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Dealership Service Review
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Anonymous
Written byon 03/27/2023
My experience with the service department was one of the worst I have ever experienced. They have a skeleton crew, poor customer communication, poor internal communication then $75 for misc fees? How much can a shop rag and a pair of disposable gloves cost? BS! I love my Mercedes product but will not purchase another because of lack of service. Sorry!!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Sarah Rudolph on 03/30/2023
Dealer Response
Hi, we regret your experience with us here but are glad you brought this to our attention. If you'd like, please contact our General Manager at (775) 260-4602. We'd appreciate the chance to make your experience a positive one.
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