Mercedes-Benz Of Reno
Dealership Service Review
My car had 22,000 miles on it when I went to Oregon for Thanksgiving. The check engine light came on. It stayed in Oregon for a month to get a new engine. When I got it back home four weeks later, the battery light came on. I had to have it towed an hour away to Reno but the tow truck couldn’t get up here because of the snow. I picked it up a week later had it three days. The battery light came back on towed back down to Reno. Now it was the alternator., Oh, the alternator will be on Friday. This was Wednesday. Oops, didn’t come in on Friday oh, it’ll be in on Monday. Oops, the service manager wasn’t working on Monday and nobody picked up his list. So much for expediting. Then Tuesday in the morning they said OK it’s already. Then a little while later. Oops no it isn’t. I asked them to clean the inside. Nope. Didn’t even do that. After having the car for a week. And on and on and on. They didn’t even clean it when it was in Oregon for a month.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No