Napletons Schaumburg Buick GMC

I received a very bad service and upon enquiry I came to know its a rip-off price as well. I dropped off the car arround 12:20pm and supposed to get an estimation in less than 2hrs. No call till I called them at 3:15pm. And spoke the agent - she said the technician is working on it right now and will call me shortly. No call until 4:45pm - I called them again and she said that they are really busy and was about to call me. She gave me the price estimation "$895" for both front & rear including labor and lub-oil change and metioned the engineer is still checking on the engine noise problem. The job can be finished in 2~3 hours and delivered tonight. Though the price sounded very high-end - I was willing to pay a buck more because no-time to shop-around and for good service. So I asked her to get some discount and will call her after the meeting that I had to attend, and requested her to also provide the estimation for the engine noise. I called them at 5:35pm and she gave me a $40 discount - I thought its good one and gave a go. I hangup and forgot to ask about the engine noise. Then shortly after, my wife called and reminded me that we had to attend an event at Temple. I called the agent immediately at 5:42pm and requested to stop working and I will drop-off the car tonight after the event. She said its already opened and started installing front rotors. Woh! something sounded shady and they took more than 5 hours to inspect and estimate and ripped opened and started working in 7minutes. Sounds weird!!! I build up some distrust... We discussed various options to continue working later and agreed to pickup the car around 6:15pm. Frustrangly enough, when I reached to pickup the car, she demanded that I pay for the entire work even if to be installed later. That confirms it is a rip-off deal. And I spoke to her manager and the director - they said they looked at my records and said "I am not a loyal customer and I never paid a penny before." What a worst customer service... they don't care to keep good customers. I am a transfered customer from EdMurphy dealer so none of my previous records transfered. But the Napleton did some of the warranty work. Sure - they don't count the money they collected for warranty work. This experiance really spinned my head - Dealers are always a rip-off - why didn't I believe it before? I don't know - I guess I learned it the hard way. The actual cost of this service should not cost more than $375 - Since they did half job I paid them $480 and remaining rear rotor and pads - I got it for $185.