Jim Click Hyundai Automall

I called in to schedule my maintenance, normally this is an easy task. Not today, I got the”pleasure” of speaking with Maritza. I have never been so belittled in my life. She kept sighing on the phone, every time I would ask a question it was like I was disturbing her day. I didn’t know appointments weren’t being scheduled until January. How am I supposed to know that she made it seem like I was the biggest idiot in the world. I love Jim Klick Hyundai I’ve never had an issue with Hyundai, They’ve always made me feel valued and welcomed this lady to the opposite today she made me feel like I did not matter I was not important enough for her to be kind because I was just doing an oil change. You guys should really evaluate your phone representatives. This made me not want to come back, I didn’t even end up making my oil change appointment because she was just so rude.