Customer Reviews of Jim Click Hyundai Automall
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18 service reviews
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No communication, dirtied the interior of my car, wasted my gas.
by Melissa N on 04/03/2025First off-- Jonny was very professional and communicated with me after numerous redirections from other people. This review is not about him since he helped me a great deal. I had my car towed here after a total engine failure because I… had the lifetime warranty on the engine. It was dropped off overnight so I expected someone to contact me the next morning about the car. I had to call at 4:30pm the next day to simply confirm that it made it there, since no one bothered to contact me! The rest of the experience was similar. They told me it would be a week to even diagnose what had happened to the engine-- meanwhile I had to find rides to and from everywhere for 7 days. No one calls me the entire week; I had to call THEM. They told me that since they confirmed the engine failed, they could finally put me in a courtesy vehicle...once their higher-ups finally get around to approving the paperwork. Another two days go by until I'm given the green light on picking up a car on 3/13. Yesterday, 4/3, my car is finally finished. I'm about to get inside when I notice the ENTIRE door and steering wheel is covered in black smudging, plus both the driver's and passenger's seat are scuffed up with blackness. Thanks so much for dirtying the interior of my car that I will now have to get shampooed out! Not only that, but when I dropped off my car it was nearly full; I had just filled up the day before breaking down. They returned it to me with 1/3 of a tank. I was expected to return their loner vehicle with the same amount of gas they gave it to me with, but they can't do the same? If I returned your loner vehicle with 1/2 a tank less of gas and filthy interior, you bet I would be fined. Unreal how their communication is mostly one-sided and they tried to shove me out the door into my dirty vehicle.The worst ever! They would not schedule an authorized update
by Lynn on 02/03/2025They refused to service our 2022 palisade. Awful! Go to another dealership to buy a Hyundai as you'll be stuck with awful service. I would not give them a 1 star rating because they don't offer a 0 star.Worst representative ever
by Sarah winters on 11/15/2024I called in to schedule my maintenance, normally this is an easy task. Not today, I got the”pleasure” of speaking with Maritza. I have never been so belittled in my life. She kept sighing on the phone, every time I would ask a question it… was like I was disturbing her day. I didn’t know appointments weren’t being scheduled until January. How am I supposed to know that she made it seem like I was the biggest idiot in the world. I love Jim Klick Hyundai I’ve never had an issue with Hyundai, They’ve always made me feel valued and welcomed this lady to the opposite today she made me feel like I did not matter I was not important enough for her to be kind because I was just doing an oil change. You guys should really evaluate your phone representatives. This made me not want to come back, I didn’t even end up making my oil change appointment because she was just so rude.Worst phone representative
by Sarah on 11/15/2024I’ve been going here for years, I’ve always loved the client care that I had received not today. I called in to make my regular oil change appointment and I had the pleasure of speaking with Maritza. Let me tell you this representative was… the most rude and belittling person I have ever talked to, She kept saying on the phone like I was disrupting her by calling in she made me feel like I was not important enough. I would ask her a question and she would just talk to me like I am Stupid. I’m sorry I didn’t know you were scheduling out in January already. Every time I would ask her a question I got the attitude I would get from my teenage daughter. Hyundai I love you guys, but this phone representative made me feel like I just was not important. I don’t matter and that’s why I’ve always come to you guys cause you made me feel like I was Very important to you. This phone call. I didn’t even set my oil change because the lady was so rude. Should really work on your customer service rep on the phone because She’s going To deter people from coming in.Doesn't even deserve one star. RUN.
by Sharon on 07/27/2024IF you can get someone on the phone you're luckier than most. We have tried for days. I see from other reviews that some unlucky soul did take his car in, they ghosted him immediately. I don't think JC's service department know a phone is… for answering. But seeing other peeps' experience I'm glad we dodged that bullet. Trust me. RUN. Some guy at a circle K can probably give you better service.OMG..this dealership & Service Department is absolutely the the worst.
by John Moran on 07/10/2024I am a 69 year old man, i am originally from the Detroit (Motor City) area, i have been buying, selling and working on cars for over 50 years, i started young. I bought a 2024 Sonata back in April of this year, I was told it was a better… vehicle than a Honda... In late May, my air conditioner was not working during a 4 hour drive home with my grand-daughters in the car. It is a very uncomfortable couple of hours when its over a 100 degrees. So when they assessed the problem they told me that a rock had hit the air conditioner compresser and put a whole in the unit. In all my years of owning cars, i have never heard of this. So either it is an engineering gaffe or it just has poor quality material. My experience with the Service Department at Jim Click Hyuyndai Auto mall is as follows; Unprofessional Poor Communication and response to my insurance company and myself. Inept They lied about never recieving authorization from the insurance compay and never bothered to call me about this. When i talked to my insurance agent he showed me the email that was sent to them the next business day after i took the car in It took over a month to replace an air conditioning part, and they did not order it for over two weeks. When i got the car back after over a month( i repeat myself b/c they dont want me use all Caps) the air conditioner was still not working optimally. When i called the Service Advisor "Johhny G" he sarcastically asked me it i had the AC turned to "low". When i was transferred to the Service Manager(Eric), he informed me that the AC worked fine when he test drove it. When i asked how it could have gone bad in one day, he told me "it could be anything". He told me to bring the car back... lol. This guy is a " very funny". To top it all off, the car was filthy with dust an eighth of thick when i got it back. They must have left it out in the parking lot, sitting in 105-112 degrees, couple of monsoons and dust storms during this time. I guess it would be too much for them to at least spray it down. So what does this say about this "dealership", and i use the term loosely. They just want you to buy the car, and if you are a problem, they will passive-agressively insult you and or make more problems for you. I talked to the General Manager (Ted) a couple of weeks ago, he was going to look into the problem then and get back to me.... never got back to me and when i called him today he was "out". Amazing huh?? I also called he Sales person who sold me the car, he also did not return my call. So tomorrow they are going to pick my car to work on it again.... stay tuned for the follow up. So given all this, i will never buy another car from a Jim Click dealership. I should have listened to my brother who has lived here for 40 years, he told me to not even get close to a Jim Click dealership, now i know. I know this will probably not happen, but If you would, please have Mr.Click call me, i would like to tell him personally what i think of this dealership and his very unprofessional staff,Too bad a 0 star rating isn't available
by Kate on 04/09/2024If you have any kind of standards or integrity, save yourself the time and money and absolutely avoid anything associated with Jim Click. They have a sub standard work and sales ethic and will cost you nothing but money and headaches. The… "maintenance for life" program that they butter you up on, they don't actually check or do half of the things they tell you they do. I have proof. And if you call Eric, the service manager, he will just tell you what he thinks you want to hear, such as, "we are taking this seriously and will use this in our training to better our service." Which, is completely untrue. Oh and if you ever talk to Jimmy, the sales manager, he will tell you that if you are smart and buy your own parts online, and do your own research, that those parts aren't "hyundai quality". Well yeah Jimmy, they're better quality. So, take what you will from this, but also look at the other reviews and do yourself a favor of completely avoiding Jim Click and anything having to do with his name.Terrible Service availability
by Mike C on 01/11/2024Not sure if it's a reflection of the dealerships service abilities (incompetence) or the Hyundai vehicles quality, or both. Tried to schedule a service for a code that came up during emissions. My local mechanic diagnostic indicated a… Technical Service Bulletin for the electronic computer module requires a reset/update by the dealer before vehicle can be properly diagnosed. Earliest availability is 3 months out. Either service at this location is poor and slow and/or Hyundai vehicles are trash. Service tech indicated they have a lot full of vehicles waiting service and could not get me in any earlier. The vehicle is a 2012 Elentra purchased used for reference. Car drives fine but cannot get emissions/tags prior to expiring until vehicle is services in 3 months. I will be out of a vehicle and service dept is of no help.wish there was a negative 1 star rating!
by A on 12/19/2023I purchased a brand new 17 sonata from you guys and it's been nothing but a lemon, back and forth in the service department. Now I am under a consumption test to see if my car is eating up oil! I was quoted $500-$510 for combustion flush… and the invoice came back at $635. Whatever happened to pure honesty with people?! And why is it okay for every single person I've ever delt with in the services center to be so rude and unprofessional to their customer?!Worst service ever
by Maria E on 10/31/2023Took my CX-5 in for Maintenance for Life and told "everything looked good" on Oct 11th. Car is now at Mazda dealership (today 10/31) on 22nd/Wilmot getting a cabin filter, engine filter and brake fluid replaced-this should have been taken… care of on the 11th. Makes me wonder if the Hyundai service staff even looked under the hood?Poor Service Department
by Onezubi on 04/13/2023Had my car towed in February 26th, 2023. After waiting 4 weeks for a diagnosis, Gene, my service rep, said the transmission needed to be rebuilt or replaced. He said it would be $6400.00 to replace it or $7200.00 to rebuild it. I told… him I prefer to have a new one. The first few weeks Gene kept me updated every 3 - 5 days, after that I would leave messages or text and sometimes wait a couple of days for a response. Gene told me that they were having a hard time finding a new one, but I was still willing to wait. On, approximately March 31, 2023 I stopped by, because Gene wasn't returning my call. I also spoke to the parts department and the guy I spoke with didn't have any info that they were looking for a transmission for my car. On April 3, 2023 Gene called and said they found a transmission, but it would be $6800.00. I agreed to the price, so they "ordered" it. On April 7, 2023 Gene called and told me the transmission was in and my car would be ready no later than Wednesday April 12, 2023. I called Gene on that Wednesday and he told me he would check on it. He called back approximately 4 hours later and told me that the transmission never came in. He said that they found it online, ordered it and then it just disappeared. I asked him, again how much to rebuild the the transmission. Gene told that the service manager agreed to split the $800.00 extra to rebuild it. My Math: $6400.00 + $400.00 = $6800.00. Their Math: $6800.00 (price of phantom transmission) + $400.00 = $7200.00. So, I chose to have the vehicle towed to a transmission shop, which I probably should have done at first. I still had to pay $304.00 diagnosis fee. Another issue I had was that every time I called the main number for the service department, nobody answered the phone. I will be sure to never go to this dealership again.Hard to review if you can't schedule a service!
by Unhappy on 11/29/2022No service advisors to answer a call. Left message with phone number per instructions... no return call in over a month! Tried to schedule a service online only to have to wait for 12 weeks for next available appointment. Needed to cancel… said appointment and online portal has no place to cancel an appointment. Tried to cancel with a service advisor who hung-up when I explained the situation and my overall experience! Things have been going south at this location for quite awhile. The situation needs to be rectified or close the location... you're hurting what little reputation remains!Don't Expect Service from Jim Click AutoMall
by Chris Keeney on 08/29/2022Horrific experience happening through Jim Click Hyundai AutoMall. I set up an appt. for regular oil change and maintenance on Friday, Sept. 2nd at 2:45 PM more than three weeks ago to be prepared for a long distance road trip starting… Saturday. I receive a text today saying that I am supposed to go to Green Valley. I purchased the car at AutoMall, have had all my service at AutoMall, therefore, it is the mistake of the person I set the appt. to have it in Green Valley, more than 50 miles away. I spoke with Service Manager🤬🤬 Jose Guerrero who told me that it's my mistake and my problem and there would be no help from AutoMall service. Not sure what else I can do but warn everyone out there, not to buy or expect good service from Jim Click Hyundai Automall. They do not honor their obligations or recognize an error on their part which will not cost me my time and money for a service they sell to you but do not support. Perhaps Jim Click should spend less on his overzealous advertising and more on service personnel to meet the needs of his current customers. O stars out of 5.Service Appointment Failure
by John Doe on 08/24/2022The vehicle service appointment process on the Jim Click website is terrible. I can't get a real person to talk to, and the system will not let me make an appointment.Great service
by Linda W on 06/07/2022After having my sunroof repaired it had a rattle. When I took it in to the service department I was greeted by Eric to check my vehicle in. He suggested a test drive to pinpoint the rattle for the service tech. Very quickly we stopped and… he found a part that had come loose. He fixed it and we continued on our test drive, the rattle had been resolved. I was happy that I did not have to leave my vehicle for the day, happy that it was a simple fix but mostly I was extremely happy to have encountered Eric! What a positive, upbeat person he is! I could tell that it was important to him that he provide the very best service to his customers. He literally changed how I felt all day..... He is young and energetic and such an asset to Jim Click Hyundai. Treat him well, train him, promote him, he is a keeper!!They don't care about fixing the problem
by James Matheson on 12/02/2021I went in because My HD radio was not working correctly. I recreated the malfunction in front of them. When I went from an HD station on FM to an Analog station on AM The HD lights would stay on. Also this radio does not go into stereo on… some local channels. They did not even address this issue. They said other cars do the same thing. They are wrong. The other HD equipped Hyundai I rented earlier this year Had no such Problems. If this is Normal than why does the malfunction come up only when the radio is Hot? And why does it only malfunction between 2 specific stations? This dealer is full of excuses and is not solving the problem. They only car if they can make money from Hyundai.I am Going Back again to Try again. Now my radio won't go into stereo mode on most local stations. The dealership tried to Get a Replacement Radio, but Hyundai would not approve it. That is not the dealership's fault. Hyundai Corporation said to turn off the HD feature if the radio is malfunctioning. To turn off something that is not working is not a Fixing it HYUNDAI !!! Now I am to prove the radio does not go into stereo mode with my modulator test equipment in front of the technician. Edmonds Please remove the previous post I made. This was not fair to the dealership that is at the mercy of Hyundai.
Feel like getting royally ripped off
by Profit any way possible on 10/22/2020My car was in an accident and taken to Jim Click for calibration of the camera system. Seems they needed to make money some way by charging me for a $260 battery. The car was inspected 3 days before the accident and had no issues. Assuming… the car has been here and therefore at the mercy of the heat does not make for a cash grab at the expense of someone who is already dealing with the aftermath of a bad Tucson driver. But if I want my car back I need to pay. But it will be the only time I ever will deal with this outfit.Hi "Profit any way possible", Your feedback means a lot to me, and I am dedicated to making sure our customers receive the best service possible. I would have called you directly but we have no record of you servicing a vehicle at our dealership under the name you used to leave your review. When you have a moment would you mind giving me a call or sending me an email to discuss your experience with us? Thanks in advance for your help, Eric Salazar, Service Manager, Jim Click Hyundai Auto Mall, esalazar@jimclick.com, 520-407-4860.
Dissatisfied customer
by shawnam92 on 12/16/2016about a month ago I visited the dealership to get a routine oil change and tire rotation. Before I went in my car drove fine. After I got my car back and drove on the freeway home the steering wheel was shaky. I wasn't able to make it back… to the auto mall until today. I asked if they could balance my tires but was quoted almost $50 to fix a problem my car didn't have before it was taken there. I think this is rediculous especially since I bought the car brand new from that dealership. If you rotate the tires on a car then why wouldn't you balance them? I took my car to discount tire and they rotated them for FREE. I have never been a customer at discount tire but they just won my business. And I will never purchase another vehicle from jim click Hyundai. Good job on losing my business. I am expecting a child and will be trading my two door car in for a four door soon. But guess where I won't be shopping for that new car? Merry Christmas...
About our dealership
Jim Click Hyundai Automall welcomes you to our online Edmunds dealership. We truly appreciate your visiting our site, and thank you for considering us for your next Service or Sales experience.
The Team at Jim Click Hyundai looks forward to assisting you, and our Factory Trained Staff of Hyundai Enthusiasts look forward to assisting you throughout your Service and Sales Experience. Our Easy to find location is in the heart of the Tucson Automall, just across the street from the Tucson Mall, at Oracle and Automall Drive.
We are located on the North Side of Automall Drive, providing you easy access, and a location that is 20 minutes from anywhere in Tucson!
The first thing you should know about Jim Click Hyundai is that we're dedicated to making you happy and keeping you satisfied. This is true from when we give you the keys to your new Mazda or used car to when you need a service performed to down the road when you might decide to make another purchase.
Amenities
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Hi John, I am sorry that you are having a hard time reaching us. Please feel free to call or email me directly and I would be happy to assist you. Thanks and I look forward to speaking with you! Best, Eric Salazar, Service Manager, Jim Click Hyundai Auto Mall, esalazar@jimclick.com, 520-407-4860.
by Eric Salazar on 08/25/2022