Lute Riley Honda

Complaint sent to dealer, never got a call! 1) Salesman didn't know where the cars were located. We wasted time driving to 4 or 5 lots to find the 2010 cross tours. Shouldn't you know where your inventory is? 2) You never showed me the numbers. All I kept getting was a handwritten note with a payment on it. I kept asking over and over to see the numbers. Since I had just negotiated almost the same deal at another honda dealer, I knew the numbers were off, and that I was due cash back from the trade. Finally, they said they made a mistake and had FORGOT the car had a red tag on it for $5000 less. Either you are completely incompetent or you were trying to rip me off. BUT you still wouldn't show me the numbers till I got into finance. I've never seen this scam before. 3) Trade in. I kept asking what I was getting for my trade, over and over. Finally they told me. Was that so hard? 4) Lease period. I kept asking to see the payment on a two year lease and never received it, you kept saying it was not available, though I know it was, I just did it at another dealer that day. p.s. I did not buy at the the other dealer, because all they had were 2011 models and I wanted to see if I could get a better deal on a 2010. 5) Time. In all I spent seven hours at the dealer. Really? 6) XM satellite. I never received any information about the XM satellite. I had to go on line to figure out all I have is a 90 day test period with them. 7) I received a notice from my insurance company that Honda requires auto insurance liability increased to 100/300/50. The increase in premium would be $55 per 6 months. This should have been told to me at closing.