Mercedes-Benz Of Reno
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Dealership Service Review
service Rating
Sprinter service
Written byon 05/09/2023
The service advisor who specializes in Sprinters was great, but he wasn’t there when I checked in. Unfortunately, the advisor who was there did not hear what I asked them to check, despite repeating my requests three times because he documented them wrong. $2300 later, the service was complete, but my only one of my other three requests was addressed.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Ash Scott on 05/11/2023
Dealer Response
Hi, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Reno take our reviews very seriously. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (775) 260-4602 -- we hope to hear from you soon.
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