Customer Reviews of Mercedes-Benz Of Reno
Review type:
Great experience buying
Service for my CLA250
by SabrinaT530 on 03/21/2023I worked with Marlon as my service rep and he was absolutely AMAZING. Extremely friendly and kind. I didn’t feel like he was telling me what I needed to fix just to have me spend more money. He’s very honest & held my hand through the… entire process! He was very communicative on letting me know the process of where my car was at during the service. Had my car back to me the same day and that was amazing. He’s the ONLY service rep I want to use at Mercedes now !Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
B service sprinter van
by Tom Beebe on 03/20/2023Excellent experience. Sean got my sprinter service done very quickly. A pleasure.Hi Tom, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Cahaba Owner
by Cahaba Owner on 03/20/2023They are trying their best, but being short staff at times makes it very difficult on the personnel and customers. There is a new Service Manager which is a great change and new service writer which is a definite improvement.Hi Cahaba, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (775) 260-4602 to discuss what we can do to help.
Drivers Door electric locking mechanism
by customer on 03/13/2023Made appt two weeks in advance. Problem (inoperative electric locking mechanism) was described when appt was made. Delivered car on time. Service advisor promised call to let me know. No call until five days later when advisor said… part was in and they would finish the job that day. No more messages from service advisor. Went to dealership three days later (Saturday) to pick up car. Work not done. Service advisor not present. Advised with apologies to check back on Monday. Finally got car back three days later. Price requested was MUCH higher than quote from service advisor when he first called to get auth to work. Finally settled on the amount the service advisor had first quoted.Hi, we are deeply disappointed by your experience at Mercedes-Benz of Reno. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (775) 260-4602 -- we hope to hear from you soon.
Sprinter Service
by Sibruski on 03/06/2023Told me it would take 1-2 days for warranty repairs. Sat for over a week. I called 4 times and left a message asking for updates but never got a call back. Had to go there and collect my van - still un-serviced for a trip I had planned.Hi Sibruski, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Service seems virtually non existent here
by Newowner on 03/02/2023Xavier who made my appointment was amazing, kind, patient, and helpful. However the person who I checked my car in with was extremely condescending. The dealership will not return a call at all. I called all day yesterday to try to setup a… shuttle to come get me. I was told someone would call me back within less than 30 minutes and I called in ever hour and a half to two hours and nothing at all. Finally the girl suggested I speak with the gm, said she emailed him directly and sent me to his voicemail around 430pm, never heard a word from him either. I called again the second I woke up at 9 this morning and was given the same run around that noone was available. I told her I went through the same thing yesterday then she magically got ahold of someone who said they would call when the shuttle got back to the dealership. I told her I needed a call back asap as I cannot work without having a timeframe and it was extremely important I spoke with someone asap to get this figured out. She said she would tell him. It has now been almost an hour and a half and still no call from the dealership. I have never had this poor level of customer service from any company, especially shocking coming from a name like mercedes.Hello, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (775) 260-4602.
Never Again. Terrible Customer Service, Repair Failed
by Jeffrey on 02/17/2023With fewer than 6,000 miles, my Sprinter was towed to MB Reno. Service manager started with "maybe check it today", and did not put it on the rack for 10 more days. In the interim, three phone calls to ask if I'd be reimbursed for the… rental car were not returned, so I called the GM, Steve. He said he'd check if I'd be reimbursed and call back. You can tell where this is going, no call back. I finally get the car after 17 days (no sense of urgency for a brand new car), and in person Brandon finally tells me I won't be reimbursed for the rental. One phone call could have saved me $1,700, but they're too busy and don't seem to care. To cap it off, 500 miles later, the problem persists, so they got it wrong. I had it towed to another MB dealership where the service is much better - quick call backs, and genuine customer care. I will pay out of pocket to avoid Mercedes of Reno.Hi Jeffrey, thank you for taking the time to leave us feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
Vpofsales
by Don Overly on 02/15/2023Very through service experienceHi Don, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Auto purchase
by Jme Dee on 02/15/2023Amazing experience, no haggling necessary!Hi, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!
Understaffed
by TKW skier on 02/14/2023It’s impossible to reach service by phone. The call center is off site. You get voice mail with no reply. The service dept is TWO months out to get a car serviced.Hello, thank you for taking the time to leave us feedback. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (775) 260-4602 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Sandra Mikulecky
by SandraM on 02/09/2023I brought the car in for an oil change at 11:40 appointment. I waited for the repair at the dealership. At 3:20 I was told it was completed. But was told it would be completed much earlier. I was told there would be no charge for the… service. I appreciated that but was surprised since they did the work. I asked for a receipt of the service, but was told I did not need it. I said I would like it for my files, but told it was in your computer system. I would still like the paperwork. At this I question why I could not get a copy of the work done. This makes it difficult to answer the questions below.Hello, thank you for taking the time to leave us feedback. Feel free to stop by if you ever need any more help.
Bought 580s
by Whatever on 02/03/2023Smooth dealHello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Very helpful
by Taniamoon on 02/02/2023Took very good care of my car, thank you 🙏🏼Hi, we set high expectations for ourselves, so it’s gratifying to hear you had a great experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!
William best service tech in years
by SeanGray on 02/02/2023I had the pleasure to work with William. He took care of me from the moment I walked in the door. He stayed in contact with me throughout the service appt and made sure I understood exactly what needed to be done and why. Although my visit… was expensive… it was all necessary services and nothing more. My vehicle feels brand new again!! Thanks again William, you work hard!!!Hi, thank you for your kind review; we are happy to pass along your comments to William here at Mercedes-Benz of Reno! If you need more help, our team is available to talk -- safe travels!
Excellent service
by flash4kj on 02/02/2023Exceeded my expectations, timely and kind service!Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Service for recall and problem with transmission
by LDunn259 on 01/31/2023The service department thoroughly went over my car to find what wrong.Hi, we set high expectations for ourselves, so it’s gratifying to hear you had a great experience with us. Feel free to stop by if you ever need any more help.
Mercedes Benz of Reno
by billwfs on 01/31/2023Friendly and efficient dealershipHi, we are so happy to read such a great review about Mercedes-Benz of Reno! Drive safe, and we'll see you on the road.
Service
by Mike ay on 01/30/2023Bad service and incomplete.Hi, We are disappointed to learn of your experience here at Mercedes-Benz of Reno but will take this opportunity to improve. If you'd be willing to provide more feedback, please reach out to us at (775) 260-4602, so we can assist you further.
Amazing experience
by The Cooks on 01/26/2023We are so happy with our new car, John was exceptional. He made the buying process quick and easy and he even got us a lower interest rate!!! Our car was beautiful and clean when my husband picked it up. Everyone was so helpful!! Thank you… Cargurus and Mercedes-Benz of Reno Auto-Nation!!Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great service
by One Fast 43 on 01/26/2023My Mercedes was due for service and contacted Brandon at Mercedes Benz of Reno to schedule an appointment. He said they were booked up but if I brought it in and left it they might squeeze it in.. I told him that was fine. The following… day the service was complete! Wow! Thank you Brandon and Mercedes Benz of Reno!Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Recall check
by SL in Sparks on 01/24/2023Service was quick. Done when promised. Representative was friendly and professionalHi, thank you for your positive review. We're happy to have been of service to you. We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Reno
Mercedes-Benz Sprinter
Mercedes-Benz GLB-Class
Mercedes-Benz GLE-Class
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello Nancy, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.
by Sandy Karon on 04/15/2025