2020 Chevy Impala Review

Name: 2020 Chevrolet Impala Review
Brand: Chevrolet
Rating: 4.4 (47 reviews)

Price Range: $7,821 - $22,990

Chevrolet Impala Premier Sedan Exterior Exterior

+121

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2020 Chevrolet Impala Review

byCameron Rogers^{Manager, News
Cameron Rogers has worked in the automotive industry since 2013. He has tested and reviewed hundreds of vehicles over the course of his career. Today, he leads the news team in developing cutting-edge news articles, opinion pieces and sneak peeks at upcoming vehicles. Favorite cars that he's driven during his tenure at Edmunds include the 991-era Porsche 911 Turbo S, Rolls-Royce Ghost and several generations of Honda Odyssey (really).}

Pros

Smooth, quiet ride
Spacious rear seat and trunk
Capable V6 engine

Cons

Some interior surfaces feel cheap
Thick roof pillars hamper visibility
Advanced collision prevention tech restricted to top trim level

What's new

Base LS trim and 2.5-liter four-cylinder engine discontinued
LT comes standard with V6 engine
Some packages and options are no longer available
Part of the 10th Impala generation for 2014

Overview

Large sedans aren't nearly as popular as they used to be. We even thought that Chevrolet would discontinue the Impala after the 2019 model year. Yet somehow the Impala is soldiering on for at least one more year. And even though the number of trim levels and options diminishes for 2020, there's life yet in Chevy's big four-door.

Cost to Drive^{Cost to drive estimates for the 2020 Chevrolet Impala LT 4dr Sedan (3.6L 6cyl 6A) and comparison vehicles are based on 15,000 miles per year (with a mix of 55% city and 45% highway driving) and energy estimates of $3.13 per gallon for regular unleaded in Virginia.}

Monthly estimates based on costs in Virginia

$174/mo

$197/mo

Avg. Large Car

Calculate my fuel costs

This generation of Impala — introduced in 2014 — has always been a solid choice in the segment, offering a roomy interior, a spacious trunk, smooth acceleration and a ride quality that's plush without being overly soft and floaty. In short, the Impala does exactly what you expect from a large, comfort-oriented sedan.

Less likable is the Impala's ponderous handling and its overly sensitive steering, which gives it a tendency to wander in its lane on the highway. We're also not enamored with the thick front roof pillars that obscure your view around road curves. On the whole, the stay-of-execution 2020 Impala remains a solid pick, but competitors such as the Kia Cadenza and the Toyota Avalon are nicer overall.

Which Impala does Edmunds recommend?

If you're considering the Chevy Impala over the smaller Malibu, chances are you want a comfy cruiser that feels a little special. To that end, skip over the base LT and opt for the Premier, which includes advanced safety features, upgraded headlights and leather. We also think it's worth getting the Premier Convenience package, which costs little and adds a surprising number of desirable luxury features.

2020 Chevrolet Impala models

The 2020 Chevrolet Impala is a full-size sedan available in two trim levels. The LT replaces the discontinued LS as the entry-level Impala. It has many standard features and a pair of option packages. Buyers who want the whole shebang can upgrade to the Premier model, which has two packages that further upgrade its equipment offerings. Both trims utilize a 3.6-liter V6 (305 horsepower, 264 lb-ft of torque) that sends power to the front wheels via a six-speed automatic transmission.

Standard features on the Impala LT include 18-inch wheels, heated mirrors, remote engine start, keyless entry and ignition, dual-zone automatic climate control, rear air vents, a power driver's seat, faux-leather and cloth combination upholstery, a 4G LTE Wi-Fi hotspot, an 8-inch touchscreen, and a six-speaker audio system with two USB ports, satellite radio and Apple CarPlay/Android Auto.

The Impala LT also offers two upgrade packages. The Driver Confidence package includes blind-spot monitoring, rear cross-traffic alert and rear parking sensors. There's also the Convenience package, which brings heated front seats, a heated steering wheel, an auto-dimming rearview mirror and household-style power outlet.

Upgrading to the Premier adds 19-inch wheels, xenon headlights, unique exterior accents, ambient lighting, a power passenger seat, leather upholstery, a wireless smartphone charging pad, a navigation system, and an 11-speaker Bose audio system with a CD player. It also includes the LT's Driver Confidence package, plus heated front seats and the power outlet. A sunroof is available as a stand-alone option.

Feature suites for the Premier include the Premier Convenience package (adds ventilated front seats, a heated and power-adjustable steering wheel, driver-seat memory settings, and auto-dimming rearview and driver-side mirrors) and the Premier Confidence package (includes 20-inch wheels, adaptive cruise control, forward collision warning and lane departure warning).

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Reliability Ratings by RepairPal

4/5Above Average

#3 out of 13 among Fullsize Cars

RepairPal Reliability Ratings are based on the actual cost, frequency, and severity of unscheduled repairs and maintenance on make/model data for select 2008-2022 vehicles. The reliability of a specific vehicle may vary depending on its maintenance and driving history, model year, trim, and features.

Cost

^{The average total annual cost for unscheduled repairs and maintenance across all model years of the Chevrolet Impala from 2008-2022.}

$488/yr

vs. $474/yr
for Average Fullsize Car

Frequency

^{The average number of times this model is brought into the shop for unscheduled repairs and maintenance in a single year. RepairPal calculates this metric by tracking millions of unique vehicles over multiple years to determine an average number of visits per year (omitting small routine visits, e.g., oil changes).}

0.77x/yr

vs. 0.97x/yr
for Average Fullsize Car

Severity

^{The probability that a repair will be a major issue, meaning the repair costs 3x the average annual repair cost for all models. This threshold will be higher for vehicles that have higher labor rates and parts costs (such as a premium brand).}

12.4%

vs. 13.4%
for Average Fullsize Car

powered by RepairPal ^{Based on RepairPal reliability data as of 8/23/2023. Ratings are provided by RepairPal and Edmunds is not responsible for their accuracy.}

Consumer reviews

Read what other owners think about the Used 2020 Chevrolet Impala.

5 (70%)

4 (17%)

3 (4%)

2 (4%)

1 (5%)

4.4

47 reviews

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Most helpful consumer reviews

UNDERRATED, SO-SO IMAGE, SAD PRODUCTION STOP

Pops, 03/30/2019

2019 Chevrolet Impala Premier 4dr Sedan (3.6L 6cyl 6A)

Professionally, I drive many makes and models each 100-500 miles daily over interstates and local streets and changing the vehicle daily. The Impala is one of my top favorites and accordingly I own one. Cabin room and seating comfort is superb. Ease of steering effort is optimal and handling ranks with the best rivaling some sports oriented sedans. V6 acceleration is very powerful …

Best Car I’ve owned at age 57

Gene978, 05/17/2020

2020 Chevrolet Impala Premier 4dr Sedan (3.6L 6cyl 6A)

I bought the One in Red Tint Coat with the Pano Roof. The car was better looking than the Top Midsized Cars I looked at first. Of course the room was awesome I always loved a big car but what sold me is after driving the Accord, new Camry, 2019 Sonata, and a loaded Civic Touring was the ride and how quiet the cabin with double laminated front glass. This car can handle for a big girl and …

The Sedan which handles very well

SATISFIED IMPALA OWNER , 03/03/2020

2019 Chevrolet Impala LT 4dr Sedan (2.5L 4cyl 6A)

I bought a new, 2019 Chevy Impala LS V-6, off a dealer's lot, five months ago. I ascertained that the Impala had a trunk, almost 19 cubic feet, which was what I was looking for. Please note that I have a 6 cylinder LS. For some reason, I could not enter 6 cylinder, under the "Model-Trim", at the end of the review. I road tested the LS, and it was very easy to handle, and the overall … ride was smooth. I've been impressed with the electronic features on the car. For example, I enjoy the Bluetooth feature, whereby recorded music on my smartphone, is broadcast through a speaker on the dashboard. Also, I enjoy the hands free feature, whereby I can receive cell phone calls, which are also broadcast, through a speaker near the instrument panel. The instrument panel also displays the telephone number of the party who is calling me. In addition to the electronic features, I enjoy the folding down rear seats for added cargo space, which is similar to the old station wagons, which had that feature. The other plus features of the Impala are the ease of handling, the low noise level on the road, the excellent heating system, which comes on very quickly, as well as the very good air-conditioning system. I've been satisfied with the gas mileage which is over 19mph combined city and highway driving. I haven't as yet had the opportunity to take the Impala on the highway for a long road trip. However, I was informed that I would realize 28mpg, or perhaps a little more, for straight highway driving. The backup camera comes in handy for backing into tight spots. However, I cannot rely on the backup camera exclusively for backing up. I prefer to also look out the rear window when backing up. The problem with the Impala is that the rear view window was designed to be too high, and hence it is difficult to clearly see who is in back of the car, as well as who is coming from the side (peripheral vision). Also, regarding the backup camera, when it rains, it is useless as the rain interferes with the rear camera. Other criticisms that I have with the Impala is the cheap material which is used in the interior. For example, whenever I move the sun visor(s), they come off the attaching mounted hook device, as the latter is made very flimsy. I have to keep reinserting the visors into that device. Also,the device which controls the outside left and outside right mirror is also very cheaply made. There is practically no differentiation on that device, to inform the driver that it is in a neutral position (neither controlling the right mirror or the left mirror). One time, when I was trying to position the left outside mirror with that device, first the left rear window, and then the right rear window started to open. To this day, I don't know how that control affected those windows, and I probably would not be able to duplicate that phenomenon again. Apropos to the two outside mirrors, I cannot understand why the LS model, does not have the heated outside mirror feature. Now, whenever it snows or rains, I have to be concerned with opening the driver window, and clearing the outside driver's mirror. The latter feature should have been standard on the LS model. Other concerns are the car radio. It is exceedingly difficult to ascertain how to switch from AM to FM and vice-versa. The controls are very confusing on the radio, and the car manual is even more confusing. The same holds true for the control on the steering wheel, which is accessed in order to see the percentage of remaining motor oil life. The latter control is very difficult to access. In that regard, I'd like to compliment the manufacturer for the display pertaining to the pounds per square inch of the tires. I always keep that control displayed, and I am very appreciative for it. Now, I no longer have to bend down, especially on a cold winter day, and check the air pressure on each tire. I know in an instant, what the tire pressure is on each tire, not only when I start the car, but also when I am driving on the highway. The final criticism that I have is with the design of the height of the Impala; it is not always easy to get into the car, and there are times, when one has to be very careful, not to bump one's head, when doing so. Also, I won't attempt to go to an anytime bank, as it is difficult, to reach out of the car window to access the controls of the anytime machine. On the plus side, the controls on the dashboard are well displayed, and the intensity of the headlights at night, are very good. The various compartments inside are nice, although the glove compartment could have been made a little larger, with a light inside, as is the case with the light inside the compartment, between the two front seats. Last, I would like to commend the Impala for the large roomy area, which is prevalent in the rear seating compartment. There is ample room back there, and the seats are very comfortable. The seating is also very comfortable in the front.

Better than expected

Rasmaxwell, 09/30/2019

2019 Chevrolet Impala Premier 4dr Sedan (3.6L 6cyl 6A)

I have 8,000 miles on my 2019 Impala Premier, and I would like to pass along my comments.The GM V6 engine is smooth and capable, and ditto for the well matched 6 speed automatic transmission. Highway mileage is an impressive 30-34 mpg, depending upon speed/weather/traffic. The car cruises effortlessly and with minimal road noise. I did swap out the standard 20 inch wheels with mediocre …

We have a limited number of reviews for the 2020 Chevrolet Impala, so we've included reviews for other years of the Impala since its last redesign.

See all 47 reviews of the Chevrolet Impala

Write a vehicle review

2020 Impala Highlights

Trim:

Base MSRP Excludes Destination Fee	$31,620
Engine Type	Flex-fuel (ffv)
Combined MPG	22 MPG
Cost to Drive	$174/month
Seating	5 seats
Cargo Capacity All Seats In Place	18.8 cu.ft.
Drivetrain	front wheel drive
Warranty	3 years / 36,000 miles

See all features & specs

Safety

Our experts like the Impala models:

Lane Change Alert: Also known as blind-spot warning, it sounds and flashes warnings when moving into a lane where another car is present.
Rear Cross-Traffic Alert: Monitors for vehicles moving across the path of the car when you're in reverse.
Forward Collision Alert: Alerts the driver to potential collisions with vehicles that have slowed or stopped suddenly in front of the car.

NHTSA Overall Rating

The National Highway Transportation Safety Administration offers independent analysis.

Frontal Barrier Crash Rating
Overall5 / 5
Driver5 / 5
Passenger4 / 5
Side Crash Rating
Overall5 / 5
Side Barrier Rating
Overall5 / 5
Driver4 / 5
Passenger5 / 5
Combined Side Barrier & Pole Ratings
Front Seat5 / 5
Back Seat5 / 5
Rollover
Rollover4 / 5
Dynamic Test ResultNo Tip
Risk Of Rollover12.1%

IIHS Rating

The Insurance Institute of Highway Safety uses extensive crash tests to determine car safety.

Small Overlap Front Driver-Side Test
Acceptable
Small Overlap Front Passenger-Side Test
Not Tested
Moderate Overlap Front Test – Original
Good
Moderate Overlap Front Test – Updated
Not Tested
Side Impact Test – Original
Good
Side Impact Test – Updated
Not Tested
Roof Strength Test
Good
Rear Crash Protection / Head Restraint
Good

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2020 Chevy Impala Review

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2020 Chevrolet Impala Review

Pros

Cons

What's new

Overview

Cost to DriveCost to drive estimates for the 2020 Chevrolet Impala LT 4dr Sedan (3.6L 6cyl 6A) and comparison vehicles are based on 15,000 miles per year (with a mix of 55% city and 45% highway driving) and energy estimates of $3.13 per gallon for regular unleaded in Virginia.

Which Impala does Edmunds recommend?

2020 Chevrolet Impala models

Reliability Ratings by RepairPal

Cost

Frequency

Severity

Most helpful consumer reviews

UNDERRATED, SO-SO IMAGE, SAD PRODUCTION STOP

Best Car I’ve owned at age 57

The Sedan which handles very well

Better than expected

2020 Impala Highlights

Safety

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Cost to Drive^{Cost to drive estimates for the 2020 Chevrolet Impala LT 4dr Sedan (3.6L 6cyl 6A) and comparison vehicles are based on 15,000 miles per year (with a mix of 55% city and 45% highway driving) and energy estimates of $3.13 per gallon for regular unleaded in Virginia.}