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Customer Reviews of Mercedes-Benz Of Reno

4.4
Overall Rating
(8)
Recommend: Yes (7) No (1)
Write a review: Sales | Service
sales Rating

Tom Diefendorf is amazing, he;s the one to ask for

bySierraTahoeCaton 08/28/2017

We purchased a 2012 Mercedes-Benz Certified, which we found on the internet. When we arrived and saw all of the figures, they seemed to change. That is when we met Tom Diefendorf, as he patiently walked us through the purchase price as we saw on line, the amount of money they were giving us for our trade-in, and all of the fees associated with the purchase. We felt assured all was correct. The person who did the paperwork was very nice also. We had a question and asked for Tom, only to find out he was washing and vacuuming our car since the young man whose responsibility it was, went home. We appreciated everything Tom helped us with, especially making our car look so good. A week later, we received in the mail a thank you note as well as a Mercedes-Benz First Aid Kit, which Tom said he noticed was missing when he was cleaning our new car. Mercedes-Benz of Reno is lucky to have such a nice man whom we can always count on.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
29 Reviews
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service Rating

Repair

byCustomeron 10/30/2018

Everything was fine except that before the appointment I did not receive the promised phone call regarding the availability of the needed part. I had to call them 4 times. But once the vehicle was there, everything went very well.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great followup and great caring

byQueene86on 10/15/2018

I had a slow leaking tire and I took it in several times (without an appointment) for them to check it out. Finally we found out the leak was from the plug. They were gracious and looked at the tire each time and filled it up with air each time.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Service review

byscreen 1on 10/01/2018

As always I was greeted with courtesy, treated with respect and my vehicle taken care of professionally

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Tom Diefendorf is amazing, he;s the one to ask for

bySierraTahoeCaton 08/28/2017

We purchased a 2012 Mercedes-Benz Certified, which we found on the internet. When we arrived and saw all of the figures, they seemed to change. That is when we met Tom Diefendorf, as he patiently walked us through the purchase price as we saw on line, the amount of money they were giving us for our trade-in, and all of the fees associated with the purchase. We felt assured all was correct. The person who did the paperwork was very nice also. We had a question and asked for Tom, only to find out he was washing and vacuuming our car since the young man whose responsibility it was, went home. We appreciated everything Tom helped us with, especially making our car look so good. A week later, we received in the mail a thank you note as well as a Mercedes-Benz First Aid Kit, which Tom said he noticed was missing when he was cleaning our new car. Mercedes-Benz of Reno is lucky to have such a nice man whom we can always count on.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Scam

byrurbinasalgadoon 07/10/2017

We bought a used car hoping to get the support of a good dealer. The car has been on repairs 3 months out of the 6 I have had the car. Just a week after I got it, major issues that should be found and reported by their service department came out. Oil Leaking, water leaking, radiator, AC broken. Their service department never call back. I guess because we got a used car. GM never return calls. You may have better luck buying new cars there but if you buy a used car, do not invest your money on a place like this one.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

1 Comments

service Rating

E-Class Care

byNVfirechickon 05/08/2017

The service team at MB of Reno strive for excellence in customer care. Mission accomplished! :)

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

New car purchases

byDreemanon 03/28/2017

Great salesman, fast paced and very informative!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Outstanding Experience

byRedd_Wolffon 01/01/2017

I had a fantastic experience recently at the Mercedes Benz dealership of Reno. Turned in my "new" Toyota Venza and walked away with a 2017 GLA 250 which I absolutely love. Jeff Lampert was outstanding during the entire transaction along with Jim O'Brien (Finance). Dealership was clean and the experience was terrific. Thank you, MB of Reno!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Worst service experience

byCraigdc123on 10/29/2016

I had the worst service experience ever. The service department lies and is deceitful they were unable or unwilling to work on my car and lied about it telling me one story after the next about when it would be done they have my car for 5 weeks now. do not buy a Mercedes Benz from this dealer go some where else

  • Recommend this dealer? No
  • Did the dealer honor all commitments made? No

1 Comments

sales Rating

The Best Vehicle Purchase Experience 5 Starrs

byHappyCstmron 07/24/2016

We had a the best experience working with the dedicated people who make Mercedes Benz of Reno the right place to purchase your next vehicle. We can not say enough about how they worked together as a team to make sure we were completely satisfied with every detail our recent purchase. Thank you all for our "Best Ever" customer service vehicle purchase experience.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Easy experience - no hassle buy.

bystevenlarson 07/09/2016

I bought a slightly used Mercedes from Hoyt Scharff of MB of Reno. I feel I got a good value. Hoyt was easy to deal with and a professional. I would recommend the car buying experience here at MB of Reno.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great service!

byLisa002on 05/21/2016

Jerry Juskiw was great to work with and I got exactly the car I wanted and the price I wanted for my used Acura.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

excellent experience

byhappyguy9177on 03/20/2016

I am completely flabbergasted at the service and excellent experience I received at Mercedes Benz. "Ben of Benz" was great.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great buying experience

byCrzy4x4on 02/23/2016

I recently purchased a pre-owned vehicle from Hoyt at Mercedes Benz of Reno. What a smooth honest buying experience. I will definitely recommend Hoyt and Mercedes Benz of Reno to anyone looking for a car. Thank You.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Excellent sales team outstanding service!!

byMbeveridge0915on 02/23/2016

We bought a 2011 Ford Flex and we love it ! The sales and finance guys were great I have shaky credit and they made it happen, I will recommend Mercedes of Reno to all of my friends looking for a new ride.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Very Good Sales Experience

bymarin94619on 02/21/2016

I purchased a CPO Mercedes E Class Wagon from Mercedes Reno and I live in the Bary Area, CPO wagons are not all that common so finding the one you want with the correct accessories is a challenge and they had more or less exactly what I wanted. I tried to haggle but they really had a fair price and intimated that, with a little research I found it to be true and the wagons all sell eventually and usually quite fast so I don't blame for not bending on the price. I had a few hiccups traveling to get the car but they held it for me after I filled out the paperwork showing I was serious about purchasing and they were nice enough to pick me up at the airport when I arrived. Pressure is pretty low as a whole, the new conglomerate dealer experience is more customer oriented than buying a car has been in the past, there is some potential to deal but overall things are on the up and up with what they offer. I would buy a car from them again and Ken, the person who orchestrated the sale was a pleasure to deal with

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great Sales Experience

byGLaughtonon 02/09/2016

My salesman was Dave Rowe, but I met a number of managerial and financing staff, as well. Dave was very informative, courteous, easy to deal with during negotiation, not high pressure, and instructive when delivering the car. Everyone was very friendly and respectful. I was very impressed.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Relaxed Sales Atmosphere

byjsprinteron 01/14/2016

I enjoyed my experience ordering my Mercedes Sprinter in July, and receiving and purchasing it December. Rodger was straightforward through the whole process. He answered all my questions and kept me informed as the vehicle was being built and shipped.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Enjoyable expirence

byLesandSherrieon 01/10/2016

We have purchased many vehicles over the past 40 years and I would like to say that the purchase we made with Jim O'Brien at Mercedes Benz of Reno was the least stressful most enjoyable yet! No pressure, lots of choices and informative. I would highly recommend Jim and MBR for a satisfying buying experience.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Decent sales experience

byBenhen01on 12/28/2015

Good experience in general. A few issues such as having to fix car because I told them about an issue that was unknown while trying to sell it to me. Also made come in to sign more paper work they forgot to present to me. Also forgot to send dealer paperwork to home address in order to register my car. They could make the process smoother

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Nice sales process

byCgerhardton 12/20/2015

It not feel like the "typical" trade process. Great job by Ben and all the team at Reno Mercedes. Professional, fair pricing and quick process to find out we had a deal. Love my 2012 ML350BTC.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
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about our dealership

We make buying and selling your vehicle easy. The price you see is the price you pay. Every 1Price Pre-Owned Vehicle we sell is one, no-haggle price and it comes with a 5-day return policy*. Plus, we’ll buy your car and you don’t have to buy one from us. Now that’s easy.

*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.

what sets us apart
The Drive Pink campaign, continues to raise millions for cancer research and treatment. Every Pink Plate on the road helps put the fight against cancer on full display.
We offer a wide range of finance or lease programs with a menu that makes financing with us clear & simple.
Our pre-owned vehicles are priced just right. Every 1Price Pre-Owned Vehicle is backed by a 5-day or 250-mile (whichever comes first) Money-Back Guarantee and a CARFAX™ Vehicle History Report.
Our Quality Certified Pre-Owned Vehicles are one, no-haggle price and backed by a Limited Warranty. We even give them the once over in 125 different places, so all you need to do is drive. Now that’s vehicle coverage you can count on.
Get a free certified offer and turn your car into cash today. Your offer is guaranteed for 7 days or 500 miles at any of our locations. And we will buy your car even if you don’t buy a vehicle from us.
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