2014 Mercedes-Benz Sprinter Review
2014 Mercedes-Benz Sprinter Review
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Edmunds' Expert Review
by the Edmunds Experts
- Mercedes-Benz craftsmanship
- unmatched interior size with walk-through cabin
- variety of body styles
- relatively maneuverable
- huge number of features.
- Mercedes-Benz price tag
- feels winded at highway speeds.
The 2014 Mercedes-Benz Sprinter gets a new base engine and transmission, new driver safety aids, subtle front end styling changes and an improved audio system.
Though pricier than its rivals, the 2014 Mercedes-Benz Sprinter is nonetheless the most spacious and refined full-size van available for commercial users.
Calculate my fuel costs
Cost to DriveCost to drive estimates for the 2014 Mercedes-Benz Sprinter 2500 144 WB Cargo 3dr Van (2.1L 4cyl Turbodiesel 7A) and comparison vehicles are based on 15,000 miles per year (with a mix of 55% city and 45% highway driving) and energy estimates of N/A undefined in Virginia.
Monthly estimates based on costs in Virginia
Not Available for Sprinter 2500 144 WB Cargo
Sprinter 2500 144 WB Cargo
Avg. Large Van
It might seem excessive, opulent even, to buy a Mercedes-Benz as your work van. But consider that in Europe, Mercedes makes all manner of heavy lifters, from large commercial trucks to cargo vans. This is a brand that makes vehicles that can both get dirty and clean up very well. For American buyers, the proposition is straightforward. Competitors like Ford and General Motors offer full-size cargo vans for less money than the 2014 Mercedes-Benz Sprinter. But while those vehicles are capable and sufficient, the Sprinter simply does the job better.
Advantages to owning a Mercedes-Benz Sprinter start with its construction and materials. This large cargo van isn't as well equipped as a typical Mercedes luxury sedan, but its interior is built to a similar standard, higher than expected for this workhorse class. Another Sprinter advantage is simply its sheer interior volume, its large dimensions and intelligent cabin design making for unrivaled capacity. The Sprinter also offers one of the lowest load floors among full-size vans. Equip a Sprinter to its tallest configuration with the optional high roof and someone as tall as 6 feet, 3 inches can walk completely upright inside the van.
With a vehicle this tall, wide and long, it would be easy to expect maneuverability to suffer, but overall the Sprinter isn't that challenging to drive. For fuel economy, the Mercedes-Benz has a leg up on its Ford, GM and Nissan rivals thanks to its choice of diesel-powered engines. For 2014, a new turbocharged four-cylinder and seven-speed transmission comprise the standard powertrain, while the larger diesel V6 engine and five-speed transmission become the optional upgrade.
The 2014 Mercedes-Benz Sprinter is a great choice for this class, whether used for carrying cargo or passengers. But that overachievement carries a price. At base levels, you'll pay thousands more for the Sprinter than its closest rivals, and when the options list grows, so does the difference in price. Plus, there are two other very capable alternatives to the traditional domestic vans this year: the truck-based 2014 Nissan NV and the new, Euro-sourced 2014 Ram ProMaster. We suggest cross-shopping all three to determine which van best suits your budget and specific needs.
Performance & mpg
For 2014, the base engine for the Mercedes-Benz Sprinter is a turbocharged 2.1-liter four-cylinder diesel generating 161 horsepower and 265 pound-feet of torque. A seven-speed automatic transmission sends power to the rear wheels.
A turbocharged 3.0-liter diesel V6 rated at 188 hp and 325 lb-ft of torque is also available, paired with a five-speed automatic transmission. There are no EPA fuel economy estimates available, but given the efficiency of diesel engines, expect the Sprinter to achieve significantly better mileage than competitors with gasoline engines.
Properly equipped, a Sprinter 3500 can tow up to 7,500 pounds.
Every 2014 Mercedes-Benz Sprinter comes standard with stability and traction control, front airbags and rollover mitigation. Optional features include a driver side airbag, driver and front passenger side airbags packaged together, front side curtain airbags, front and rear parking sensors, a rearview camera, blind-spot monitoring, lane keeping assist and a frontal collision warning system that can also prime the brakes for maximum effectiveness if an imminent collision is detected.
There's no escaping the sheer size of the 2014 Mercedes-Benz Sprinter, especially when configured to its maximum size: nearly 23 feet long and 9 feet high. In spite of its tour-bus-like dimensions and layout, the Sprinter travels well, with its huge windshield and snub nose front end. A manageable carlike driving position and impressive handling make the Mercedes van pleasant and effective around town.
We've yet to drive a Sprinter with the new diesel-powered four-cylinder engine. But given that this van sometimes struggles to keep up on the highway, even with the bigger V6 engine, it's safe to say that speedy acceleration isn't a priority here. If you require more highway aptitude along with massive interior space, the Nissan NV is the better alternative.
It may wear a Mercedes-Benz badge, but don't expect the Sprinter to impress with wood trim, leather upholstery or high-tech multimedia features. That said, build quality is better than other full-size vans and the interior feels more modern. A tilt-and-telescoping steering column and different front seat styles with multiple adjustments ensure ample driver comfort, while the modern control layout feels more like a midsize SUV than a utilitarian van.
In its largest configuration, the Sprinter cargo van has a maximum storage capacity of 547 cubic feet. The largest Nissan NV can only muster 323 cubes, while the Chevy Express offers 270.4 -- about half the Sprinter's capacity. The Sprinter's 51-inch sliding door and 20-inch step-in height also make climbing inside incredibly easy, whether cargo or passenger van.
The optional 6-foot, 4-inch high-roof option allows even tall adults to walk upright inside the cabin. The ProMaster and Nissan NV also offer this feature, while the Ford and Chevy vans can only accommodate the Lollipop Guild at best.
The Sprinter's payload is similarly impressive. The 2500 Cargo Van is rated from 2,873 pounds to 3,426 pounds, depending on body configuration. The 3500, meanwhile, ranges from 4,364 to 5,485 pounds.
2014 Mercedes-Benz Sprinter models
The 2014 Mercedes-Benz Sprinter is a full-size van available in multiple configurations, each available with two wheelbases and two roof heights. The Cargo Van matches two front seats to an empty cargo bay, while the Crew Van essentially adds a three-place rear bench seat to the Cargo Van. The Passenger Van accommodates 12 passengers across its four-row seating.
The Cargo Van also offers an extended-length body style as well as a 3500 configuration (versus the standard 2500), which increases its payload capacity.
Standard equipment on the Cargo Van includes 16-inch steel wheels, hill-start assist, a passenger-side sliding rear door, a wood cargo floor, 270-degree-opening rear doors, air-conditioning, a tilt-and-telescoping steering wheel and a five-speaker sound system.
The Crew Van is identically equipped but adds a second-row bench seat and added adjacent side windows. The Passenger Van is similar, but features three rows of rear seats, rear interior trim, tinted rear windows and eight rear speakers.
The options list for each is lengthy, but highlights include 16-inch alloy wheels, a driver-side sliding rear door, a heavy-duty suspension, front and rear parking sensors, a rearview camera, bi-xenon headlights, driver safety aids (see safety section), automatic headlights and wipers, a heated windshield, heated power mirrors, foglamps, cruise control, a speed limiter, a navigation system and different front seat designs.
Cargo and Crew Vans can be equipped with driver-compartment bulkheads, a roof fan, a fixed rear sunroof, roof rack mounting rails and various interior storage options. The Passenger Van can be equipped with a rear heater, rear air-conditioning and rear window wipers. Many of these optional items are available within packages as well.
3.4 out of 5 stars
Most helpful consumer reviews
1 out of 5 stars
Sprinter's are nice to look at but.....
2011 Mercedes-Benz Sprinter 2500 144 WB Cargo 3dr Van (3.0L 6cyl Turbodiesel 5A)
I purchased a new 2011 sprinter 2500 cargo in March of 2012 as a leftover. It started out with poor shifting from the auto trans, soft mushy breaks, serious hesitation when trying to accelerate, especially at low speeds. That was just at the beginning. Right off the lot there wasn't even a working horn. In the first year the radio went out and the dealer wouldn't let me upgrade the radio … to the better factory one. They told me I had to replace it with the one I had or just keep the non-working one and live without a radio. At first I got great fuel mileage, I started out for the first 38,000 miles getting an average of 23+ mpg that has now at 50,400 miles dropped to 16-17, even though I was told that it would get better around 35,000 miles when the engine was broken in. Well at 38,000 I lost 2 mpg. Then by 41,000 I had lost an additional 2 mpg. Currently it's down another 3 mpg. The stock answer I've received from Sprinter dealer techs in 3 states, CA, PA, AZ, is that I was getting better mileage than anyone else and now it's just down to what everyone else is getting and that I should be happy I did so well for the time I did. I've driven my sprinter back and forth from southern CA to southeast PA 5 times so as you can surmise most of my 50,400 miles had been cross country driving. In just this past year, since being stranded for 3 days in AZ in June 2015 for a transmission problem, my truck has been in the shop in 3 different states, been looked at by 5 different dealerships in those 3 states and it's been in 2 private shops in 2 different states. Mostly for engine light issues as well as all of the originally stated problems along with the loss of mpg. I was assigned a factory Case Rep from the Mercedes headquarters in NJ but that hasn't helped in the least. On my most recent drive from PA to CA, just a couple of weeks ago, July 2016, my newest issue came up. I now have added Cruise control issues to the list of problems. Intermittently not holding speed, shutting off for no reason while cruising, and not shutting off several times after applying the breaks. In this past year it's been in one shop or another 8 times for the engine light coming on, several times for the ABS light, once for the Traction light (whatever that is). It's currently at the local dealer's shop, and has been for 7 days as of today, for ABS light, engine light, cruise control issues, mpg issues, and breaking issues. SO... they're nice to look at but PLEASE take my advice and don't buy one!!! Well since writing the above review my van was in the shop several more times for the engine light coming on and for 2 dash warnings: Seatbelt sys. Visit Workshop, and SRS Restraint System Visit Workshop. The dealer agreed with me that both warnings are a safety issue but that they're not covered by the warranty. I also got a recall notice about the airbags but the dealer said until they figure out what to do just hope I don't have an accident. Aren't they nice. All I can say is, and I'll be as kind as I can be in saying that if you buy a sprinter you're an idiot. I'm just trying to get through the warranty and then I'm trading it in on a new Ford or Ram with the same body style. Jan 2018 update: On my yearly cross country drive in 2017 I was stranded in NM in June 2017 for a couple of days. The dealer discovered that my problem was with the DEF system, which by the way had been completely replaced one year earlier in 2016, so they replaced the whole system again. Anyway, it's now Jan 2018 and now I have need for a glow-plug and the dealer tells me to replace all 6 would cost just under $1,000.00 as long as they don't run into a problem. If even one doesn't come out easily it could end up costing an additional $3,000.00 just to replace the plugs because they would have to take the engine head off. I just need to get this piece of junk back to PA in the spring so I can trade it off for a real vehicle. I already have a deal worked out with a Ford dealership in PA to take this rolling piece of xxxx off my hands. Fuel mileage is still bad compared to what I was getting for the first 38,000 miles. It's still down from (23.5 mpg) to (16-17). PLEASE DON'T BUY ONE OF THESE HUNKS OF JUNK !!!!!! Update as of Jan 26, 2019 Still drives like crap. Needed a glow plug and was told by the dealer that it would cost anywhere from $350 on the low side to $3500-$4000 on the high side. WTF! I found an aftermarket garage who changed it for $230. $230 to change a damn spark plug (ONE PLUG $230). I can't wait to get back to the east coast where I have a Ford dealer prepared to take this garbage pile off my hands and is giving me a new Transit for a fleet price for dumping my Sprinter. Please, Please, Please, don't buy one of these junk heaps! I'm now back on the east coast. The engine light is still on, 10 years now, but the brakes finally work because the front shocks are shot after only 83,000 miles. I'm working with Enterprise Car Sales to get a Transit.
1 out of 5 stars
ENGINE LIGHT PROBLEMS
2011 Mercedes-Benz Sprinter 3500 170 WB Cargo 3dr Ext Van w/HR (3.0L 6cyl Turbodiesel 5A)
I bought a sprinter RV 2011 MB chassis with 14500 miles on it . And on the drive away from buying it the engine light came on got towed and MB replaced EGR valve out of dealer @14608 miles drove 823 miles to next dealer they replaced nox out @15345 miles drove 3454 miles to next dealer they did IQT out @ 18799 miles,..Now I sit at another dealer with about 20689 miles waiting for a … engine light problem to be fixed so I got 1890 miles on the last fix ..This is from March 17th 2017 to Oct 5th 2017 I am at my 4th Dealer visit in 6 months and drove only 6189 miles Totally MB needs to fix this issue
2 out of 5 stars
Another $6000.00 in repairs!
2010 Mercedes-Benz Sprinter 2500 144 WB Cargo 3dr Van (3.0L 6cyl Turbodiesel 5A)
I'm a courier. I drive about 30-40,000 miles per year. This is my second Sprinter( a 2005 & a 2010). The reason I bought 2 was the cargo capacity and interior height. At the time of purchases there was no comparable vans. Now there are! Service is VERY expensive, as you are buying Mercedes parts. Dealership service locations are few and far between. Both vans had deep surface … rust before 3 years (I didn't even know vehicles could rust anymore). This is the most unstable The (traction-wise) vehicle I have ever owned - I use snow tires year round. Never again for me! Updated review. In the last 16,000 miles I have spent more than $3000.00 in a FAILED attempt to consistently get fuel from the gas tank to the engine!!! The "service" techs are still trying to figure out the problem. Updated review. Sold it to someone who has to now put $2700.00 into a wiring harness because some sensor/tank "exploded" under the van. It just keeps on getting better, doesn't it? Once again, the fuel delivery system. Add to this bill, the DEF system (ever wonder why this "idea" never caught on ).
4.63 out of 5 stars
Best 12 passenger van
2012 Mercedes-Benz Sprinter 2500 144 WB Passenger 3dr Van (3.0L 6cyl Turbodiesel 5A)
This is by far the best 12 passenger van on the market! We have put on about 10K miles now. We knew within 5 minutes that we hated the GM/Ford/Dodge vans. Those domestic vans drove horrible and were unsafe. No headrests, kids had to duck under seatbelts. We then found the Sprinter van. This has been wonderful. We get stopped all the time to ask what kind of van we have. The diesel motor … has plenty of power and has been smooth up and down hills, with plenty of pickup power. We have found the "lacks power" reviews unfounded. The seats are comfortable and supportive, and we love being able to walk through to the back to help the kids when necessary. A big family delight!
We have a limited number of reviews for the 2014 Mercedes-Benz Sprinter, so we've included reviews for other years of the Sprinter since its last redesign.
2014 Sprinter Highlights
|Cargo Capacity |
All Seats In Place
|Drivetrain||rear wheel drive|
|Warranty||3 years / 36,000 miles|