Mercedes-Benz Of Reno
Back to Service Reviews
Dealership Service Review
service Rating
Worst service ever
Written byon 05/09/2023
Took my car into be serviced and to have the sunroof roller fix (stop opening). Kept telling me the part was ordered and needed to keep my car. After 9 days I insisted on my car. Told me repeatedly the part was coming. No further communication from service. I called 3 weeks later. Told me the part was in and made an appt. They had my car again for 8 days. I was lied to repeatedly. Apparently they forget that my car is connected to my app which lets me know when they start my car or unlock it. So frustrating.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
Showing 1 comment
Sort by:
Barry Lewis on 05/12/2023
Dealer Response
Hi, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Reno take our reviews very seriously. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (775) 260-4602 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Report