Mercedes-Benz Of Reno
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Dealership Service Review
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Drivers Door electric locking mechanism
Written byon 03/13/2023
Made appt two weeks in advance. Problem (inoperative electric locking mechanism) was described when appt was made. Delivered car on time. Service advisor promised call to let me know. No call until five days later when advisor said part was in and they would finish the job that day. No more messages from service advisor. Went to dealership three days later (Saturday) to pick up car. Work not done. Service advisor not present. Advised with apologies to check back on Monday. Finally got car back three days later. Price requested was MUCH higher than quote from service advisor when he first called to get auth to work. Finally settled on the amount the service advisor had first quoted.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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Nancy Gorge on 03/16/2023
Dealer Response
Hi, we are deeply disappointed by your experience at Mercedes-Benz of Reno. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (775) 260-4602 -- we hope to hear from you soon.
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