Customer Reviews of Mercedes-Benz Of Reno
Review type:
Great experience buying
5 star
by bielser on 01/24/2023Totally professional service. Everything was easy. I waited in the lounge and read while the work was done.Hello Bielser, it is great to read such wonderful comments about your recent experience with us! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Very nice folks
by Randy on 01/18/2023They are the kind of dealer that you feel good about doing business with. Very knowledgeable about the vehicles they sell.Hi Randy, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Made an appointment and drove 1.5hrs to find I didn't have an appointment
by 1234567 on 01/13/2023Made an appointment and drove 1.5hrs to find I didn't have an appointment. Sucks...Hi, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (775) 260-4602. We hope to hear from you.
Periodic Servicing of My Smart for Two
by DawsonH on 01/12/2023Called and talked to a Service Writer about issues I was concerned about my Smart Car and made an appointment for the following week. After checking the car in, I was given a repair estimate, time to complete, and a courtesy shuttle ride… home. The next afternoon,the service writer called informing me the car was serviced, being washed, and that the cost was about 2/3ds of the estimate. The shuttle was dispatched to take me to dealerlership. The service writer went over the repairs that were done and discussed the diagnostic checks that were, also, done,Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Reno. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future! Drive safe, and we'll see you on the road.
Making a bad situation good.
by william on 01/03/2023Unfortunately, MBZ of Reno service department misplaced my snowtires. My service representative, Will Goodpasture, went "above and beyond" by providing me with new snowtires and arranging to have my car picked up, snowtires installed and my… car returned to me. A bad situation made good by excellent customer service.Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Reno Mercedes buying experience
by Hudson3 on 12/30/2022We have purchased three cars from The Reno Mercedes dealership and have always received excellent and professional assistance from the sales staff there. Any questions we have are always answered courteously and with detailed answers.… There is absolutely no pressure from the sales staff. We would recommend them without any hesitation.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We appreciate your recommendation of Mercedes-Benz of Reno and we hope to be of service again in the future.
Friendly, Competent, Quick
by JC Myers on 12/29/2022Check Engine light came on while traveling and was able to book an early bird appt online. Brandon, the assigned Service Advisor, was friendly and competent. Their lounge was comfortable and I was in/out of the dealership within 2 hours.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Sales Rep was great
by Ethan01 on 12/27/2022Sales Rep Joshua Winters was great and very accommodating, he made purchasing a car far easier than expected.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Service B
by Portola1 on 12/26/2022Pleased with the Service. Unhappy that it's so hard to get through to a Service Advisor and that voice mail messages are not returned. Very happy that a loaner vehicle was provided as the vehicle was kept overnight and we drive 100-miles… each way.Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Gian Maria Ravazzolo
by William on 12/23/2022Excellent and courteous, easy to work with.Hi William, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Great Deal
by Annie on 12/01/2022I saw the used car listed. They got right back to me. Went in the next day they were ready for me took it for a test drive. Bought the car no hassles cash out the door.Hello Annie, thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business, and we hope to see you here again down the road!
Go Elsewhere for Service
by Geoff on 11/05/2022Waited 3.5 weeks for an appointment. MB of Reno could not fix my car. They lacked the expertise I found at another shop that specializes in German autos. Also, the service writer was a poor communicator. Had to call for updates. Will never… go back.Hi, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Reno take our reviews very seriously. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (775) 260-4602 -- we hope to hear from you soon.
For Dave
by Patty on 09/07/2022They take great care of customers. Dave Rowe is the best.Hi Patty, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Feel free to stop by if you ever need any more help.
No pushy salesman
by David on 09/07/2022My salesman was awesome. If anyone was pressured, it was definitely the sales guy cause I wouldn’t leave him alone about the car I ended up buying. Better buying experience the Carmax.Hi David, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Feel free to stop by if you ever need any more help.
Service with a smile!
by Frank Capallupo on 08/04/2022I have bought two cars from this dealership as well as having them serviced. They have never let me down with their fair prices and excellent service. My service rep. is always willing to give the best service and always with a smile.Hello Frank, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Car Sold Had 1000 Miles and Undisclosed Paint Job from 3 sides
by SA on 07/08/2022I found through an online ad and purchased a certified used 2021 Mercedes with 1000 miles on it for a few thousand dollar below MSRP back in August 2021. At the time, I asked if there had been any damages to the car and the response I got… from the sales representative was that only the sunroof had been damaged and replaced. I received the car out of state and everything looked fine at first glance and I never imagined I would need to look further since I had purchased a certified used and almost new Mercedes from the dealer. After a few months I decided to get the car detailed and install clear protection film on the entire car. What became evident during the process is that the car had had extensive body paint as well as some repairs on both the rear fenders and roof. I contacted the person who sold me the vehicle and sent all the pictures indicating this was the case and he responded by stating that he was not aware of any repairs or paint and that he would have to get back to the service manager. Having waited a couple of weeks for a clear answer, I was informed that in fact the car had been repaired and painted outside the dealer at a certified Mercedes facility. I was shocked at that point however, I needed to have the car repaired professionally and this point and asked for the repairs to be refunded by them. They then mentioned that they had to wait for the body shops insurance claim process in order to reimburse me for the repair costs since my car was no longer in Reno. Almost two months into this and after weeks of following up through multiple emails with no responses, I escalated the matter with the Manager of the dealership and I also spent a few weeks following up until I put a deadline in which I requested there would be an official response. Almost 3 months into this, they finally made a decision to refund the cost of repair, which I thought was below the absolute minimum they could do given the fact that they hadn’t disclosed the extent of the repair the vehicle had even though I clearly asked and it was information they had and failed to mention.Hi, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Reno take our reviews very seriously. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (775) 260-4602 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Great service!
by Nicolette on 06/18/2022Thank you for the awesome service and help finding my beautiful new car!!!Hello Nicolette, it means so much to us that you chose our dealership! Thank you so much for being one of our valued guests and we look forward to your next visit!
Good communication and make sure their work ... works!
by Cooper Lees on 06/15/2022Went in for my 20k mile service on my Sprinter RV. Door was not sealing correctly and after the service the agent really dug in to make sure the issue was fixed! So much nicer now having a properly sealed door! No cold / hot air coming in… through the window controls and door handle! YAY!Hello Cooper, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
In a world of no call back and invisible customers that's not MB of Reno
by Dan Webb on 06/08/2022Ordering a car can be like a visit to a proctologist. Not at MB of Reno. I ordered an AMG E53 Coupe and with all the issues of logistics and chip shortages (not potatoes) The process was unquestionably smooth and Dave Rowe the salesman… extraordinaire was never flustered in spite of my incessant badgering and 500 word text messages. If I could give MB of Reno ten stars I would. I have bought cars from many states and none can compare. In most places professionalism is only an afterthought, not here and I am very grateful for it. Thank you!Hi Dan, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Annual service
by Yon soubiea on 05/20/2022My advisory Will was awesome very patient and helpful I was very impressedHello Yon, it means so much to us that you chose our dealership! Don't hesitate to call us if you ever need anything. Be safe on the road!
5 star Nick
by Mimi on 03/23/2022This was the first time that I have purchased car where I did not feel that I could have done better elsewhere. Nick Khamis is a 5 star salesman to work with and everyone else I had any interaction with were friendly and or helpful.Hi Mimi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Mercedes-Benz Sprinter
Mercedes-Benz GLB-Class
Mercedes-Benz GLE-Class
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello Nancy, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.
by Sandy Karon on 04/15/2025