Jim Click Hyundai Automall

First off-- Jonny was very professional and communicated with me after numerous redirections from other people. This review is not about him since he helped me a great deal. I had my car towed here after a total engine failure because I had the lifetime warranty on the engine. It was dropped off overnight so I expected someone to contact me the next morning about the car. I had to call at 4:30pm the next day to simply confirm that it made it there, since no one bothered to contact me! The rest of the experience was similar. They told me it would be a week to even diagnose what had happened to the engine-- meanwhile I had to find rides to and from everywhere for 7 days. No one calls me the entire week; I had to call THEM. They told me that since they confirmed the engine failed, they could finally put me in a courtesy vehicle...once their higher-ups finally get around to approving the paperwork. Another two days go by until I'm given the green light on picking up a car on 3/13. Yesterday, 4/3, my car is finally finished. I'm about to get inside when I notice the ENTIRE door and steering wheel is covered in black smudging, plus both the driver's and passenger's seat are scuffed up with blackness. Thanks so much for dirtying the interior of my car that I will now have to get shampooed out! Not only that, but when I dropped off my car it was nearly full; I had just filled up the day before breaking down. They returned it to me with 1/3 of a tank. I was expected to return their loner vehicle with the same amount of gas they gave it to me with, but they can't do the same? If I returned your loner vehicle with 1/2 a tank less of gas and filthy interior, you bet I would be fined. Unreal how their communication is mostly one-sided and they tried to shove me out the door into my dirty vehicle.