Napletons Schaumburg Buick GMC
Dealership Sales Review
I there was negative stars they would get a -5. Jan, 2013 I had gone to the dealership because they had advertised a new 2012 acadia at 38k. I drove the car and started the paperwork (it was the coldest day of the year). We received a quote based on the 38k advertised price and had gone home after three hours to make a decision. I called back on Friday (2 days later) and spoke the sales manager who assured that the price of the vehicle was still 38k and had not changed. He followed up asking me to come in and make the deal. I told him that I would be there on Monday and also asked them to prep the car so that we could make this a quick transaction. I arrived on Monday and inspected the new vehicle then sat down to complete the paperwork. The salesman comes back and tells me that he is going to reprint the paperwork that we had already started. I did not think anything of it as we already have a deal. The salesman returns with an adertised price of over 40K. I had seen this and told him that the price was 38k not 40k. The response was that the market went up over the weekend and now they need 40K. Other managers got involved and continued to tell me to be flexable. We had a deal and I even called the sales manager to confirm before I came back. I WILL NEVER GO THERE AGAIN! THIS PLACE IS JUST ABOUT THE WORST NEW CAR DEALERSHIP I HAVE SEEN. DO NOT EVER GO TO A NAPLETON DEALER ANYWHERE!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No