Napletons Schaumburg Buick GMC

Being a typical "guy" shopper - I do my research up front, know what I want and know what a fair price for the product is. I also want to be in and out of the store as quickly and painlessly as possible, because, let's face it, I have better things to do with my time. Sue Depuy, the sales representative was friendly and helpful. I had spoken to her on the phone about a car I had seen on the dealerships website. She quoted me a price that was in the ballpark of what I thought the price should be and asked me to come in to discuss it further. After a test drive, we sat down and I explained that the price was close, but needed to bring the "out the door" cost down a little more before I would close the deal. I also said I wanted to be in and out as quickly as possible. Roughly four hours later, I was signing papers. The negotiations took three "I'll get back to you" trips to the manager, primarily because the initial offer on my trade-in was about $2k too low, but we finally got the price down to an acceptable number. The upside was that the finance department took a no hastle approach, initially offering me the best finance rate I had seen on the internet and then matching the best rate I had gotten directly from a bank. In any event, while the purchase transaction took longer than I would have liked, the end result was a more than fair price on a new car. The week after I brought the new car home, I noticed there was a small dent in the trunk and a scratch/chip on the inside lip of the driver's side door. I called Sue and she scheduled an appointment to have it fixed that week. The car was fixed the in a couple of hours, and after the car was returned, the dent was unnoticeable and the scratch was touched up sufficiently. About a week after that I noticed some rust marks on the inside track of the driver's side doorway. I scheduled another appointment with Sue and the car was in for two days while they took apart the door and removed some metal filings that had accumulated. The dealership provided a loaner at no cost (not sure if it makes a difference that I also had purchased the extended bumper to bumper warranty when I purchased the vehicle). While I would have rather not had any issues with the condition of the vehicle, the way the dealership handled the problems was both fast and professional, which is more than I can say about some of my past experiences with other dealerships.