Mercedes-Benz Of Reno
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Dealership Service Review
service Rating
Incomplete Work
Written byon 06/20/2023
It is very unfortunate that you call and inform the service person of a recall that needs to be taken care of so you make a appointment and forward them the RECALL NOTICE that needs to be taken care of, only to waste your morning saying will have to order parts, and 2 weeks later you text them back and tell them what’s the status to find out that there’s no parts still available and you call another dealership California and they say we do have such part. And inform your Reno dealership and they say we’ll go ahead and have them fix it for you. What’ a great local customer service that does not VALUE you as a local customer.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Sandy Clearwater on 06/22/2023
Dealer Response
Hi David, we are deeply disappointed by your experience at Mercedes-Benz of Reno. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (775) 260-4602. We hope to hear from you.
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