Mercedes-Benz Of Reno

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Mercedes-Benz Of Reno
11500 S Virginia St, Reno, NV 89511 (map)
Today 9:00 AM - 8:00 PM
Sales Rating
(66)
Recommend:
Yes (18) No (0)
Service Rating
(88)
Recommend:
Yes (21) No (6)
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Dealership Service Review

service Rating
Sprinter Service
Written by Sibruski on 03/06/2023

Told me it would take 1-2 days for warranty repairs. Sat for over a week. I called 4 times and left a message asking for updates but never got a call back. Had to go there and collect my van - still un-serviced for a trip I had planned.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No
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Theo Sanders on 03/09/2023
Dealer Response
Hi Sibruski, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
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