Mercedes-Benz Of Reno
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Dealership Service Review
service Rating
Understaffed
Written byon 02/14/2023
It’s impossible to reach service by phone. The call center is off site. You get voice mail with no reply. The service dept is TWO months out to get a car serviced.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Neil Snied on 02/17/2023
Dealer Response
Hello, thank you for taking the time to leave us feedback. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (775) 260-4602 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
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