Napletons Schaumburg Buick GMC
Today closed
Customer Reviews of Napletons Schaumburg Buick GMC
Review type:
Great experience
by Jrcas1990 on 03/21/2025
Vladimir is a honest salesman. Made the experience great. Manny and Ashley took care of me well. Best deals in the north suburbs.
Have feedback for this dealer?
3 reviews
Sort by:
Great experience
by Jrcas1990 on 03/21/2025Vladimir is a honest salesman. Made the experience great. Manny and Ashley took care of me well. Best deals in the north suburbs.Great experience with Sandy and Manny
by 6019260 on 10/25/2024Our experience with the team was great, Sandy and Manny were on top of everything. Ed jumped in to help with needed. Amazing experience. Alex- not so great but this team doesn't deserve less than 5 stars just because of a person trying… to include oil changes in your lease and telling you that no free oil changes were given.Must purchase next vehicle at Napleton’s of Schaumburg
by La Barre Fam on 10/24/2024Our visit was very quick and informative. We got what we came in for and a very informative salesperson, Edward . We will definitely be returning for our next vehicle.
The following reviews are more than two years old. They are not included in the overall rating.
19 reviews
Napleton Buick
by Peggy810 on 02/19/2023Everyone here is friendly and professional. I trust them completely with keeping my car in top shape. If any repairs are needed, they make sure to explain what is needed, what the cost will be clearly and even if there are options… available. Highly recommend them.Dishonest sales technique
by Manny on 07/31/2020Napleton's Schaumburg Buick GMC advertised used vehicle online at $20882 on edmunds.com and on the dealership's own website. After test driving, they (sales associate Maurice and the sales manager Tim) had added another $750… "re-conditioning" fee making the sticker price higher saying it was their practice to add it on to the advertised price prior to negotiation. This is not to be mistaken with the document and title fee, mind you, which would normally be added after the settled price. I walked out as I don't deal with dishonest un-ethical salesman. True bait and switch (in this case, raising the sticker price). If you can't be dealt with honestly and fairly, it makes you distrust their representations about the car you are buying. But in Maurice's word's, it's "the Napelton way" of doing business.FALSE ADVERTISING...DISHONEST SALES TACTICS
by infantry11b1 on 08/04/2016On 8/2/2016 I visited Napeltons Shaumburg GMC to look at a 2012 Chevrolet Silverado which the dealership had advertised on their website and Cars.com as a Chevrolet certified pre-owned vehicle for $23,988. I was met by salesman Byron… Stanford who showed me the vehicle and advised the truck was certified through Chevrolet and came with a 12 month/12,000 mile bumper to bumper warranty. Bryon confirmed the price of the truck to be $23,988. I then took the truck for a test drive with Byron for approximately 10 minutes. Just as we were pulling back into the dealership Byron stated, "Now I want to be up front with you, this vehicle costs $23,988 and it is an additional $1,495 for the certification." I informed Byron he had already stated the vehicle was certified with the price of $23,988 as did the Internet ad. Bryon could not explain why the price had changed so I demanded to speak to his manager, I spoke with his manager (don't remember the employees name) who attempted to tell me that the certification is always more money when buying a car. I have bought several certified cars over the past several years and am know that the certification cost is incorporated into the advertised price of the car. Even Chevrolet's pre-owned certification web page explains the CPO pricing and value is incorporated into the vehicle pricing. Was Napeltons GMC going to "certify" the vehicle only after I paid the additional cost. If the vehicle was advertised as Certified then one would assume it had already been Certified. I immediately left the building as it was clear the advertisement of the truck was false and misleading. I wasted 2 hours of my time traveling to and from this dealership. I would never recommend Napeltons GMC to anyone, they are not trustworthy and extremely dishonest.Wow
by alexandru1 on 07/09/2016I would put negative, but i have to put at least 1 star. Anyway their service dept is obnoxious, the guy in there kept giving me attitude for only me asking questions, he would not want to even check anything, told me i should fix it myself… once i knew so much, trust me i was as nice as a person can be, and didnt request anything. Now i scheduled a oil change on sat 12 30 cause it is a bit overdue and i need to drive far, guess what i go there and they cant take me cause they are busy wtf, now it sat afternoon i cant go anywhere else so i have to cancell all my plans. And even more gmc sent me review emails for me to fill up, i did put down everything, and noone even contacted me to ask why i am upset, i can understand the dealership being [non-permissible content removed] what abot gmc itself. Either way dont go there for your own good and even better dont get a gmc. I never write reviews but now it is too much.Great Experience!
by bzecchin on 08/11/2015Rob Goldberg is a very helpful and considerate person. He bends over backwards to help and goes above board. A good person. A keeper.GREAT EXPERIENCE
by vxu75 on 08/04/2015I wrote a review many years ago blasting Napleton’s GMC for their awful customer facing approach. I swore I would never come back. Brian Hess (sales management) responded back to that post apologizing and requesting another opportunity.… Well, I came back almost four years later to buy a car, and here is what happened: I called in, asked for Brian, and it seemed like Brian immediately knew who I was. I told him I was struggling finding the spec of vehicle I was interested in, and that I was back and giving Napleton’s that opportunity he asked for. He responded with enthusiasm and gratitude for the chance. His response was immediate: “I will do what has to be done to do to find the car and earn your business.” He was also clear that he would not turn me over to a salesperson until he found the car and then had the framework of a deal in place. Over the course of the next 8 business hours Brian did exactly what he said he would do. He invested the time and found the car. He offered a price that was exactly where it needed to be to get a deal done (after they threw in all season mats, the deal was actually better). They had to acquire the car in a dealer trade from another lot. I was concerned about the number of miles the car would have. I was kept informed the entire way. I got a call from Patrick, my assigned salesperson, from the dealer lot informing me of the mileage situation. He was also upfront about a slight blemish on the rear of the vehicle that he assured me would be taken care of by their body shop. A complicating factor that they helped ease was the fact that I was on vacation for a week after my initial conversation with Brian. I put a $1000 fully-refundable deposit down before I left in the event that they found the car. When they found the car, I called the dealership and spoke to the General Manager (Kyle) and offered to put up additional cash on a non-refundable basis just to ensure they didn’t sell the car to someone else. Their response was ‘absolutely not required’, and that the car was as good as mine. Considering there weren’t any other vehicles in the Chicago market that matched this spec, and considering they had no way of knowing whether or not I would follow through with the deal on my end, this gesture was very much appreciated. I have read all the other poor reviews. I wrote one of those poor reviews many years ago myself, and I almost didn't contact this dealership because of them. But the only thing I can say is that they more than took advantage of the second opportunity. Based on my July 2015 experience here, they have ironed out the issues in their sales approach. Brian and Patrick are a total professionals. I am glad I bought from Napleton’s.NO Customer Service
by terrym4 on 06/26/2015Purchased a used certified 2014 GMC Terrain on 5/12/2015 from Pete Molina. As I was getting ready to leave I asked for the second key and was told they did not have it. Pete told me he would contact the previous owner and ask him about it… and then get back to me. I waited a week and after not hearing anything from Pete called him on 5/19/15. He told me he did not hear back from previous owner. He said he would get me a new key at a reduced rate. I asked him how much it would be. He said he did not know but would find out and call me back. It has now been another week and he has not called me!! If he can't even call a customer back I doubt if he even tried to contact the previous owner. It appears all he cares about is selling a car and once the sale is made does not care about the customer. I will never buy another car from Pete Molina and probably not from any dealer who would employee someone who would treat their customers like that. I would like someone who cares about their customers at Napletons to call me!Complete [non-permissible content removed]!!!
by jackie79 on 12/01/2014I test drove a new Buick Encore one day, three days later the salesman Pete Molina called to see if I was still interested. I was so we set up an appointment two days later to purchase the suv. While on my way I wanted to check to see if… the car was still in stock, they kept me on hold for awhile then talked about how they had new inventory that they could go over with me, I stated I was on my way to purchase this specific make model and color than they said that manager had just walked passed and they would check with him…..then I knew something was weird since I had the stock number all they had to do was put that into the computer. I was already on my way so I decided to just figure everything out in person. When I sit down with Pete he tells me the car is not at the dealership, it has been loans out until the next day!!!! How is that a new car then and if you had an appointment in two day to sell a specific car why would the car then be loaned out??? He then states we’ll we had it in stock on the day I called you….well that’s great but how does that help when I’m at our appointment to purchase the suv? Then I asked how it can be a new car if its loans out and why were it never mentioned that this suv was a loaner car; he’s response….. well we’re short on loaner cars right now and we can say it’s a new car as long as it has never had the title changed yet and that he just walked in and he didn’t know it was loaned out. Now by the time I sat down with him it was already 30 minutes after the scheduled appointment so he either was lying or he was 30 minutes late for our appointment… very professional!!! I told him that a new suv that has been loaned out to people is no longer a brand new car and walked out. Now if he had told me when I first test drove the car that this car is on occasion loaned out then I would have been fine with that, I still would have been mad that they loaned the car out knowing I was coming in money in hand to purchase the car but after never telling me that and then he’s response to everything; I will never return and or purchase at that car dealership again!!!!!!Excellent dealer, would recommend to everyone.
by bpoe on 07/16/2010We had visited another GMC dealer and wasn't happy with past reviews posted therefore we visited Napleton GMC Schaumburg and was greeted by Kevin King. At the previous dealer, we had been looking @ GMC Terrain and therefore we were… interested in that vehicle. Kevin also showed us other GMC products which we then sparked interest in the Acadia. Test drove both Terrain & Acadia. Acadia ended to be our preference which we later purchased a 2010 demo w/6000+ miles. Kevin worked diligently to obtain a price we could accept & since it was the last sales day of the month, it also helped him out in obtaining a better commission %'age for the following month. All in all, we drove away that night in a new vehicle, quite to our surprise. Since we didn't expect to purchase a vehicle, we didn't have the funds immediately available, therefore temporary financing was arranged. Items that were promised @ time of sales were subsequently installed by the Service Dept to our satisfaction.love my Buick Enclave
by johnt044 on 04/12/2010I traded in my Lexus GX470 for a Buick and could not be happier! The guys at Napletons were very helpful in finding the color I wanted and everyone was great. My salesperson Aaron even brought a car to my house to show my wife. I would… definitely recommend Napletons Buick in schaumburg.WORST CUSTOMER SERVICE IN MY LIFE
by tsueshafer on 11/11/2009We drove from Decatur, IL to this dealership to by a 2005 Chevy Trailblazer because we had no luck in our area finding a vehicle in our price range. Agreed on a price before we left Decatur, Kevin King, the salesman was very nice and even… helped us get on the correct interstate back home. Brian, the finance manager had spoken to our loan officer and worked out the details of what information he needed after the sale. Then we signed papers with Steve, don't know what his actual title was but he was rather brisk and unpleasant. Got the vehicle home before we noticed it had a remote starter but we had not received the remote! Called Kevin to ask if they had the remotes and was told the prior owner would be contacted to find out. Never got a call back. Also found out the horn only works when it wants to and called to let them know about the problem. Never got a call back! Wrote out a personal check for the purchase price with the understanding they would fax the paper work to my lending institution and they would deposit the funds in the account to cash the check. They never sent the paperwork and my account was severely overdrawn. Called and left another message for them to call me and fix the problem they created. My financial institution even called and was not able to reach anyone. I got a call back the next day from Steve telling me how verbally abusive I was in my message and that they had done what was expected of them. Will never do business with these people again and when I told STEVE this he said good. Brian and Kevin were great, Steve was the most unprofessional thing I have met in my life! Obviously he was raised by wolves.Best car buying experience so far
by bt_esq on 10/22/2009Being a typical "guy" shopper - I do my research up front, know what I want and know what a fair price for the product is. I also want to be in and out of the store as quickly and painlessly as possible, because, let's face it, I have… better things to do with my time. Sue Depuy, the sales representative was friendly and helpful. I had spoken to her on the phone about a car I had seen on the dealerships website. She quoted me a price that was in the ballpark of what I thought the price should be and asked me to come in to discuss it further. After a test drive, we sat down and I explained that the price was close, but needed to bring the "out the door" cost down a little more before I would close the deal. I also said I wanted to be in and out as quickly as possible. Roughly four hours later, I was signing papers. The negotiations took three "I'll get back to you" trips to the manager, primarily because the initial offer on my trade-in was about $2k too low, but we finally got the price down to an acceptable number. The upside was that the finance department took a no hastle approach, initially offering me the best finance rate I had seen on the internet and then matching the best rate I had gotten directly from a bank. In any event, while the purchase transaction took longer than I would have liked, the end result was a more than fair price on a new car. The week after I brought the new car home, I noticed there was a small dent in the trunk and a scratch/chip on the inside lip of the driver's side door. I called Sue and she scheduled an appointment to have it fixed that week. The car was fixed the in a couple of hours, and after the car was returned, the dent was unnoticeable and the scratch was touched up sufficiently. About a week after that I noticed some rust marks on the inside track of the driver's side doorway. I scheduled another appointment with Sue and the car was in for two days while they took apart the door and removed some metal filings that had accumulated. The dealership provided a loaner at no cost (not sure if it makes a difference that I also had purchased the extended bumper to bumper warranty when I purchased the vehicle). While I would have rather not had any issues with the condition of the vehicle, the way the dealership handled the problems was both fast and professional, which is more than I can say about some of my past experiences with other dealerships.Break Rotor and Pads Replacement
by mahisri on 07/02/2009I received a very bad service and upon enquiry I came to know its a rip-off price as well. I dropped off the car arround 12:20pm and supposed to get an estimation in less than 2hrs. No call till I called them at 3:15pm. And spoke the… agent - she said the technician is working on it right now and will call me shortly. No call until 4:45pm - I called them again and she said that they are really busy and was about to call me. She gave me the price estimation "$895" for both front & rear including labor and lub-oil change and metioned the engineer is still checking on the engine noise problem. The job can be finished in 2~3 hours and delivered tonight. Though the price sounded very high-end - I was willing to pay a buck more because no-time to shop-around and for good service. So I asked her to get some discount and will call her after the meeting that I had to attend, and requested her to also provide the estimation for the engine noise. I called them at 5:35pm and she gave me a $40 discount - I thought its good one and gave a go. I hangup and forgot to ask about the engine noise. Then shortly after, my wife called and reminded me that we had to attend an event at Temple. I called the agent immediately at 5:42pm and requested to stop working and I will drop-off the car tonight after the event. She said its already opened and started installing front rotors. Woh! something sounded shady and they took more than 5 hours to inspect and estimate and ripped opened and started working in 7minutes. Sounds weird!!! I build up some distrust... We discussed various options to continue working later and agreed to pickup the car around 6:15pm. Frustrangly enough, when I reached to pickup the car, she demanded that I pay for the entire work even if to be installed later. That confirms it is a rip-off deal. And I spoke to her manager and the director - they said they looked at my records and said "I am not a loyal customer and I never paid a penny before." What a worst customer service... they don't care to keep good customers. I am a transfered customer from EdMurphy dealer so none of my previous records transfered. But the Napleton did some of the warranty work. Sure - they don't count the money they collected for warranty work. This experiance really spinned my head - Dealers are always a rip-off - why didn't I believe it before? I don't know - I guess I learned it the hard way. The actual cost of this service should not cost more than $375 - Since they did half job I paid them $480 and remaining rear rotor and pads - I got it for $185.Doesn't care about customers!!!!!!!!!!!!!
by bob_wobble on 06/26/2009I arrive at the service department at around 9:30 am, He asks if I had an appointment, I didn't, which was MY mistake. I tell the guy my envoy denali is making a weird grinding/rubing noise in the front passenger side wheel well. Ok, we… will diagnose the problem and call you in a few hours. 3:00 rolls around no phone call yet, I know they close at 6, so I decide to call. I give them my name and get told the mechanic is with a customer, and will call back in 2 minutes. An hour goes by, and no phone call. I call again, get put on hold for a while, I eventually get connected to the service department voicemail. I hang up and call again, get put on hold again for a considerable amount of time, and eventually get hung up on. I call again, get put on hold again. I eventually get connected to someone in the service department at about 5:00, just to be told "We never got around to diagnosing your vehicle and we are getting ready to leave, sorry." He says I can leave the car over the weekend (closed on sat and sun) or come back Monday. I tell the guy I'm picking up my car. I'm furious at this point, and decide to call the the sales department and ask for the dealership manager. I talk to the guy that claims to be the manager, tell him my great story, he says no problem, he will take care of it, that's not how they do business and will find out what the problem is. He even says that he will not ignore me and will make sure someone calls back. An hour and a half goes by, and you guessed it, nothing. So I decide to go over there and talk to him face to face. I get there and ask to speak to the "manager", I'm told he is busy, but your car is ready to be picked up. Has anything been fixed, no. While im asking questions the salesperson is getting my keys and calling someone to get my car, so now I'm basically being rushed out. I get my keys and get the sliding window shut in my face. Again I'm in complete disbelief. I decide to get in my car and leave before I end up doing something stupid. I admit to my mistake of not making an appointment, and I went into the situation knowing that my car wont get fixed that day, I just wanted to know what was wrong, so i can plan out transportation for next week. Even if they didn't diagnose, it shouldn't of been such a pain in the ass just to get an answer. Here is a statement from the about us section of the dealer website "Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry's best. "Best Experience Ever.. with one minor difficulty.
by gregwsil on 08/06/2008Went to this dealer after searching all of Schaumburg for the car that I wanted. Immediately after getting out of my car... Glen, the salesman, came out and started assisting us right away. He wrote down everything that I was looking for in… the car and gave me some suggestions. After taking two cars out for a test drive, I finally made my decision on the car that was sitting in the show room floor. After working the numbers, letting them know what i can afford, etc etc... They came up with a number that was right on the dot of what I was looking for. Not only that, they sold me the car at 2.9% APR, gave me a discount on some of the features I added. The process took less than an hour or so, and by the time I was finished signing the papers, the car was pulled up and ready to go. The only issue I had was that I asked for a full tank of gas when I got the car, when I got in, it was at half. Yeah, it sucked... but whats 20 bucks when you have a brand new car waiting to be filled and drove? I then brought my car back into the dealership on 8/5 because the features that I wanted needed to be installed on the car. The service area was prompt and to the point. They gave me a loaner car (which was the EXACT same car as mine, but in silver) so it gave me time to drive a similar car for a while. I was in and out in 15 minutes. I need to go back on 8/8 to pick up my car, and will review further to let you guys know of the service dock. In general, I had a wonderful time at the dealership. They didnt press me, or say "This is the last day i can give this to you..", or pull any quick moves out of their pockets. I had a great time here, wonderful service, wonderful experience. Ask for Glen.... He's the man.This dealer is the worst of the worst!!!!!!!!
by jstag17 on 07/28/2007Bought a used Chevy TrailBlazer on 7/27/07. Drove off the lot & 14 hours/20 miles later the check engine light came on. Dealer had no return policy (our fault for not checking) but the sales manager told us not to be irrational and I quote… "it's not like it left you stranded on the side of the road yet"...YET...we've had the car for less than a day. He also mentioned that we "owe" it to him to let him take a look at it....excuse me but I don't think we "owe" you anything. Needless to say, I would never do business with this dealer again & will discourage everyone I know from doing business with them as well.I dont know.. but when i read this review... it sounds to me like you are just one unruley customer. First off, you should have driven the car a little more than around the block. Second, you probably were yelling at them or something to that extent to get them to say "well its not like we left you stranded". If you live in schaumburg and only went 20 miles... you didnt get too far, and you can call for help. Thats another reason for On Star, bud. Your review says that the cons were "everything imaginable"... so you are telling me that there was not one good thing about this dealership? Not ONE?? What about the free water bottles, or the constant asking for a drink, or the immediate help. I mean really, you cant say anything good about this dealership? Put your bad feelings aside and review a dealership like it should be reviewed. balance out the positive and negatives. Sorry, but you are just bringing me down just reading this review.
Whoever out there disagreed with with Napleton's Schaumburg Pointiac in Schaumurg, Il obviously is afraid of loosing their job. The employees there havee put such a bad taste in my mouth I probably will not purchase any GM cars again. Let me share this one with you. I purchased in 2001 brand new a 2001 Grand Prix GTP. One the my 1st oil changes i made the appt. I got there on time, I spent the afternoon at the dealership. When I asked why I had to make the aptt. I was told it was just a window to come in. I also had to take into consideration that the mechanics go to lunch. What about taking into consideration the customers that are waiting? After that i joined "The In Circle Club" I paid $9.95 a month, which included a loaner car with appropriate notice, oil change not to exceed the number of times in a year (I faithfully have my changed every 3000 - 4000 mi). 10% of labor, which by the way i was never able to take advantage of becasue of so called "Routine Maint" isn't that convenient(for them)! Since 2001 dealer has received ALL of my service business. Week of 3-9-09 I call to make an appt., explaining I'm in the In Circle Club,I'll need a loaner.Should be no problem right? 20 min later & 2 phone calls because i'm left on hold to die i'm thinking i get the appt for 3/17/19,I confirmed with (i can't call her what she is)that I'm dropping my car off 3/16/09 & picking up a loaner & my service appt is 3/17.09.My husband & I go 3/16/09 to do this, I'm told the Credit Card I gave for the In Circle Club expired 2/09 which I thought was strand because they contacted when it expired before. Then i'm told the charge went up to $12.95/month, does NOT include a loaner for oil changes & oil changes are only every 5000 - 6000 miles. I asked why I was not notified of either my credit card expiring or the change in the plan, I was told they were notifying the customers when they come in to drop their car off. What kind of service is that? As you can imagine I have left several voice mails for the girl in charge of The In Circle Club, the Service Director, it is not 3/19/09 and you know what? NOBODY HAS RETURNED MY CALL!!!!!! Napleton Schaumburg Pontiac really is the WORST OF ANYTHING I have experiened in my 52 years. By the way, I called my credit card co. not only does my credit card not expire unit 2/10 Napleton Schaumburg Pontiac billed the acct for $12.95 on 3/2/09.Beware out there if you are in the "IN CIRCLE CLUB" you are getting screwed!
DO NOT WASTE YOUR TIME !
by 3bears1 on 01/30/2013updated 08/31/2025I there was negative stars they would get a -5. Jan, 2013 I had gone to the dealership because they had advertised a new 2012 acadia at 38k. I drove the car and started the paperwork (it was the coldest day of the year). We received a… quote based on the 38k advertised price and had gone home after three hours to make a decision. I called back on Friday (2 days later) and spoke the sales manager who assured that the price of the vehicle was still 38k and had not changed. He followed up asking me to come in and make the deal. I told him that I would be there on Monday and also asked them to prep the car so that we could make this a quick transaction. I arrived on Monday and inspected the new vehicle then sat down to complete the paperwork. The salesman comes back and tells me that he is going to reprint the paperwork that we had already started. I did not think anything of it as we already have a deal. The salesman returns with an adertised price of over 40K. I had seen this and told him that the price was 38k not 40k. The response was that the market went up over the weekend and now they need 40K. Other managers got involved and continued to tell me to be flexable. We had a deal and I even called the sales manager to confirm before I came back. I WILL NEVER GO THERE AGAIN! THIS PLACE IS JUST ABOUT THE WORST NEW CAR DEALERSHIP I HAVE SEEN. DO NOT EVER GO TO A NAPLETON DEALER ANYWHERE!RUN, Don't Walk, To Another Dealership
by thospaine on 09/05/2011updated 08/31/2025Went to this dealership because of the online pricing for the vehicle that I was interested in purchasing. We were approached by Amy, who lead us to her desk. There was an overturned coffee cup on the desk with what looked like hot… chocolate spilled on the desk that had been there so long, it had dried. She never attempted to clean up the spill nor wipe off the desk top the whole time we were there. It turned out the online "special" LEASE price only, which was NOT clearly identified online - that information is printed in the middle of a very long paragraph telling you all the reasons you should BUY a car from them. That said, we told Amy that the trade-in value would determine whether we would purchase a car there, as we already had an offer from Autotraders.com through another dealership, who had inspected the car. She had us sign a blank piece of paper that if the trade value was met, we'd agree to buy our car there!!!????? After waiting an hour, we were told the the trade-in price, which was acceptable. We then started discussing details of the sale. She left the desk several times (? - at least four times) during our discussion even though we knew which two vehicles we were interested in. Finally, when discussing the final numbers, including tax and title, all of a sudden the trade-in was $1,500.00 LESS than what was first quoted! Unacceptable! When we got up to leave,I asked for the keys to our car, and was told "Brian" had them, and to walk over to the bank of desks to get them. While walking, I was passed by a man, who berated me for being rude for not shaking his hand and that my trade was worth so little because it needed work! This was said very loudly in a crowded showroom. I had no idea who this person was, as I assumed my keys were where I was told they were. Personally, I feel changing the trade-in offer on a vehicle in the middle of negotiations and then loudly berating a potential customer in public is rude, and I would never return nor recommend this dealership to anyone. I purchased my vehicle from Marquardt GMC the very same day!
About our dealership
On behalf of Napleton's Schaumburg Buick-GMC, I would like to express our appreciation for the time you took to share your experience. It appears that an encounter you had with a member of our sales staff does not reflect our standards of customer service. Providing a positive experience is our top priority and we want to hear more about this event. If you would like to discuss your experience further or if you have any questions about your car, please do not hesitate to contact me directly. Sincerely, The Napleton's Schaumburg Buick-GMC Team
by Napletons Schaumburg Buick GM on 08/04/2020