2020 Chevy Silverado 2500HD Review

Name: 2020 Chevrolet Silverado 2500HD Review
Brand: Chevrolet
Rating: 3.5 (33 reviews)

Price Range: $31,995 - $58,999

Chevrolet Silverado 2500HD Custom Crew Cab Pickup Exterior

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6 Colors
2 Trims
6 Packages
$85,065starting MSRP

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2020 Chevrolet Silverado 2500HD Review

byTravis Langness^{Reviews Editor
Travis Langness has worked in the automotive industry since 2011. He has written thousands of car-related articles and tested and reviewed hundreds of vehicles over the course of his career.}

Pros

Stout power and quick acceleration
Roomy cabin with plenty of storage
Trick 15-view camera system makes towing easier

Cons

Dated interior design
High, broad hood inhibits forward visibility

What's new

Redesigned for 2020
Significantly increased towing and payload capabilities
More spacious back seat
Part of the fourth Silverado HD generation introduced for 2020

Overview

The previous-generation heavy-duty Chevrolet Silverado was undeniably a capable truck, but it was also falling a bit behind the curve in capability and refinement. Now with a complete redesign for 2020, this Silverado 2500HD is part of a modern breed of heavy-duty pickup trucks. Forget the days of sacrificing ride quality and interior comfort just to pick up some towing capability — rigs like the new 2500HD can do it all.

Cost to Drive^{Cost to drive estimates for the 2020 Chevrolet Silverado 2500HD Work Truck 2dr Regular Cab LB (6.6L 8cyl 6A) and comparison vehicles are based on 15,000 miles per year (with a mix of 55% city and 45% highway driving) and energy estimates of N/A undefined in Virginia.}

Monthly estimates based on costs in Virginia

Not EPA tested

$232/mo

Avg. Large Truck

Calculate my fuel costs

The 2500HD's most significant updates come in the form of new powertrains, a longer wheelbase and Chevy's newest towing technology features, including an available towing camera system with up to 15 views. Inside, the Chevrolet Silverado 2500HD is comfortable and spacious, with the truck's increased size contributing to significantly increased passenger space. The Silverado's interior looks a little dated, even by class standards, but it's still functional.

Under the hood, the Silverado gets a new 6.6-liter V8 as its standard engine. It has more power and torque than last year's engine, which increases payload and towing capacity. The optional Duramax turbodiesel hasn't changed, but the transmission it's paired to has — a 10-speed takes over for the previous six-speed automatic transmission. This increases the truck's capability without a need for a power increase.

The heavy-duty truck segment is more competitive than ever. Alongside offerings from Ford and Ram, the heavy-duty Silverado is one of the most capable vehicles on the road today. We will say that you might prefer the Ram if you want a truck with a more luxurious-looking cabin. The 2020 F-250 gets a lot of updates too. But no one truck has a dramatic lead over another, so your final decision could simply come down to brand loyalty or personal preference.

Which Silverado 2500HD does Edmunds recommend?

While some buyers may gravitate toward bare-bones trucks such as the Silverado 2500HD Work Truck or topped-out luxury models such as the High Country trim, we recommend the midlevel Silverado LT. The LT comes with respectable standard equipment for the price, and those items not already included are available in optional packages.

2020 Chevrolet Silverado 2500HD models

The 2020 Silverado 2500HD is available in five main trim levels: Work Truck, Custom, LT, LTZ and High Country. All trims come standard with a 6.6-liter V8 (401 horsepower, 464 lb-ft of torque) matched to a six-speed automatic transmission. An optional turbocharged 6.6-liter diesel V8 (445 hp, 910 lb-ft) paired to an Allison 10-speed automatic transmission is available on all but the Custom trim level.

Standard equipment for the Work Truck trim is relatively basic but includes a 7-inch touchscreen with Apple CarPlay and Android Auto. The Custom trim level is very similar to the WT, but it adds items such as bigger wheels, more power accessories and cruise control. The LT trim equips the truck with more creature comforts such as heated and power-adjustable mirrors, a remote-locking tailgate, cloth upholstery and a leather-wrapped steering wheel.

Above the LT, the LTZ trim gets you power-folding mirrors, leather upholstery, heated and power-adjustable front seats, and an upgraded 8-inch touchscreen among other features. You also get seven-pin wiring harness with a trailer brake controller.

The top trim, the High Country, is loaded up with features such as side assist steps, a spray-in bedliner, ventilated front seats and a Bose audio system.

Most features on the upper trims can be added to the lower trims as options. Other extras, depending on trim, include the 4WD-only Z71 Off-Road package, tow mirrors, advanced driver assist safety features, a head-up display, and additional trailer-and-bed cameras.

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Reliability Ratings by RepairPal

3/5Above Average

#9 out of 19 among Fullsize Trucks

RepairPal Reliability Ratings are based on the actual cost, frequency, and severity of unscheduled repairs and maintenance on make/model data for select 2008-2022 vehicles. The reliability of a specific vehicle may vary depending on its maintenance and driving history, model year, trim, and features.

Cost

^{The average total annual cost for unscheduled repairs and maintenance across all model years of the Chevrolet Silverado 2500HD from 2008-2022.}

$820/yr

vs. $752/yr
for Average Fullsize Truck

Frequency

^{The average number of times this model is brought into the shop for unscheduled repairs and maintenance in a single year. RepairPal calculates this metric by tracking millions of unique vehicles over multiple years to determine an average number of visits per year (omitting small routine visits, e.g., oil changes).}

0.75x/yr

vs. 0.98x/yr
for Average Fullsize Truck

Severity

^{The probability that a repair will be a major issue, meaning the repair costs 3x the average annual repair cost for all models. This threshold will be higher for vehicles that have higher labor rates and parts costs (such as a premium brand).}

21.3%

vs. 19.9%
for Average Fullsize Truck

powered by RepairPal ^{Based on RepairPal reliability data as of 8/23/2023. Ratings are provided by RepairPal and Edmunds is not responsible for their accuracy.}

Consumer reviews

Read what other owners think about the Used 2020 Chevrolet Silverado 2500HD.

5 (46%)

4 (9%)

3 (18%)

2 (6%)

1 (21%)

3.5

33 reviews

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Most helpful consumer reviews

A Real Truck. . end of story!!!

Frank, 09/08/2020

2020 Chevrolet Silverado 2500HD Custom 4dr Crew Cab 4WD LB (6.6L 8cyl 6A)

A little background in the short version of the other review I have posted here about the horrible 9 months I spent babying the glorified f150 3.5 ecopoop. A cheaply made vehicle that showed signs of major wear and tear inside and out with just 22k miles and mostly highway miles at that. Point being you cant trust the same biased reviews that I was reeled into even as a long life Chevy … man. The 2500 CUSTOM with the 6.6 gas motor is getting bad reviews from critics who are comparing trucks to sports cars. It doesnt make sense. This is a mammoth of a truck. . isnt that what you want in a "TRUCK?" No this model doesnt come with the airplane cockpit that its upper trim brothers have. PERFECT. . annoying technologies that are extremely distractive and unneeded not available in this model. . DELIGHTFUL!!!! Interior is stylish enough and extremely durable, especially for those of us who buy a truck to do TRUCK STUFF. The body of this truck is built LIKE A TRUCK, unlike the Fords that will be totally destroyed God forbid you encounter a heavy rain storm. The 6 speed tranny getting the bad rap is a far better choice than a 10 speed that is constantly shifting both during acceleration and braking just so you can get another 2 mpg's. The 2500HD Custom drives just LIKE A TRUCK as it should and the CUSTOM Trim package is exactly what everyone is attempting to achieve anyway with the other models by removing all the flashy/cheesy chrome bling that makes the trucks look like a cadillac with a bed. Straight lines, black bumpers (painted not cheap fading plastic), nice alloy rims and a tough grill that says "MOVE!". Now "as Consumers" lets talk about the 6.6 gas motor described by these critics as a sluggish gas guzzler. NEWS FLASH . . ALL Trucks are Gas Guzzlers!!! At 16 MPG this truck is only a couple MPG's under the glorified ecopoops that require premium gas and "Eco Settings" that are truly sluggish and unresponsive, in order to achieve the claimed 23mpg. I spent 9 months in one and never saw better than 17.4 mpg and when towing a small camper saw only 6 to 8 mpg! And averaged 15 to 16mpg according to the computer and the dealer who said I wasnt driving it right. As for the Diesel Craze, the 6.6 Duramax is the best in the business, that is if you are actually towing a house daily. Remember that extra 2 or 3 miles to the gallon(when not towing) versus this 6.6 gas motor is met with a constant extra expense of DEF fluid and when towing make sure to keep a case in the bed. Another point that no one is considering is the fact that the 6.6 gas motor runs on regular octane fuel!!! So while everyone is filling up their DEF and paying over 3 bucks a gallon for diesel, or 3 bucks a gallon for premium gas to achieve just a little better than the 16mpg this beast gets, Im paying under 2 bucks a gallon, no DEF required, for 14 to 16mpg and sometimes a little better on the highway, and an average of 10 to 12mpg when towing a trailer that was running the ecopoop into the ground. No scratches, no dents, interior cleans up easily, truck rides smooth and steers perfectly. The 4x4 is useful when needed but to hear the critics this truck is not worthy as it is "Too Bumpy" offroad. LOL. .anyway LOVE my 2500 HD CUSTOM 6.6 Gas. My fuel cost has actually gone DOWN monthly with this truck and I am relieved to be out of the disposable truck that is glorified as the best selling truck in America. Truth be told they all have their pros and cons, but you have to base your decision on whats right for you, not based on biased reviews from so-called experts who are looking to tear these vehicles down because they dont compare to a Ferrari.

2020 Silverado 2500 HD LT - 6.6L Gas with a 6L90E

Andrew S., 04/08/2021

2020 Chevrolet Silverado 2500HD LT 4dr Crew Cab 4WD LB (6.6L 8cyl 6A)

Great truck, wicked power for a 7500lb 3/4 ton. Folks complain about the interior quality but its very nice and durable IMO. GM still makes the most reliable American made truck on the market (https://pickuptrucktalk.com/2020/09/careful-what-you-buy-most-reliable-2020-full-size-trucks-ranked/) and the new 6.6L is going to be a hit. More torque then the Dodge 392 and better gas mileage …

More power than I had hoped

Nikki, 11/03/2020

2020 Chevrolet Silverado 2500HD Custom 4dr Crew Cab 4WD SB (6.6L 8cyl 6A)

And pick me up a 2020 Silverado heavy duty with the new 6.6 L gas burner in it to haul my fifth wheel. It has done way better than I thought it ever would and my fifth wheel weighs 15,000 pounds. I would recommend this truck with this engine to anyone that toes gooseneck or fifth wheel towing

2020 Silverado 2500 HD Duramax High country

drsgto, 12/15/2020

2020 Chevrolet Silverado 2500HD High Country 4dr Crew Cab 4WD SB (6.6L 8cyl 6A)

GM has stepped up their game! 10 speed is smooth as butter empty or pulling a load. Best camera system on the market. LOVE the look of the interior and all the room. All the gadgets and safety features are nice. Oh did I mention the HEADS UP DISPLAY is cool and functions well. Exterior of truck design looks better than anything on the market...HANDS DOWN! Rides very well for a …

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2020 Chevrolet Silverado 2500HD videos

2020 Chevrolet Silverado 2500HD First Drive

Resident truck expert and Director of Vehicle Testing Dan Edmunds just got back from driving the new 2020 Chevrolet Silverado 2500. In this video, he shows what it's like to drive and tow with gas- and diesel-powered variants. We also get a look at a comprehensive camera system along…

2020 Silverado 2500HD Highlights

Type:

Crew Cab

Trim:

Work Truck

Base MSRP Excludes Destination Fee	$38,300
Engine Type	Gas
Seating	6 seats
Drivetrain	rear wheel drive
Max Towing Capacity	18,500 lbs.
Warranty	3 years / 36,000 miles

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Safety

Our experts like the Silverado 2500HD models:

Teen Driver: Allows owners to keep tabs on secondary drivers by reporting driving behavior and limiting certain vehicle features.
Safety Alert Seat: Vibrates to warn the driver when the front or rear parking sensors, lane departure warning or forward collision warning is triggered.
Lane Departure Warning: Alerts the driver if the truck begins drifting outside its lane.

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2020 Chevy Silverado 2500HD Review

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2020 Chevrolet Silverado 2500HD Review

Pros

Cons

What's new

Overview

Cost to DriveCost to drive estimates for the 2020 Chevrolet Silverado 2500HD Work Truck 2dr Regular Cab LB (6.6L 8cyl 6A) and comparison vehicles are based on 15,000 miles per year (with a mix of 55% city and 45% highway driving) and energy estimates of N/A undefined in Virginia.

Which Silverado 2500HD does Edmunds recommend?

2020 Chevrolet Silverado 2500HD models

Reliability Ratings by RepairPal

Cost

Frequency

Severity

Most helpful consumer reviews

A Real Truck. . end of story!!!

2020 Silverado 2500 HD LT - 6.6L Gas with a 6L90E

More power than I had hoped

2020 Silverado 2500 HD Duramax High country

2020 Chevrolet Silverado 2500HD videos

2020 Chevrolet Silverado 2500HD First Drive

2020 Silverado 2500HD Highlights

Safety

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Cost to Drive^{Cost to drive estimates for the 2020 Chevrolet Silverado 2500HD Work Truck 2dr Regular Cab LB (6.6L 8cyl 6A) and comparison vehicles are based on 15,000 miles per year (with a mix of 55% city and 45% highway driving) and energy estimates of N/A undefined in Virginia.}