Lute Riley Honda
Today 08:30 AM - 08:00 PM
Customer Reviews of Lute Riley Honda
Review type:
Buyer
by Meval2025 on 05/28/2025
Noe was very profesional and kind since the first moment he showed the cars to us, he solved all the questions about the features of the new car,we will recommend to friends and family to look for him when they need are shopping for Honda… cars
244 reviews
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Excellent! Reach out to Paul P. for your next Honda!
by corgibeast on 09/30/2014Paul P. provided excellent service right from the start. He is very personable and highly educated about Honda's. One possible reason for the amount of knowledge he possesses is his 40+ years with Honda. If you are looking for professional… sales person then please reach out to Paul P. and his team at Lute Riley Honda. Thanks again Paul!Great place to buy a car
by mamloukf on 09/27/2014I recently purchased a vehicle from Lute Riley Honda and was greatly surprised and impressed with the service we received. Our salesman Ahmad was absolutely wonderful. He listened to everything we said we wanted and was able to give us… exactly that. He was extremely helpful and friendly. After purchasing the car we had a little problem and Ahmad sent us straight to the service center and he even met us there and stayed with us to make sure we were taken care of. We did not feel like we were being pressured or being cheated. And he got our car washed for us! Overall, I was greatly satisfied and will definitely come back to Lute Riley and see Ahmad for my next vehicle purchase.The best car buying experience ever!
by azjane on 09/20/2014I am a senior citizen who put off buy a car for years because of the hassel. I did some research and decided I would like to look at the Honda CRV EXL. I went to a few dealerships and decided on a whim to drop by Lute Riley Honda. It was… the best decision I ever made. Thant D. was attentive to my needs and made sure that he met every expectation and beyond. He was always respectful and really listened to what I was saying. The entire process was easy and fast. This was by far the best car shopping experience I ever had. I highly recommend Lute Riley Honda and Thant D. as a great sales consultantGreat experience
by JMPlourde on 07/02/2014I went into my car shopping experience this morning with a bad taste in my mouth due to the experience I had at another Honda dealership a few days ago. Everything changed! I cannot say enough good things about my experience at Lute Riley… Honda today. Shawn K. was amazing, professional, extremely caring, and respected the price range I wanted to stay in. Shawn and the other staff were so extremely helpful during the car buying process, which took MUCH of the stress out of the situation. I will continue to shop here in the future and I'm so grateful for the help I received today by Shawn and the staff at Lute Riley. Thank y'all so much!Lute Riley Honda Richardson, TX
by Rbala926 on 06/20/2014I can not say enough about my experience at Lute Riley Honda on Central Expressway and Campbell. My sales man was Shawn K. I was planning on buying a new car towards the end of the month and was only shopping around, but ended up buying a… car the next day. It was not all about the price of the car, but the service and care that Shawn Khan provided me. He was really upfront and honest about everything. I could tell that he was not just trying to sell me a car and get comission, but he geniunely wanted to help me. My family came with me the day I bought my car and loved the Honda Accord 2014 that I ended up buying. My family also was a huge fan of Shawn K. because of his honesty and customer service. I will recommend all my friends who are planning on buying a Honda to shop at Lute Riley Honda off of Central Expressway and Campbell and to have Shawn K. be their sales man! THANKS SHAWN!!!Ke C. Best Sales Experience Ever
by LeahHona08 on 06/13/2014I highly recommend this dealership. Ke C. was my used car sales representative. He listened to everything I said. He knew exactly what I wanted and made sure I got it. I bought a 2008 Honda Civic and this dealership reconditioned this car… to the point that, in my opinion, it looks like a brand new car. Even smells new. New tires, state inspection, dealer inspection, emissions inspection all have made me feel safe and secure even in a 6 year old car. Ke C. did not do any back and forth negotiation whatsoever, and did not make me feel pressured at all. I have bought 6 cars in my life and this is the first time I felt calm and comfortable signing all the paperwork and no nervousness about it. I wasn't pressured to buy GAP or a Warranty, although they went ahead and explained everything thoroughly. I will definitely come back to this dealership for my fiance's next car in the near future.Incompetent or malicious?
by amchamp99 on 11/11/2010Complaint sent to dealer, never got a call! 1) Salesman didn't know where the cars were located. We wasted time driving to 4 or 5 lots to find the 2010 cross tours. Shouldn't you know where your inventory is? 2) You never showed me… the numbers. All I kept getting was a handwritten note with a payment on it. I kept asking over and over to see the numbers. Since I had just negotiated almost the same deal at another honda dealer, I knew the numbers were off, and that I was due cash back from the trade. Finally, they said they made a mistake and had FORGOT the car had a red tag on it for $5000 less. Either you are completely incompetent or you were trying to rip me off. BUT you still wouldn't show me the numbers till I got into finance. I've never seen this scam before. 3) Trade in. I kept asking what I was getting for my trade, over and over. Finally they told me. Was that so hard? 4) Lease period. I kept asking to see the payment on a two year lease and never received it, you kept saying it was not available, though I know it was, I just did it at another dealer that day. p.s. I did not buy at the the other dealer, because all they had were 2011 models and I wanted to see if I could get a better deal on a 2010. 5) Time. In all I spent seven hours at the dealer. Really? 6) XM satellite. I never received any information about the XM satellite. I had to go on line to figure out all I have is a 90 day test period with them. 7) I received a notice from my insurance company that Honda requires auto insurance liability increased to 100/300/50. The increase in premium would be $55 per 6 months. This should have been told to me at closing.Great dealership that I would recommend to anyone!
by laurav on 09/09/2010I bought an Honda Insight from Lute Riley and am very happy with my purchase. The salesman, Mark Dupuy, was honest and up front about the cost of the vehicle. I was given the full cost of the vehicle off the lot over the phone, and when I… came in, the price was the same. No bait and switch. Just up front and honest pricing. I received an awesome financing rate, fair price, lots of useful information on the vehicle, and they even helped me setup the bluetooth phone capabilities before I drove away. Overall, they made my car purchase as pain-free as possible!Do not buy from this Dealership
by FBurgos on 08/13/2010I bought a used car from this dealership, and they are the poster children for [violative content deleted]. After I signed the contract, they tell me they only have one key for the car....if I wanted one, they would be glad to make one… ...for $185. The car did not have floor mats, they connected one stereo speaker so I would hear something, when I was not happy with the sound, I discovered they had installed a pair of $5 speakers, as the previous owner took his after market speakers out. If you want a quality used Honda, try Car Max or some other Honda Dealership, not [violative content deleted.Beware! Dishonest, Inconsistent, Lies!
by suehan on 11/20/2009I was doing initial internet shopping. I bought my old car from them 12 years ago and I thought they'd be at least decent with me. But this is the one and only dealer sending me inconsistent price quote. First, their sales lady quoted tax +… TTL = $1590. Then after I ask them to give me breakdown of TTL (because it seems high), their manager emailed me back with tax+TTL= $1925. $335 higher! When I asked them what's going on, they've been evasive, not straightforward, and then being rude by calling me and arguing with me over the phone. I told their manager that if they already started lying and cheating and being so inconsistent on internet quote with me, how can I trust them even if we reach the price point that I'll accept. Because I'll never know whether they'll do something else behind my back and screw me in the actual package I'm getting. I can't trust them! Case closed! Also, they'll try to sell a lot of add-ons to you even after I told them specifically that I want a base package. DON'T DEAL WITH THEM AND DON'T BUY ANYTHING FROM THEM!Beware of the internet quote
by fwcar on 08/02/2009Even Lute Riley Honda provides the lowest internet quote and add-on prices in the Dallas area, you none the less feel you got rip off by [violative content deleted] car sales people. Be very careful when you negotiate your purchase and… check every line of charges.This isn't the place you want to buy your next car
by el13 on 05/25/2009These people are just [violative content deleted]. They will give you a quote over the phone and then you will never get the price they quoted you. Internet sales team is a real joke. Also they load vehicles with bunch of overpriced, ugly… looking accessories which they also try to add to the price and which makes it 1500-2500 more than a sticker price. Wheel locks that Honda sells for $65 (when you can find aftermarket for $25) in Lute Riley will cost you $295. Same factor you can apply to everything else they sell. Never will step into this place again!!!ONLY GO HERE IF YOU WELCOME HARASSMENT
by defiance on 02/25/2009We went here to test drive a particular car (and we made it clear that we ONLY wanted to test drive, we were absolutely in no way in the market to buy THAT DAY) and the foreign sales person still made us go through the same stupid pushy… crap that they normally do. It's like ALL they are educated to do is go through their sales model, and when you throw them something else- a curve ball- instead of actually listening to you, they ignore you and keep pushing. But this is where it gets good- if you go there and explain to them you have no intention of buying at least for a few months, be prepared for DAILY phone calls asking you what they can do to wrap this up. It will come from different people too. After you explain to them that if they don't stop calling, you're not going to do business with them at all- and that YOU will call THEM if you have any questions, be ready for them to ignore what you just said and have the audacity to ask, "So what can we do to wrap this up?" And then when you explain AGAIN what you just explain and tell them not to call you again, be prepared for them to call the next day. I think the fault lies in the management and training program. It isn't the salesperson(s)' fault that they aren't taught how to deal with situations where people actually HAVE a brain and won't be pushed around. They need a better training program or better management soon or they're going to drive all their customers away to [another dealership].I would never shop here again. They're not true to their word.
No response to a request for quote
by digger14 on 08/18/2008I sent a request for quotation (RFQ) with a specification sheet to a salesman that I talked to on the phone at Lute Riley. The spec sheet was for a 08 Accord Coupe EX-L V6. I was looking for a price and delivery on the exact car I wanted.… No trade in. Cash buyer. I had done my homework on the car specifications and pricing. It was all laid out in the RFQ. Never received a response to my pricing request. Apparently, they were not interested in working with me on this deal.Rick Bell - EXCELLENT
by 1993civic on 07/31/2008I am from the "old" school way of thinking. Passed on from Generation to Generation - You never get a car serviced at a "DEALER"! Well I was surprised and have been blown away each time I've been back. I have 1993 Civic which my son will… get in a few months for High School, last year I realized it needed some work (Timing belt replaced, A/C worked on, etc). So I shopped around and around and decided I'd give it a try and actually go to a Honda Dealer (my first time)....Long story short they have taken good care of me and not tried to shove "needless" repairs down my throat, Rick Bell is the only reason I will continue to keep on coming back with "any" issues on my cars! I highly recommend Rick Bell as your Service Advisor...He is truly a professional at his craft.Overpriced, actual price and internet price doesn't match
by jimmy45 on 07/30/2008I went to Lute after got internet quotation for Honda Fit Sport and had the appointment with Jeff Kenerly but he couldn't met due to busy with other customer. So we got another salesman Carmelo Adorno. Because of no car available we need to… make another appointment. So I did. Guess what, when I arrived for my 2nd appointment, he couldn't meet me so I got another salesman (Stefan Age). This salesman is very good. After test drive I went to the office for the paperwork. Instead of the internet price, they gave me about $2000 more expensive than price quotation due to dealer package. The worst thing they gave me Honda Fit Base instead of Honda Fit Sport. It's almost $4000 more expensive than TMV price for Honda Fit Base price. They must be joking. First they don't honor their internet price then they tried to convince me to get another car with almost $4000 more expensive price.I was told by a manager that they don't have control over what price they advertise on the internet. Yeah, right!! THe price they quoted in person was several thousand dollars higher. There must be something illegal about this practice... like false advertising .
Very Pleasant
by lowmaint on 06/24/2008I just bought my CR-V from Lute Riley. I negotiate the price and agree on everything by e-mail before I walk into a dealer. I don't deal with dealers that don't give me a firm price and spell out all dealer add-ons by e-mail. I got… quotes from 3 dealers via [violative content deleted] and also got quotes from 2 other dealers. Dave Chiles, Internet Manager@Lute Riley, was the only one who gave me the firm price and spelled out everything by e-mail. Most other dealers said "Come in and I'll beat my competitor's price" "I'll give you the best deal if you come in", etc. I ain't wasting my time driving to dealers unless they promise to give me what I want. Dave was also the only one who initially contacted me by e-mail instead of phone, as I had requested--every other caller ignored my request and called me instead of e-mailing me first!!! So I went to Lute Riley just to do the paperwork today. Dave didn't try to sell me anything else or change the price. Their customer service manager didn't push when I said I didn't want any accessories. Their business manager didn't push when I declined to buy extended warranty. I walked away with exactly what I wanted at the price quoted by e-mail in about an hour. I would buy from Dave and this dealer again and highly recommend him to anyone who wants a Honda. [violative content deleted]Quick...You have 15 minutes to decide!
by cynical_buyer on 05/28/2008Got the usual round of emails (not true "quotes," but rather rapid-fire solicitiations with no prices), after going through Edmunds. Returned a call to Lute Riley and they said they would be doing a swap w/ another dealership and could get… the Accord with the trim package (without the dealer-added crap) I wanted. When I asked for his best price, he offered me $1000 OVER MSRP! I told him that was too much and said thanks. He called back 3 minutes later and offered to meet me somewhere between his "invoice" and his first offer. (I find it unbelieveable that given the availablity of actual dealer cost data online, he still thought I was an uninformed idiot.) I told him I needed to review my numbers to make an offer, and I could hear his boss in the background gruffly telling him to inform me that I needed to decide withing the next 15 minutes, otherwise it would not be available. (I guess he decides how many Honda actually produces.) I called back after 2 hours once I could prepare an educated offer. After he rejected my first offer, I asked him what he thought was a fair profit margin, and he stumbled around and kept trying to convince me that the invoice price was his actual cost, but wouldn't answer my question. When I pressed him for a fair percentage margin, he said "8-10%." I laughed. He realized the absurdity of his statement, and then said 4%. I told him my initial offer to him was actually just under 5%. He quickly lifted the price $250 more than my offer AND removed the window tinting. I guess they just get put out when the customer is not enough of a moron to pay $1600 for $180 worth of add-ons ON TOP of a 6% profit margin.Over promise, Under Deliver (old
by gsj2 on 04/12/2008I used the internet to search for a great car deal w/ no less than 7 dallas-ft. worth area dealers. All were curteous and professional EXCEPT Lute Riley. I was shocked, since typically Plano and Richardson dealers know their customer base… is savvy (it's an upper income, well-educated demographic). The miscommunication from internet to sales person, then sales MANAGER to sales person, was unprofessional. The manager called me up and apologized and over "great things" if I came in again. All I got was the ol' "waiting game" and paper pushing figures. I walked out. I felt badly for the sales person. I can only imagine that they stay in business because they have the top autos in the biz. Again, I was treated w/ peaceful respect at 6 other dealerships. This one was a real mess--management to blame, not the sales person.Beware of this dealer !!!
by devang21 on 01/31/2008Recently I bought a new oddesey and the experience was ok with this dealer to buy. But the nightmare started once I bought from here. I asked for the accessories like Cargo tray, window tint etc. alongwith vehicle. It took them 1 and half… month and atleast 10 calls to fix that up. They asked me to give 5 rating if customer calls within 3-4 days of purchase so that their Bonus go up. I did so as I didn't have prob just to help. After that, they really didn't care of the accessories fix. Also, The finance manager- Matt - needed 10 voice message to talk for the payment. Its just the worst experience so far as the customer service is concerned !!Honda Care!!!
by hinano on 01/11/2008I bought new car from this dealer. I have to say it's very stress during purchasing period. (But that I prepared.) After long negotiation, I agreed to buy and went to see financial staff. He made me pay extra for Honda Care, which I think… it's nice to have. Then he conclusively told me my new monthly payment so I asked for exact Honda care cost because I might pay in cash. He said 2000 something for 6 year service policy. Here it is,Honda Care is nationwide service that we can buy anytime with any dealer or directly online. And you will find out that online offer is only 560 for the same policy!! This is not end yet. I went back and confront him. He said for first car buyer, the APR I get is quite low so he had to add his margin here.I said 1700 is not a little margin!!! and showed him the web. He asked if I could buy Honda Care from him with his dealer cost eventually, which is 870, your audience! I dnt wanna argue anymore so I said yes. He quickly re-ran all the financial document and showed me that the Honda Care cost was changed. He kept say good bye so I left uncomfortably. After I reviewed the financial document at home I found that he added my car price around 2-300....Fool me twice!!!! I wont recommend to anyone close, of course. Or I can tell the others to keep an eye on every document they give you.
About our dealership
Thank you for your kind words! We are thrilled to hear that Noe provided you with exceptional service during your car shopping experience. We strive to provide our customers with professional and knowledgeable assistance. Thank you for choosing us and for recommending us to your friends and family. We appreciate your business and look forward to seeing you again in the future!
by Kennedy Seaton on 05/29/2025