Customer Reviews of Mercedes-Benz Of Reno
Review type:
Great experience buying
Bought Used Car - Good Experience
by Highlander on 06/16/2023Bought a used car recently. It was in great condition. Those helping were very knowledgeable and friendly. It was a long, but pleasant experience. I did not have all the information I needed on hand, and the staff was very accommodating.… Chance was great to work with, his boss should give him a raise. The showroom was very nice and clean. Lots of snacks and fancy coffees In the waiting/lounge room. Got the keys same day for car and drove home.Hello, it is great to read such wonderful comments about your recent experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
1 year service
by William on 06/08/2023Appointment was right in time for service and car was completed as promised.Hi William, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
G63
by Intervention on 06/04/2023Dave Rowe provided professional and timely guidance through the process of building, ordering, and taking delivery of my G63. It's not an easy thing to purchase a $200K vehicle, working with Dave not only produced the desired results but… was smooth and efficient. Will certainly use him for future purchases.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Owner
by Tucker111 on 05/30/2023Good service. Sean was helpful and polite.Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Nice customer rep
by Charlotte on 05/26/2023Phil is very nice and friendly. I can feel he is enjoying what he is doing with great attitude towards the customers he serves.Hi Charlotte, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Worst service ever
by Nvkasey on 05/09/2023Took my car into be serviced and to have the sunroof roller fix (stop opening). Kept telling me the part was ordered and needed to keep my car. After 9 days I insisted on my car. Told me repeatedly the part was coming. No further… communication from service. I called 3 weeks later. Told me the part was in and made an appt. They had my car again for 8 days. I was lied to repeatedly. Apparently they forget that my car is connected to my app which lets me know when they start my car or unlock it. So frustrating.Hi, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Reno take our reviews very seriously. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (775) 260-4602 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Sprinter service
by Verywindy1 on 05/09/2023The service advisor who specializes in Sprinters was great, but he wasn’t there when I checked in. Unfortunately, the advisor who was there did not hear what I asked them to check, despite repeating my requests three times because he… documented them wrong. $2300 later, the service was complete, but my only one of my other three requests was addressed.Hi, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Reno take our reviews very seriously. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (775) 260-4602 -- we hope to hear from you soon.
Service Department Has Gone Downhill
by LostCustomer on 05/05/2023Cars all over the place - not able to keep up? Got a bad service advisor. I made an appointment that was rescheduled by the service advisor, Marlon, the night before I was to bring my car in. I was emailed by the service department on the… day of the original appointment as to how my service was going or when was I going to show up with my car (the original appointment hadn't been deleted) and when I brought my car in the next week there was no appointment in the computer. I needed a minor service (70K miles) and I asked them to see if they could repair the latch on the sunglasses compartment (it wouldn't close). Told them I didn't want to spend a lot on the sunglasses compartment. They cheerfully took my car and Uber'ed me to work (no loaners available) but didn't get to it that day. Couldn't reach Marlon in the afternoon to find out they hadn't gotten to it and had to find my own ride home from work. Worked from home the next morning until the car was ready but they denied me an Uber back to the dealership to pick up my car (I live 25 miles away). Looked at the bill they texted me and there was a $229 diagnostic charge to look at the sunglasses holder and confirm that the latch was broken and the whole upper console would need to be replaced ($500 for just the part). Marlon said that was what they charge for diagnostics. I don't think they had to hook the car up to the diagnostic computer to get repair codes for the sunglasses holder, so I tried to call the service manager, Derek. I couldn't get a call back from him for 2 days, so finally paid the bill so I could get my car back. When I picked it up saw Derek and he arranged the refund of the $229.Hi, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. Please reach out to us at (775) 260-4602 when you can so we can address this situation directly. Thank you and have a great day.
Helpful Service
by Jennifer on 04/30/2023Great helpful service. Got me a loaner car as I live an hour away. Quick overnight fix with part in stock which never happens!Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
$200 More then estimate. Staff is overwhelmed, no parking.
by TTAMG45 on 04/15/2023Had a recent service done. Charged me $200 more than the verbal estimate I received. Waited 4+ hrs! I really appreciate being charged $13 for a $2 key battery I was never asked to have replaced. They just did it on their own and then… charged me. But made it seem like they did it for free as a courtesy, nope. Charged 3 hr flat rate labor. The technician was done in 45 minutes, I understand how the flat rate system works but that's not even close. Either the technician cut corners or I was completely overcharged. Either way it's not OK to charge customers for almost 2 hours of labor that was never done. The service department has so much turnover. The dealership itself is a poor excuse for a Mercedes-Benz dealer, completely outdated and doesn't represent the product at all. Typical AutoNation dealershipHi, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (775) 260-4602. We hope to hear from you.
Service Appt. - New Battery
by Barbara A. on 04/13/2023William Goodpasture is my service agent and he is very pleasant, caring, thorough, knowledgable and responsive. I will request him every time!Hi Barbara, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Mercedes Benz Survey
by BOQ Merce on 04/03/2023I love this place, people are very nice especially the people at the service department. They are very attentive and does a good on my car.Hi Boq, thank you for your positive review. We're happy to have been of service to you. Thank you so much for being one of our valued guests and we look forward to your next visit!
2019 Mercedes Sprinter
by Sewing4512 on 03/31/2023We needed some warranty work on our 2019 Sprinter. Sean got us in and out very quickly with a multi-point inspection performed also.Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Reno. Don't hesitate to call us if you ever need anything. Be safe on the road!
2021 Mercedes
by Unavailable on 03/30/2023Daily information on service progress was appreciated. Overall experience was very good except for picking up vehicle. Apparently, someone was quite irritated they had to work on a Saturday.Hi, we appreciate your positive review about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Extremely happy
by dpha@live on 03/30/2023Great overall experience with service department and Marlén the service advisor was very professional and kept me well informed with the progress of my repairs, just wish it would have been shorter repair period, but the did provide me with… a loaner and it all got done and I am a happy camper nowHi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Reno! If you have any further questions, please give us a call. We're always happy to help!
scheduled service
by mercedes on 03/29/2023Very nice, professional, and quickThank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Would not recommend this shop
by Michelle W on 03/27/2023I’ve been buying vehicles and having them serviced here for over 20 years. All of the employees that actually cared about customer service are gone (Gerard, Joe Kwanny and Brandon). They are obviously a horrible place to work considering… the turnover. I would NOT recommend purchasing or servicing your vehicles here. It’s been going down hill since Auto Nation took over. I in fact purchased my last two Mercedes vehicles elsewhere. Had nothing to do with price, it had everything to do with the disfunction of this place!Hi Michelle, we are deeply disappointed by your experience at Mercedes-Benz of Reno. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (775) 260-4602 to discuss what we can do to help.
Anonymous
by Hogboy23 on 03/27/2023My experience with the service department was one of the worst I have ever experienced. They have a skeleton crew, poor customer communication, poor internal communication then $75 for misc fees? How much can a shop rag and a pair of… disposable gloves cost? BS! I love my Mercedes product but will not purchase another because of lack of service. Sorry!!Hi, we regret your experience with us here but are glad you brought this to our attention. If you'd like, please contact our General Manager at (775) 260-4602. We'd appreciate the chance to make your experience a positive one.
Empty promises
by Disappointed on 03/23/2023My car had 22,000 miles on it when I went to Oregon for Thanksgiving. The check engine light came on. It stayed in Oregon for a month to get a new engine. When I got it back home four weeks later, the battery light came on. I had to have it… towed an hour away to Reno but the tow truck couldn’t get up here because of the snow. I picked it up a week later had it three days. The battery light came back on towed back down to Reno. Now it was the alternator., Oh, the alternator will be on Friday. This was Wednesday. Oops, didn’t come in on Friday oh, it’ll be in on Monday. Oops, the service manager wasn’t working on Monday and nobody picked up his list. So much for expediting. Then Tuesday in the morning they said OK it’s already. Then a little while later. Oops no it isn’t. I asked them to clean the inside. Nope. Didn’t even do that. After having the car for a week. And on and on and on. They didn’t even clean it when it was in Oregon for a month.Hello, we regret your experience with us here, but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (775) 260-4602 -- we hope to hear from you soon.
Terrible service experience!
by Will Notgoback on 03/23/2023Taking my Sprinter to MBReno for service turned out to be the worst service department experience I've ever had at any dealership ever! They definitely didn't live up to MB name plate and tradition of quality customer care. This was my… first and last time I'll go there. I scheduled routine service and a couple recall items about 2 months in advance. After dropping off a day early, they didn't even begin on my vehicle for a week. So why schedule to drop off when they aren't able to work on it? Loaner car? Forget about it! They knocked out the recall items quickly so I thought things would go well after that. Nope! Before they completed the "routine 80k mile service", I was bounced between 4 service reps and ghosted for weeks. About 6 weeks after my initial drop off and numerous calls, emails, texts all the way up to call the General Manager- Steven Herrara (*sp) and another Manager named Derrick, I still had minimal response and the work was still not completed until the last couple of days. When I picked up my van they did reduce the original quote for my "troubles". But I honestly don't care about that because I'd rather pay for and have a good customer experience anyday over the frustration of dealing with MBReno staff and phone system ever again. On my drive home 2 hours away in Nevada, I discovered that two items I asked them to fix resulted in them actually breaking and making other things worse than before I took my vehicle in. l'll be going to another dealer to get repairs done to fix work that MBReno did (radiator housing, broken window & mirror controls, and cosmetic work on the door panel). This now causes me to have doubts in quality of all the other they performed. MB Reno displayed they do not have the staff to manage the volume of service related to Sprinters that they take in. From the top down, they also displayed a severe lack of customer care to live up to their promises. Sales guys were cool and one guy in service was cool too. I actually feel bad for them because I'm sure they are aware of the problems and they're just trying to make ends meet for their families. During the time MBReno had my vehicle for what should have been a two or three day service, I had to postpone travel plans, rent a car, and get the run around from their service department staff for weeks....definitely not acceptable, professional, or worth the headaches. Sales guys make customers, service guys keep customers. MBReno just lost one.Hello, thank you for taking the time to reach out about this. So that we can better assist you, please contact our to our corporate team regarding your concern. They can be reached at customer.relations@autonation.com or 954-769-3555.
J Shorsher
by J Shorsher on 03/21/2023Great, fastHi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Mercedes-Benz Sprinter
Mercedes-Benz GLB-Class
Mercedes-Benz GLE-Class
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello Nancy, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.
by Sandy Karon on 04/15/2025