Mercedes-Benz Of Reno
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Dealership Service Review
service Rating
Would not recommend this shop
Written byon 03/27/2023
I’ve been buying vehicles and having them serviced here for over 20 years. All of the employees that actually cared about customer service are gone (Gerard, Joe Kwanny and Brandon). They are obviously a horrible place to work considering the turnover. I would NOT recommend purchasing or servicing your vehicles here. It’s been going down hill since Auto Nation took over. I in fact purchased my last two Mercedes vehicles elsewhere. Had nothing to do with price, it had everything to do with the disfunction of this place!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Sarah Rudolph on 03/30/2023
Dealer Response
Hi Michelle, we are deeply disappointed by your experience at Mercedes-Benz of Reno. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (775) 260-4602 to discuss what we can do to help.
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