Napletons Schaumburg Buick GMC

cgerace on 12/06/2010

Whoever out there disagreed with with Napleton's Schaumburg Pointiac in Schaumurg, Il obviously is afraid of loosing their job. The employees there havee put such a bad taste in my mouth I probably will not purchase any GM cars again. Let me share this one with you. I purchased in 2001 brand new a 2001 Grand Prix GTP. One the my 1st oil changes i made the appt. I got there on time, I spent the afternoon at the dealership. When I asked why I had to make the aptt. I was told it was just a window to come in. I also had to take into consideration that the mechanics go to lunch. What about taking into consideration the customers that are waiting? After that i joined "The In Circle Club" I paid $9.95 a month, which included a loaner car with appropriate notice, oil change not to exceed the number of times in a year (I faithfully have my changed every 3000 - 4000 mi). 10% of labor, which by the way i was never able to take advantage of becasue of so called "Routine Maint" isn't that convenient(for them)! Since 2001 dealer has received ALL of my service business. Week of 3-9-09 I call to make an appt., explaining I'm in the In Circle Club,I'll need a loaner.Should be no problem right? 20 min later & 2 phone calls because i'm left on hold to die i'm thinking i get the appt for 3/17/19,I confirmed with (i can't call her what she is)that I'm dropping my car off 3/16/09 & picking up a loaner & my service appt is 3/17.09.My husband & I go 3/16/09 to do this, I'm told the Credit Card I gave for the In Circle Club expired 2/09 which I thought was strand because they contacted when it expired before. Then i'm told the charge went up to $12.95/month, does NOT include a loaner for oil changes & oil changes are only every 5000 - 6000 miles. I asked why I was not notified of either my credit card expiring or the change in the plan, I was told they were notifying the customers when they come in to drop their car off. What kind of service is that? As you can imagine I have left several voice mails for the girl in charge of The In Circle Club, the Service Director, it is not 3/19/09 and you know what? NOBODY HAS RETURNED MY CALL!!!!!! Napleton Schaumburg Pontiac really is the WORST OF ANYTHING I have experiened in my 52 years. By the way, I called my credit card co. not only does my credit card not expire unit 2/10 Napleton Schaumburg Pontiac billed the acct for $12.95 on 3/2/09.Beware out there if you are in the "IN CIRCLE CLUB" you are getting screwed!

gregwsil on 12/06/2010

I dont know.. but when i read this review... it sounds to me like you are just one unruley customer. First off, you should have driven the car a little more than around the block. Second, you probably were yelling at them or something to that extent to get them to say "well its not like we left you stranded". If you live in schaumburg and only went 20 miles... you didnt get too far, and you can call for help. Thats another reason for On Star, bud. Your review says that the cons were "everything imaginable"... so you are telling me that there was not one good thing about this dealership? Not ONE?? What about the free water bottles, or the constant asking for a drink, or the immediate help. I mean really, you cant say anything good about this dealership? Put your bad feelings aside and review a dealership like it should be reviewed. balance out the positive and negatives. Sorry, but you are just bringing me down just reading this review.