2011 Mercedes-Benz Sprinter Overview
Edmunds experts have compiled a robust series of ratings and reviews for the 2011 Mercedes-Benz Sprinter and all model years in our database. Our rich content includes expert reviews and recommendations for the 2011 Sprinter featuring deep dives into trim levels and features, performance, mpg, safety, interior, and driving. Edmunds also offers expert ratings, road test and performance data, long-term road tests, first-drive reviews, video reviews and more.
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Consumer ratings and reviews are also available for the 2011 Mercedes-Benz Sprinter and all its trim types. Overall, Edmunds users rate the 2011 Sprinter 1.6 on a scale of 1 to 5 stars. Edmunds consumer reviews allow users to sift through aggregated consumer reviews to understand what other drivers are saying about any vehicle in our database. Detailed rating breakdowns (including performance, comfort, value, interior, exterior design, build quality, and reliability) are available as well to provide shoppers with a comprehensive understanding of why customers like the 2011 Sprinter.
Vehicle
2500 144 WB Cargo 3dr Van (3.0L 6cyl Turbodiesel 5A)
Review
I purchased a new 2011 sprinter 2500 cargo in March of 2012 as a leftover. It started out with poor shifting from the auto trans, soft mushy breaks, serious hesitation when trying to accelerate, especially at low speeds. That was just at the beginning. Right off the lot there wasn't even a working horn. In the first year the radio went out and the dealer wouldn't let me upgrade the radio to the better factory one. They told me I had to replace it with the one I had or just keep the non-working one and live without a radio. At first I got great fuel mileage, I started out for the first 38,000 miles getting an average of 23+ mpg that has now at 50,400 miles dropped to 16-17, even though I was told that it would get better around 35,000 miles when the engine was broken in. Well at 38,000 I lost 2 mpg. Then by 41,000 I had lost an additional 2 mpg. Currently it's down another 3 mpg. The stock answer I've received from Sprinter dealer techs in 3 states, CA, PA, AZ, is that I was getting better mileage than anyone else and now it's just down to what everyone else is getting and that I should be happy I did so well for the time I did. I've driven my sprinter back and forth from southern CA to southeast PA 5 times so as you can surmise most of my 50,400 miles had been cross country driving. In just this past year, since being stranded for 3 days in AZ in June 2015 for a transmission problem, my truck has been in the shop in 3 different states, been looked at by 5 different dealerships in those 3 states and it's been in 2 private shops in 2 different states. Mostly for engine light issues as well as all of the originally stated problems along with the loss of mpg. I was assigned a factory Case Rep from the Mercedes headquarters in NJ but that hasn't helped in the least. On my most recent drive from PA to CA, just a couple of weeks ago, July 2016, my newest issue came up. I now have added Cruise control issues to the list of problems. Intermittently not holding speed, shutting off for no reason while cruising, and not shutting off several times after applying the breaks. In this past year it's been in one shop or another 8 times for the engine light coming on, several times for the ABS light, once for the Traction light (whatever that is). It's currently at the local dealer's shop, and has been for 7 days as of today, for ABS light, engine light, cruise control issues, mpg issues, and breaking issues. SO... they're nice to look at but PLEASE take my advice and don't buy one!!! Well since writing the above review my van was in the shop several more times for the engine light coming on and for 2 dash warnings: Seatbelt sys. Visit Workshop, and SRS Restraint System Visit Workshop. The dealer agreed with me that both warnings are a safety issue but that they're not covered by the warranty. I also got a recall notice about the airbags but the dealer said until they figure out what to do just hope I don't have an accident. Aren't they nice. All I can say is, and I'll be as kind as I can be in saying that if you buy a sprinter you're an idiot. I'm just trying to get through the warranty and then I'm trading it in on a new Ford or Ram with the same body style.
See all consumer reviews and retings for the 2011 Mercedes-Benz Sprinter
Edmunds Value
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Available Mercedes-Benz Sprinter 2011 Submodel Types: Van
Available Trims: 2500 144 WB Passenger, 2500 144 WB Cargo, 2500 170 WB Cargo, 2500 170 WB Passenger, 3500 170 WB Cargo, 2500 144 WB Crew, 2500 170 WB Crew, 3500 144 WB Cargo
Exterior Colors: Arctic White, Jet Black, Brilliant Silver Metallic, Aqua Green, Black Blue, Pebble Gray, Steel Blue, Amber Red Metallic, Brilliant Blue, Graphite Gray, Graphite Grey, Silver Gray, Tenorite Grey Metallic, Vanda Blue
Interior Colors: Lima Black cloth, Black leatherette, Tunja Black Upholstery cloth
Popular Features: Stability Control, 5000lb Towing Capacity, Tire Pressure Warning, Aux Audio Inputs, Bluetooth, Post-collision safety system, Rear Bench Seats, Third-row seating, USB Inputs, Auto Climate Control, Back-up camera, 6000lb Towing Capacity, Upgraded Engine, Audio and cruise controls on steering wheel, Trip Computer, Towing Hitch, Heated seats, Navigation, Blind Spot Monitoring, Lane Departure Warning, Pre-collision safety system, AWD/4WD, Parking sensors, Upgraded Headlights
Engine/Mechanics: 6, 4 cylinders
Transmission: AUTOMATIC
Fuel Types: diesel
Drivetrains: rear wheel drive
