Mercedes-Benz Of Reno

Cars all over the place - not able to keep up? Got a bad service advisor. I made an appointment that was rescheduled by the service advisor, Marlon, the night before I was to bring my car in. I was emailed by the service department on the day of the original appointment as to how my service was going or when was I going to show up with my car (the original appointment hadn't been deleted) and when I brought my car in the next week there was no appointment in the computer. I needed a minor service (70K miles) and I asked them to see if they could repair the latch on the sunglasses compartment (it wouldn't close). Told them I didn't want to spend a lot on the sunglasses compartment. They cheerfully took my car and Uber'ed me to work (no loaners available) but didn't get to it that day. Couldn't reach Marlon in the afternoon to find out they hadn't gotten to it and had to find my own ride home from work. Worked from home the next morning until the car was ready but they denied me an Uber back to the dealership to pick up my car (I live 25 miles away). Looked at the bill they texted me and there was a $229 diagnostic charge to look at the sunglasses holder and confirm that the latch was broken and the whole upper console would need to be replaced ($500 for just the part). Marlon said that was what they charge for diagnostics. I don't think they had to hook the car up to the diagnostic computer to get repair codes for the sunglasses holder, so I tried to call the service manager, Derek. I couldn't get a call back from him for 2 days, so finally paid the bill so I could get my car back. When I picked it up saw Derek and he arranged the refund of the $229.