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Napletons Schaumburg Buick GMC


100 W Golf Rd, Schaumburg, IL 60195 (map)
Today 9:00 AM - 8:00 PM
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Yes (3) No (0)
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Dealership Sales Review

1 out of 5 starssales Rating
Dishonest sales technique
Written by Manny on 07/31/2020

Napleton's Schaumburg Buick GMC advertised used vehicle online at $20882 on edmunds.com and on the dealership's own website. After test driving, they (sales associate Maurice and the sales manager Tim) had added another $750 "re-conditioning" fee making the sticker price higher saying it was their practice to add it on to the advertised price prior to negotiation. This is not to be mistaken with the document and title fee, mind you, which would normally be added after the settled price. I walked out as I don't deal with dishonest un-ethical salesman. True bait and switch (in this case, raising the sticker price). If you can't be dealt with honestly and fairly, it makes you distrust their representations about the car you are buying. But in Maurice's word's, it's "the Napelton way" of doing business.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

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Napletons Schaumburg Buick GM on 08/04/2020
Dealer Response
On behalf of Napleton's Schaumburg Buick-GMC, I would like to express our appreciation for the time you took to share your experience. It appears that an encounter you had with a member of our sales staff does not reflect our standards of customer service. Providing a positive experience is our top priority and we want to hear more about this event. If you would like to discuss your experience further or if you have any questions about your car, please do not hesitate to contact me directly. Sincerely, The Napleton's Schaumburg Buick-GMC Team
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