Napletons Schaumburg Buick GMC

Went to this dealership because of the online pricing for the vehicle that I was interested in purchasing. We were approached by Amy, who lead us to her desk. There was an overturned coffee cup on the desk with what looked like hot chocolate spilled on the desk that had been there so long, it had dried. She never attempted to clean up the spill nor wipe off the desk top the whole time we were there. It turned out the online "special" LEASE price only, which was NOT clearly identified online - that information is printed in the middle of a very long paragraph telling you all the reasons you should BUY a car from them. That said, we told Amy that the trade-in value would determine whether we would purchase a car there, as we already had an offer from Autotraders.com through another dealership, who had inspected the car. She had us sign a blank piece of paper that if the trade value was met, we'd agree to buy our car there!!!????? After waiting an hour, we were told the the trade-in price, which was acceptable. We then started discussing details of the sale. She left the desk several times (? - at least four times) during our discussion even though we knew which two vehicles we were interested in. Finally, when discussing the final numbers, including tax and title, all of a sudden the trade-in was $1,500.00 LESS than what was first quoted! Unacceptable! When we got up to leave,I asked for the keys to our car, and was told "Brian" had them, and to walk over to the bank of desks to get them. While walking, I was passed by a man, who berated me for being rude for not shaking his hand and that my trade was worth so little because it needed work! This was said very loudly in a crowded showroom. I had no idea who this person was, as I assumed my keys were where I was told they were. Personally, I feel changing the trade-in offer on a vehicle in the middle of negotiations and then loudly berating a potential customer in public is rude, and I would never return nor recommend this dealership to anyone. I purchased my vehicle from Marquardt GMC the very same day!