Customer Reviews of AutoNation Chrysler Dodge Jeep Ram Katy
Review type:
Wonderful service LaMeika
New Jeep Gladiator Owner
by kentasmith on 01/27/2021First and only visit was to AutoNation. Found what I wanted and within a few days I was driving the Jeep off the property. Excellent customer service and my bank found them easy to work with.We are pleased to hear you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help! Take care!
Purchase my 300S
by Joe Maxwell on 12/16/2020Adam Memi did a great job explaining the car. We did the deal after I visited the showroom and the Katy store did not have the car I wanted. He pulled a 300S from the other store and we did the deal over the phone / email. Convenient with… no oressureJoe, we are so happy that Adam was so helpful in getting you the vehicle you wanted. Thank you for the great review and have a wonderful day!
Disappointed on many levels
by Rubicon TX on 12/05/20201st sign of trouble was getting a call that the body work was complete. Arrived to find out that the only one plastic piece was replaced and the damaged bumper was not touched. When the vehicle was dropped off the body shop manager said… they would fully inspect the vehicle. This was clearly not performed. Picked up the vehicle and noticed the paper mat in drivers floor board was soaking wet and thought maybe it was caused by the technicians wet shoes. Found out this morning there was 2-in of water. Obviously they left the vehicle outside with the window down during last week when we had some of the worst rain we have experienced in a long time.Hello, we regret to hear that your recent experience was anything less than exceptional. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (281) 715-6920 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Oil change
by Juan Pablo on 11/30/2020Terrible service, rude and very unprofessional workers. Even though I had an appointment which I was early for, they didn’t start working on my car till 3 hours after I arrived. They promised me that it would take 1 hour to have the oil… change done. When the service adviser was asked about the long wait, he would just dismiss the issue and asked me if I wanted them to give me the car back.Juan, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (281) 715-6920 -- we hope to hear from you soon.
Mrs. Rivera
by Jesus Rivera on 11/29/2020Went in for an oil and filter change and all work completed on time. I did ask the service advisor not to rotate tires as I have a contract with Firestone and they still went ahead and rotated them(this was the only issue I encountered).Hello Jesus, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!
AutoNation Chrysler Jeep in Katy
by Houtexcc on 10/26/2020I tried Autonation Chrysler Dodge Jeep RAM Katy becuase they seemed to do a large volume of Jeeps. My very specific need (JL 2 Door Willys in Silver with a manual transmission) required a special factory order, but Derrick Woods did a… great job and took good care of me. The sales manger and other suport staff were polite and helpful. They offered better pricing than the other dealers I had talked with, even on a factory order, and gave me a good price on my trade-in. I highly recommed Derrick and this dealership. Now I "get" to wait for my special order!Houtexcc, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Tammy frenney
by Joshua tims on 10/19/2020She was wonderful! She had everything ready for me when I got there. She is the best sales person there.Joshua, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Chrysler Dodge Jeep RAM Katy! If you ever need help, just give us a call. Happy motoring!
Amazing technicians!!
by Customer on 08/24/2020The service department at this dealership are incredible. Very honest and kind!We are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Jeep GC Service
by Jeep Owner on 08/24/2020Really efficient and ready when statedWe are pleased to hear you had such a positive experience with us! Feel free to stop by if you ever need any more help.
Warranty work on Airbag
by Intel62 on 08/17/2020The experience was was great, the staff was professional, friendly and courteous.Lying Employees
by Thaddius D on 08/08/2020I caught the employees lying. I was told that my rear window was resealed and it was not they replaced the cabin air exhausters. i told them about the protective cover over my fuel and break lines underneath the truck. they just cut the zip… ties i put on there off and said it was fixed. not 15 minutes after picking up my truck i drove through some rain. to which i noticed the rear window leaking where i told them it was leaking from. and that the shield was dragging the ground. Nothing like being lied to by the big corrupt dealers.Hi Thaddius, we appreciate you taking the time to respond. The staff at AutoNation Chrysler Dodge Jeep Ram Katy take our reviews very seriously. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (281) 715-6920 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Do NOT buy wirhout diagnostic scan
by litsey on 06/21/2020Do NOT buy their used vehicles until you drive it to a shop for diagnostic scan. Screwed me for over $2,000 in repairs after the light came on witbin 50 miles of the dealershipLitsey, we are deeply disappointed by your experience at AutoNation Chrysler Dodge Jeep Ram Katy. We do try to keep prices competitive in the market, so we are sorry you felt they were too high. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (281) 715-6920 to discuss what we can do to help.
Battery
by chris on 06/11/2020I had my Jeep towed in for a dead battery (still under warranty) on a wednesday at 10:00am. i did not get my jeep back until saturday. On friday, i texted the service person at 4:00. i never heard a word about my jeep until i texted or… called them. i opted to pick up my jeep on saturday morning. i am sick of AutoNation. They did not return my lug nut keys the last time i was there. my question - how is it that a battery replacement, oil change and tire rotation take 2 1/2 days with no call back on the status of my jeepChris, we regret your experience with us here, but are glad you brought this to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (281) 715-6920. We hope to hear from you.
Jeep Gladiator Rubicon Review
by Daveed on 04/29/2020Went in to look at the new gladiator Rubicons. Adam and Kathy were super helpful, very kind, and patient with us. Definitely would recommend both of them to anyone looking for a new or used car.Thanks so much for the warm recommendation of the team here at AutoNation Chrysler Dodge Jeep Ram Katy, Daveed! We hope to see you again!
Daveed, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
BEWARE!!!! THERE ARE OTHER OPTIONS NEARBY.
by JTWBROOK on 03/18/2020BEWARE!!!! THERE ARE OTHER OPTIONS NEARBY. The intent in writing this review is to save any one considering business transactions with Autonation Dodge in Katy Texas from possible involvement with a similar situation. This is a 100% true… story! My 84 year old mother brought her 2019 Jeep Cherokee with 2300 miles into this dealership for warranty repair work. Shortly after dropping the vehicle off, she was contacted by the Service Department and informed that the vehicle had minor scratches and body damage on the passenger side. No visual inspection was conducted at the time that the vehicle was dropped off. AutoNation Katy Service representatives are 100% confident that their video surveillance system is state of the art and were able to trace the car throughout the property, they could not show any proof that the damage was on the vehicle upon its arrival. We are 100% confident that this damage was done at this dealership. After a week, my mother was contacted by service and told that the original service issues that she had reported was in fact the result of a collision and that the repairs would cost in excess of $3000.00. While she was confident that she had not run into anything, there pressed the issue and she was left no choice but to file an insurance claim. After two more weeks, we called to check on the status and were informed that the vehicle was not there and had never been there. We contacted the insurance agency to ask for their advice and they suggested taking it to the Service King across the street. When the vehicle arrived as Service King, they contacted us and stated that the issues that were reported to be the result of a collision were in fact a faulty wheel bearing and that they did not feel comfortable proceeding with an insurance claim as the dealer should have repaired under warranty. FCA customer service was contacted and instructed us to take the vehicle to another dealership. We choose Mac Haik Houston as it was nearby. Mac Haik received the vehicle, immediately confirmed that it was a faulty wheel bearing and the vehicle has been repaired but will be returned with the Body Damage that AutoNation created. We went to great lengths to resolve this in a fair and ethical manner. Unfortunately the FCA Customer Service Representative assigned to our account was less than helpful, condescending, and simply rude. The mechanical and electrical issues have been addressed under warranty, however, the body damage remains and FCA Customer Service is not willing to pursue this any further. The issue remains un-resolved and we will now be pursuing the fraudulent insurance claims with our insurance carrier as they have paid out 30 days of rental coverage, 2 tow truck expenses, and have processed a claim based on the false information provided by Autonation Katy. This is clearly a case of a service provider taking advantage of the elderly and a clear case of questionable ethics. This is portion of the final email that was sent to FCA Customer Service after their representative informed me that the case was closed and then hung up on me. BEWARE!!!!!!! THERE ARE OTEHR OPTIONS. ______________________________ SENT TO FCA REPRESENTATIVE – I do not appreciate your hanging up on me just now. The pattern of your not having the ability to get facts straight continues to amaze me. Your condescending and over arrogant attitude is shocking to me as your role in this matter is that of Customer Service. The fact that you have “Informed” me that you will be closing this case and have no continued interest in dealing with the body damage that occurred to this vehicle after it was dropped off with Autonation further amazes me. This dealership has committed a fraudulent act and have obviously taken advantage of a Senior Citizen in order to receive financial gain. The principle of this is utterly shocking. Your inability to see through this is atrocious!Hi, we regret your most recent visit with us was not up to the standards we strive for. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
Rear view camera broken by service technician
by Camera broken by technician on 03/06/2020I was having the rear light assembly replaced. The technician had to remove the after market camera in order to remove the assembly. In doing so, the camera was broken. When I got the vehicle back, they said there was just a blue screen.… I was told they would not be doing anything about it. I had to replace the camera they broke, out of pocket.Thank you very much for sharing these comments. If you are willing, please call our General Manager at (281) 715-6920 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
Thank you very much for sharing these comments. If you are willing, please call our General Manager at (281) 715-6920 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
2017 Jeep Wrangler Rubicon Recon
by North Texas Golfer on 01/31/2020I bought a used Jeep Rubicon Recon from AutoNation in Katy. Overall, the experience was very good. The dealership was nice, clean, and modern. I was treated well by everyone I was in contact with. I especially like the Sales Associate,… Derrik Randolph. He was very courteous and answered my questions well. I would select him in the top (2) automobile sellers I have dealt with and I am pretty advanced in age. I would rate his service as 5 star. I had a couple of disappointments after the sale. One was a couple of small missing parts that I, and Derrik, overlooked on inspection of the Jeep. Those have been shipped to me and that disappointment has been resolved. The second is the tires. All of the tires were nice and shiny and looked the same. The spare and the (2) front tires appear to be new. However, the (2) rear tires are not the same as the front tires and approximately 50 percent of the tread is gone. The tires on the rear are the same brand but not the same tire. Neither I, nor I assume, Derrik, noticed the difference at the time. I will admit to being at fault for not getting down and inspecting each tire individually. Since the tires were on the rear, I assume I looked at the front tires and assumed all were the same. As I stated, all were shiny and looked good at a glance. Had I noticed the difference at the time, I would have asked the dealer to match the rear tires with the front. However, the difference wasn't noticed for a couple of days. I haven't been back to the dealer due to my living in north Texas and the dealership being in south Texas which is quite a drive. I have not given a 5 star rating to this dealership due to the tire issue. I don't believe the tires should be different front to rear on the vehicle. However, I do give the Sales Associate, Derrik Randolph, a 5 Star rating and believe he is honest and dependable. I would recommend this dealership to a friend but with the clear understanding that they thoroughly go over each and every part of the vehicle.Hello, thank you for taking the time to let us know how we can improve your experience. Your satisfaction is important to us, so we sincerely appreciate the feedback. If you ever need anything else, please feel free to give us a call or stop by. Drive safe!
2020 Jeep Grand Cherokee
by Shelly Bell on 01/23/2020What a great experience I had this past weekend purchasing a new Grand Cherokee. Cameron Cavnar was my salesman, very nice to work with, knowledgeable, courteous. I highly recommend this dealership. They have good inventory and know their… product.Thanks so much for the warm recommendation of the team here at AutoNation Chrysler Dodge Jeep Ram Katy. If you ever need more help, just give us a call. Happy motoring!
They ruined my transmission by not adding fluid
by Worse car repair experience ev on 11/29/2019My car has been at this dearship for 5 months. As part of an accident they replaced the transmission cooler. They did not add fluid after the repair per the collision manager. I brought the vehicle back collision tried to tell me the… problem was brakes and rotors. My car is still there. Not my state inspection is expiring. I can’t drive to go elsewhere. They refused to waive $25 Toft the state inspection.Thank you for leaving this detailed feedback about your experience with our dealership. If you are willing, please call our General Manager at (877) 477-6431 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
Great Service
by Great Service on 09/26/2019updated 10/04/2019Great Service and my service advisor Kai was great.Hi there, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Great Service
by Great Service on 09/26/2019Great Service and my service advisor Kai was great.Hi there, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Drive safe, and we'll see you on the road!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi Melissa, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests, and we look forward to your next visit!
by Ivory Park on 04/30/2025