Napletons Schaumburg Buick GMC
Dealership Sales Review
On 8/2/2016 I visited Napeltons Shaumburg GMC to look at a 2012 Chevrolet Silverado which the dealership had advertised on their website and Cars.com as a Chevrolet certified pre-owned vehicle for $23,988. I was met by salesman Byron Stanford who showed me the vehicle and advised the truck was certified through Chevrolet and came with a 12 month/12,000 mile bumper to bumper warranty. Bryon confirmed the price of the truck to be $23,988. I then took the truck for a test drive with Byron for approximately 10 minutes. Just as we were pulling back into the dealership Byron stated, "Now I want to be up front with you, this vehicle costs $23,988 and it is an additional $1,495 for the certification." I informed Byron he had already stated the vehicle was certified with the price of $23,988 as did the Internet ad. Bryon could not explain why the price had changed so I demanded to speak to his manager, I spoke with his manager (don't remember the employees name) who attempted to tell me that the certification is always more money when buying a car. I have bought several certified cars over the past several years and am know that the certification cost is incorporated into the advertised price of the car. Even Chevrolet's pre-owned certification web page explains the CPO pricing and value is incorporated into the vehicle pricing. Was Napeltons GMC going to "certify" the vehicle only after I paid the additional cost. If the vehicle was advertised as Certified then one would assume it had already been Certified. I immediately left the building as it was clear the advertisement of the truck was false and misleading. I wasted 2 hours of my time traveling to and from this dealership. I would never recommend Napeltons GMC to anyone, they are not trustworthy and extremely dishonest.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No