2020 Mercedes-Benz Sprinter Review

Name: 2020 Mercedes-Benz Sprinter Review
Brand: Mercedes-Benz

Price: $168,998

Mercedes-Benz Sprinter 3500 144" WB Cargo w/High Roof Cargo Van Exterior Shown

The 2020 Sprinter is one of the best large vans that money can buy. It has acres of cargo and/or passenger space, secure handling, clear visibility and plenty of customization options. Our test van had a few drawbacks, such as underwhelming acceleration and an unsatisfying base stereo, but we'd still recommend the Sprinter to anyone looking for a refined and utilitarian van.

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$47,728 avg. price

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Mercedes-Benz Sprinter types

Van
Diesel

2020 Mercedes-Benz Sprinter Review

by the Edmunds Experts

What's new

Standard-height roof available for passenger and crew models
Part of the third Sprinter generation introduced for 2019

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Reliability Ratings by RepairPal

2/5Average

#2 out of 3 among Luxury Minivans

RepairPal Reliability Ratings are based on the actual cost, frequency, and severity of unscheduled repairs and maintenance on make/model data for select 2008-2022 vehicles. The reliability of a specific vehicle may vary depending on its maintenance and driving history, model year, trim, and features.

Cost

$1,297/yr

vs. $1,114/yr
for Average Luxury Minivan

Frequency

2.64x/yr

vs. 3.01x/yr
for Average Luxury Minivan

Severity

17%

vs. 14.4%
for Average Luxury Minivan

Mercedes-Benz Sprinter Owner Reviews

2.7

22 reviews

5(36%)

4(5%)

3(0%)

2(9%)

1(50%)

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Most Helpful Owner Reviews

Stay away from Mercedes!

Bad taste in my mouth., 11/30/2021

2019 Mercedes-Benz Sprinter 2500 170" WB Crew 3dr Van 4WD w/High Roof (3.0L 6cyl Turbodiesel 7A)

This poor excuse for a vehicle is, once again, in the Mercedes dealer shop for a bad EGR valve. It has been there for 2 months and I just heard it will be at least another 6 months before Mercedes can manufacture the part. They won't even allow us to take the van as it is an emmissions problem. This is the 3rd time for the same issue and each time it has taken at least 2 months to get …

February 2021 update.

ANDY SHELLCROSS, 10/23/2020

2020 Mercedes-Benz Sprinter 3500XD 170" WB Crew 3dr Van 4WD DRW w/High Roof (3.0L 6cyl Turbodiesel 7A)

Update: The differential has now been replaced. It is not perfect, but is a solid 75% improvement. Still a little whine but not close to how loud the whine was previously. The axle came so complete, it even had rotors and brake pads attached. The whole complete axle was replaced. Loving the van, still a shame that I had to go 12,000 miles before it was repaired, it took six months but is …

1st van, I'm really liking it! 18-26 mpg, business

Satisfied, MB purest, 10/23/2019

2019 Mercedes-Benz Sprinter 2500 170" WB Cargo 3dr Van w/High Roof (3.0L 6cyl Turbodiesel 7A)

Waited for 2019, happy I did. A few warranty items taken care of by dealership. January got gelled up at -30. Lesson learned-only #1 diesel and additive to prevent. Dealership covered my $1500 bill!! Seems reliable and safe for the miles I put on in 4 different states for my business. Note: seems much different than all the Mercedes sedans that I have owned. I shouldn't compare. …

Miserable to drive

Gill, 06/03/2020

2019 Mercedes-Benz Sprinter 2500 170" WB Crew 3dr Van w/High Roof (3.0L 6cyl Turbodiesel 7A)

I work for FedEx Express and we have a 2019 version in our fleet, I hate taking the route it is on because I always get stuck with this stupid van, it is an utmost displeasure to drive. Every time you press down the pedal you can count on it sitting still for at least a second and a half to two seconds before it starts to accelerate, there's no consistency either, so it's a big gamble … pulling out into traffic when it's busy. There's no in-between on acceleration either, this thing either rolls along at 2mph or thinks you are giving it the beans, you try for an easy acceleration and it will just sit there while the person behind you is on their brakes thinking you're a giant a-hole for driving so slow. Once you get to speed this thing always hunts around for gears. I am trying to drive in bad traffic and I have to deal with this thing jerking and shaking me around to boot, you can imagine how happy this makes me. Getting in and out of this thing sucks too. I am usually running in and out of this thing all day delivering and after I leave the vehicle it might lock the doors on me or it might not. If I come back and hit the unlock button once it usually won't unlock the doors so I have to lock it and then unlock it to get the locks to open. The buttons on the fob don't work consistently enough to make this an easy step so most of the time I am screwing with the locks for 10 or fifteen seconds every time I enter the vehicle. I enter this vehicle over 100 times a day, you can imagine how frustrating this gets. Starting this thing can also be a huge pain. Most of the time it works, but every so often it will ask me to put the key in the designated spot shown in the manual. I usually hit the locks and it will do the trick, but I hate having to do this when I am trying to get somewhere fast. Sometimes everything will be fine and the ignition will not start after holding down the button but will turn on after I have turned the vehicle off momentarily. After you get it the start and you put it into drive, you have to pull the ebrake button to get the parking brake to disengage. The older sprinters have a lever and it's great, it takes one second to disengage the parking brake. You have to wait like three seconds for this thing to disengage because there's a complex hydraulic brake that has to disengage. It's like catching your shirt on something as you are running. Driving this thing on the highway can be scary sometimes because it tries to correct your steering while changing lanes. I've had it abruptly turn on me while I made a VERY gradual maneuver, the beginning of my merge was exactly the way I intended but halfway through it must have thought I was loosing control because it sharply completed the merge. I hate it when technology is engineered to take control of the vehicle, I NEED TO BE IN CONTROL. The technology is over the top, I just want something I can get around in without having to hop, skip, do a little jig, and say the magic word to drive the vehicle a block down the road and repeat the process 100 times a day. If I wasn't a delivery driver and I needed to purchase a vehicle like this for myself, I'd get an Ford Econoline or something similar. Something with a key. Something that wouldn't cost an arm and a leg to repair. I have no idea why Express is still buying these, they are losing so much money on time spent operating them. Maybe the one we have is a lemon, go out and drive though, it might be right up your alley.

We have a limited number of reviews for the 2020 Mercedes-Benz Sprinter, so we've included reviews for other years of the Sprinter since its last redesign.

See all 22 reviews of the Mercedes-Benz Sprinter

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2020 Sprinter Highlights

Type:

Van

Trim:

1500 144" WB Cargo

Base MSRP Excludes Destination Fee	$34,495
Engine Type	Gas
Seating	2 seats
Cargo Capacity All Seats In Place	319.0 cu.ft.
Drivetrain	rear wheel drive
Warranty	3 years / 36,000 miles

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Safety

Our experts like the Sprinter models:

Adaptive Cruise Control: Keeps a set distance behind the car in front of you and brakes automatically when it slows down, adapting to traffic conditions.
Lane Keeping Assist: Monitors lane markings and sends visual and audible warnings if the driver drifts from the lane.
Load-Adaptive Stability Control: Factors in vehicle load and center of gravity and can brake individual wheels and reduce engine power to stabilize the van if wheelspin is detected.

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2020 Mercedes-Benz Sprinter Review

Price & Payment

2020 Mercedes-Benz Sprinter Review

What's new

Reliability Ratings by RepairPal

Cost

Frequency

Severity

Mercedes-Benz Sprinter Owner Reviews

Most Helpful Owner Reviews

Trending topics

Stay away from Mercedes!

February 2021 update.

1st van, I'm really liking it! 18-26 mpg, business

Miserable to drive

2020 Sprinter Highlights

Safety

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