V876000
- Manufacturer Recall Number:
- VS3TREWAN
- Number of vehicles affected:
- 387
- Defect Description:
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2023 Mercedes-Benz Sprinter and 2019-2021 Freightliner Sprinter vehicles. The partition wall may be missing bolts, allowing the wall to detach during a crash.
- Defect Consequence:
- A detached partition wall can increase the risk of injury.
- Corrective Action:
- Dealers will inspect and secure the partition wall as necessary, free of charge. Owner notification letters are expected to be mailed February 16, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3TREWAN.
- Recall Number:
- 23V875000
- Manufacturer Recall Number:
- VS3ROHRAH
- Number of vehicles affected:
- 3739
- Defect Description:
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The longitudinal frame members may be missing reinforcement fasteners, reducing vehicle stability and decreasing the structural integrity of the third-row seats.
- Defect Consequence:
- Reduced stability increases the risk of a crash. Additionally, the third-row seat mountings can fail, increasing the risk of injury during a crash.
- Corrective Action:
- Dealers will inspect and repair the frame members as necessary, free of charge. Owner notification letters were mailed March 4, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3ROHRAH.
- Recall Number:
- 23V874000
- Manufacturer Recall Number:
- VS3QUERTR
- Number of vehicles affected:
- 9
- Defect Description:
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2020 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The connection between the propeller shaft bearing and crossmember may loosen, reducing vehicle control.
- Defect Consequence:
- Reduced vehicle control increases the risk of a crash. Additionally, the propeller shaft may damage the fuel tank during a crash, causing a leak and increasing the risk of a fire.
- Corrective Action:
- Dealers will inspect and replace the crossmember as necessary, free of charge. Owner notification letters were mailed April 19, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3QUERTR.
- Recall Number:
- 23V204000
- Manufacturer Recall Number:
- VS3KOMBAUS
- Number of vehicles affected:
- 6857
- Defect Description:
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter and 2019-2021 Freightliner Sprinter vehicles. The instrument cluster may fail to display any information when the vehicle is started.
- Defect Consequence:
- A blank instrument panel will not show critical information, such as vehicle speed, fuel gauge, warning messages, and warning lights, increasing the risk of a crash.
- Corrective Action:
- Dealers will update the instrument cluster software on the affected vehicles, free of charge. Owner notification letters were mailed May 5, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3KOMBAUS.
- Recall Number:
- 22V796000
- Manufacturer Recall Number:
- 22V2790611
- Number of vehicles affected:
- 124305
- Defect Description:
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles equipped with a manual parking brake and 7-speed automatic transmission. The guide bushing on the parking pawl may fatigue, which can cause the parking pawl not to engage and result in vehicle rollaway.
- Defect Consequence:
- Vehicle rollaway increases the risk of a crash.
- Corrective Action:
- Dealers will update the software of the electronic stability, transmission control, direct select module, and electronic ignition switch control units, free of charge. Owner notification letters were mailed February 10, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's numbers for this recall are 22V2790611, 22V2790612, and 22V2790613.
- Recall Number:
- 22V360000
- Manufacturer Recall Number:
- VS2SIMKOM/
- Number of vehicles affected:
- 19937
- Defect Description:
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter, Mercedes-Benz Metris, and Mercedes-Benz Sprinter vehicles. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
- Defect Consequence:
- A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
- Corrective Action:
- The communication module software will be updated through an Over-the-Air (OTA) update, or by a dealer, free of charge. Owner notification letters were mailed October 13, 2022. Owners may contact DVUSA at 1-877-762-8267. DVUSA's number for this recall is VS2SIMKOM/VS3SIMKOM.
- Recall Number:
- 22V281000
- Manufacturer Recall Number:
- VS3KOMRUE
- Number of vehicles affected:
- 12086
- Defect Description:
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter and Mercedes-Benz Sprinter vehicles. The rearview camera may not display the rearview image due to a software error. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
- Defect Consequence:
- An inoperable rearview camera display reduces the driver's rear view, increasing the risk of a crash.
- Corrective Action:
- Dealers will update the rearview camera software, free of charge. Owner notification letters were mailed July 20, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3KOMRUE.
- Recall Number:
- 21V972000
- Manufacturer Recall Number:
- VS3PA27 ER
- Number of vehicles affected:
- 48400
- Defect Description:
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. A software error in the park lock system may allow the vehicle to move after the gear selector has been placed in the Park 'P' position without the parking brake applied.
- Defect Consequence:
- Unintentional vehicle movement can increase the risk of a crash.
- Corrective Action:
- Dealers will update the electronic stability program control unit software, free of charge. Owner notification letters were mailed February 11, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3PA27 ERI/ERO.
- Recall Number:
- 21V411000
- Manufacturer Recall Number:
- VS3UXPOBOX
- Number of vehicles affected:
- 33437
- Defect Description:
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The MBUX multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
- Defect Consequence:
- A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
- Corrective Action:
- The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. DVUSA issued owners an interim notification on July 23, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3UXPOBOX.
- Recall Number:
- 21V410000
- Manufacturer Recall Number:
- VS3DREHSEL
- Number of vehicles affected:
- 4078
- Defect Description:
- Daimler Vans USA, LLC (DVUSA) is recalling 2019-2021 Mercedes Benz Sprinter and Freightliner Sprinter vehicles equipped with swivel seats. The wiring harnesses for the front seats may have been routed incorrectly and could become jammed and damaged in the swivel seat frames.
- Defect Consequence:
- Damage to the wiring harness can prevent the side air bag within the seat to deploy inadvertently or not deploy as designed, increasing the risk of injury.
- Corrective Action:
- Dealers will attach the mounting clip to the correct position, free of charge. Owner notification letters were mailed on August 11, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3DREHSEL.
- Recall Number:
- 21V359000
- Manufacturer Recall Number:
- VS3TURSCHA
- Number of vehicles affected:
- 2016
- Defect Description:
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2020 Mercedes-Benz Sprinter vehicles. The screws for the front door hinges may not have been tightened properly.
- Defect Consequence:
- Loose door hinge screws could change the gap between the door and vehicle body, increasing the risk of injury in the event of a crash.
- Corrective Action:
- Dealers will check the screws and tighten them as necessary, free of charge. Owner notification letters were mailed June 18, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3TURSCHA.
- Recall Number:
- 21V241000
- Manufacturer Recall Number:
- NV3LETULPX
- Number of vehicles affected:
- 4444
- Defect Description:
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles. The hydraulic power steering return line hoses may detach and cause hydraulic fluid to leak.
- Defect Consequence:
- A hydraulic fluid leak may cause a sudden loss of power steering assist, increasing the risk of a crash.
- Corrective Action:
- DVUSA will notify owners, and dealers will install a screw-type clamp, free of charge. The recall is expected to begin May 7, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is NV3LETULPX.
- Recall Number:
- 21V235000
- Manufacturer Recall Number:
- VS3DISPKI
- Number of vehicles affected:
- 1285
- Defect Description:
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles. The multifunctional display in the instrument cluster may not be adjustable and appear too bright in certain lighting conditions. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 101, "Control and Displays."
- Defect Consequence:
- A display that is too bright can hinder the driver's vision, increasing the risk of a crash.
- Corrective Action:
- DVUSA will notify owners, and dealers will update the instrument cluster software, free of charge. The recall is expected to begin May 24, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3DISPKI.
- Recall Number:
- 21V153000
- Manufacturer Recall Number:
- VS3SCHIEBT
- Number of vehicles affected:
- 56
- Defect Description:
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes Benz Sprinter vehicles equipped with an optional electric sliding door. The auxiliary lock on the sliding door may be the incorrect type for an electric sliding door. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 226, "Ejection Mitigation."
- Defect Consequence:
- In the event of a crash, the sliding door could dislocate more than intended, and increase the risk of injury to vehicle occupants.
- Corrective Action:
- DVUSA will notify owners, and dealers will convert the sliding door from electric to manual function, free of charge. The recall is expected to begin April 12, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3SCHIEBT.
- Recall Number:
- 21V152000
- Manufacturer Recall Number:
- VS3BREBOL
- Number of vehicles affected:
- 56534
- Defect Description:
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The retaining washer and bolt that connect the brake pedal to the bearing block, may come loose and detach. This could cause the brake lights to stay illuminated, even when the brake pedal is not pressed.
- Defect Consequence:
- Malfunctioning brake lights can fail to alert other motorists of the driver's intention, increasing the risk of a crash.
- Corrective Action:
- The remedy is currently under development. The recall is expected to begin April 19, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BREBOL.
- Recall Number:
- 21V077000
- Manufacturer Recall Number:
- VS3RUECON
- Number of vehicles affected:
- 198
- Defect Description:
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles equipped with the multimedia system "Connect 5" and a rearview camera. The rearview image may not display within 2 seconds from the start of the backing event. In addition, the rearview image may be obscured or covered by the visual display of the Emergency Call (eCall) pop-up window if the eCall system is activated while the reverse gear is engaged. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
- Defect Consequence:
- A delayed or obstructed rearview camera display can reduce the driver's view of what is behind the vehicle, increasing the risk of a crash.
- Corrective Action:
- DVUSA will notify owners, and dealers will perform a software update on the vehicles, free of charge. The recall is expected to begin March 22, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3RUECON.
- Recall Number:
- 21V055000
- Manufacturer Recall Number:
- VSXHERMPOS
- Number of vehicles affected:
- 84345
- Defect Description:
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2020 Mercedes-Benz Metris and 2019-2020 Mercedes-Benz Sprinter vehicles. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
- Defect Consequence:
- Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
- Corrective Action:
- DVUSA will notify owners, and dealers will update the software communication module for the automatic emergency call system, free of charge. The recall is expected to begin April 6, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSXHERMPOS.
- Recall Number:
- 20V802000
- Manufacturer Recall Number:
- VS3BREPB
- Number of vehicles affected:
- 9094
- Defect Description:
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles equipped with electric parking brakes. The rear brake calipers may leak brake fluid into the housing of the electric parking brake connected to the rear axle service brake system, allowing air to enter the hydraulic brake system.
- Defect Consequence:
- Air in the brake system can result in extended brake pedal travel, increasing the risk of a crash.
- Corrective Action:
- DVUSA has not yet established a remedy. DVUSA issued owners an interim notification on January 21, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BREPB.
- Recall Number:
- 20V663000
- Manufacturer Recall Number:
- NV3LETULPE
- Number of vehicles affected:
- 47667
- Defect Description:
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2015-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles. The hydraulic power steering return line hoses may detach at their connection points under certain operating conditions, causing hydraulic fluid to leak.
- Defect Consequence:
- The sudden loss of power steering assist and hydraulic steering fluid leaking onto the roadway may increase the risk of a crash.
- Corrective Action:
- DVUSA will notify owners, and dealers will check the return line connections of the power steering system, correcting it as needed, free of charge. The recall began December 23, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this campaign is NV3LETULPE.
- Recall Number:
- 20V631000
- Manufacturer Recall Number:
- VS3MONTLAU
- Number of vehicles affected:
- 463
- Defect Description:
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2020 Mercedes-Benz Sprinter vehicles. The outer area of the brake hoses on the front and rear axles may have been damaged during production.
- Defect Consequence:
- Over time, the hose could begin to leak brake fluid, affecting the braking performance of the vehicle, including the potential loss of directional stability when braking, thereby increasing the risk of a crash.
- Corrective Action:
- DVUSA will notify owners, and dealers will check the condition of the brake hoses on the front and rear axles and replace them as needed, free of charge. The recall began November 24, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3MONTLAU.
- Recall Number:
- 20V595000
- Manufacturer Recall Number:
- VS3SCHELLE
- Number of vehicles affected:
- 4010
- Defect Description:
- Daimler Vans USA, LLC (DVUSA) is recalling 2019-2020 Mercedes Benz and Freightliner Sprinters. The fuel line clamps may loosen and result in a fuel leak.
- Defect Consequence:
- A fuel leak can increase the risk of a fire.
- Corrective Action:
- DVUSA will notify owners, and dealers will check the fuel hose clamp connections and tighten or replace the components as needed, free of charge. DVUSA issued owners an interim notification on November 9, 2020. The recall began January 19, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3SCHELLE.
Warranty
3 years / 36,000 miles Basic Warranty- Basic Warranty
- 3 years / 36,000 miles
- Drivetrain Warranty
- 5 years / 100,000 miles
- Rust Warranty
- 3 years / unlimited miles
Mercedes-Benz Sprinter Reviews
Owner Reviews
5(35%)
4(4%)
3(0%)
2(13%)
1(48%)
Most Helpful Owner Reviews
Trending topics
Stay away from Mercedes!
1 out of 5 starsBad taste in my mouth., 11/30/2021
2019 Mercedes-Benz Sprinter 2500 170" WB Crew 3dr Van 4WD w/High Roof (3.0L 6cyl Turbodiesel 7A)
This poor excuse for a vehicle is, once again, in the Mercedes dealer shop for a bad EGR valve. It has been there for 2 months and I just heard it will be at least another 6 months before Mercedes can manufacture the part. They won't even allow us to take the van as it is an emmissions problem. This is the 3rd time for the same issue and each time it has taken at least 2 months to get … repaired because, apparently, they have so many issues with this problem they can't keep up. Even pre covid it was the same thing so that's not the issue. I've appled to have the van bought back under our state lemon law and been rejected each time with no explanation. There are no loaners, no compensation no nothing for having our $70,000 vehicle spend half it's life in 'Mercedes Jail". Avoid this piece-o like the plague and avoid Mercedes as well. if they won't take care of a repeat commercial customer who are they going to take care of? Bad vehicle, BAD COMPANY! Say away. If I could give it zero stars I would.
February 2021 update.
5 out of 5 starsANDY SHELLCROSS, 10/23/2020
2020 Mercedes-Benz Sprinter 3500XD 170" WB Crew 3dr Van 4WD DRW w/High Roof (3.0L 6cyl Turbodiesel 7A)
Update: The differential has now been replaced. It is not perfect, but is a solid 75% improvement. Still a little whine but not close to how loud the whine was previously. The axle came so complete, it even had rotors and brake pads attached. The whole complete axle was replaced. Loving the van, still a shame that I had to go 12,000 miles before it was repaired, it took six months but is … now satisfactory.
1st van, I'm really liking it! 18-26 mpg, business
5 out of 5 starsSatisfied, MB purest, 10/23/2019
2019 Mercedes-Benz Sprinter 2500 170" WB Cargo 3dr Van w/High Roof (3.0L 6cyl Turbodiesel 7A)
Waited for 2019, happy I did. A few warranty items taken care of by dealership. January got gelled up at -30. Lesson learned-only #1 diesel and additive to prevent. Dealership covered my $1500 bill!!
Seems reliable and safe for the miles I put on in 4 different states for my business.
Note: seems much different than all the Mercedes sedans that I have owned. I shouldn't compare. … Attention to details in chassis panel gaps, wavyness of panels, just doesn't seem "perfect".
Yes, plenty of power, but that decreases mpg. It's there when needed. 18-26 mph on v6 diesel.
High profile is challenging on windy days, but it has a safety slow down feature that prevents tipping.
Overall, 10 months in I'm satisfied. Would recommend.
Miserable to drive
2 out of 5 starsGill, 06/03/2020
2019 Mercedes-Benz Sprinter 2500 170" WB Crew 3dr Van w/High Roof (3.0L 6cyl Turbodiesel 7A)
I work for FedEx Express and we have a 2019 version in our fleet, I hate taking the route it is on because I always get stuck with this stupid van, it is an utmost displeasure to drive. Every time you press down the pedal you can count on it sitting still for at least a second and a half to two seconds before it starts to accelerate, there's no consistency either, so it's a big gamble … pulling out into traffic when it's busy. There's no in-between on acceleration either, this thing either rolls along at 2mph or thinks you are giving it the beans, you try for an easy acceleration and it will just sit there while the person behind you is on their brakes thinking you're a giant a-hole for driving so slow. Once you get to speed this thing always hunts around for gears. I am trying to drive in bad traffic and I have to deal with this thing jerking and shaking me around to boot, you can imagine how happy this makes me.
Getting in and out of this thing sucks too. I am usually running in and out of this thing all day delivering and after I leave the vehicle it might lock the doors on me or it might not. If I come back and hit the unlock button once it usually won't unlock the doors so I have to lock it and then unlock it to get the locks to open. The buttons on the fob don't work consistently enough to make this an easy step so most of the time I am screwing with the locks for 10 or fifteen seconds every time I enter the vehicle. I enter this vehicle over 100 times a day, you can imagine how frustrating this gets.
Starting this thing can also be a huge pain. Most of the time it works, but every so often it will ask me to put the key in the designated spot shown in the manual. I usually hit the locks and it will do the trick, but I hate having to do this when I am trying to get somewhere fast. Sometimes everything will be fine and the ignition will not start after holding down the button but will turn on after I have turned the vehicle off momentarily.
After you get it the start and you put it into drive, you have to pull the ebrake button to get the parking brake to disengage. The older sprinters have a lever and it's great, it takes one second to disengage the parking brake. You have to wait like three seconds for this thing to disengage because there's a complex hydraulic brake that has to disengage. It's like catching your shirt on something as you are running.
Driving this thing on the highway can be scary sometimes because it tries to correct your steering while changing lanes. I've had it abruptly turn on me while I made a VERY gradual maneuver, the beginning of my merge was exactly the way I intended but halfway through it must have thought I was loosing control because it sharply completed the merge. I hate it when technology is engineered to take control of the vehicle, I NEED TO BE IN CONTROL.
The technology is over the top, I just want something I can get around in without having to hop, skip, do a little jig, and say the magic word to drive the vehicle a block down the road and repeat the process 100 times a day.
If I wasn't a delivery driver and I needed to purchase a vehicle like this for myself, I'd get an Ford Econoline or something similar. Something with a key. Something that wouldn't cost an arm and a leg to repair. I have no idea why Express is still buying these, they are losing so much money on time spent operating them.
Maybe the one we have is a lemon, go out and drive though, it might be right up your alley.
We have a limited number of reviews for the 2020 Mercedes-Benz Sprinter, so we've included reviews for other years of the Sprinter since its last redesign.
2020 Sprinter Highlights
Van
1500 144" WB Cargo
| Base MSRP Excludes Destination Fee | $34,495 |
|---|---|
| Engine Type | Gas |
| Seating | 2 seats |
| Cargo Capacity All Seats In Place | 319.0 cu.ft. |
| Drivetrain | rear wheel drive |
| Warranty | 3 years / 36,000 miles |
Safety
Our experts like the Sprinter models:
- Adaptive Cruise Control
- Keeps a set distance behind the car in front of you and brakes automatically when it slows down, adapting to traffic conditions.
- Lane Keeping Assist
- Monitors lane markings and sends visual and audible warnings if the driver drifts from the lane.
- Load-Adaptive Stability Control
- Factors in vehicle load and center of gravity and can brake individual wheels and reduce engine power to stabilize the van if wheelspin is detected.
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