AutoNation Chrysler Dodge Jeep Ram Katy
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Dealership Service Review
service Rating
Disappointed on many levels
Written byon 12/05/2020
1st sign of trouble was getting a call that the body work was complete. Arrived to find out that the only one plastic piece was replaced and the damaged bumper was not touched. When the vehicle was dropped off the body shop manager said they would fully inspect the vehicle. This was clearly not performed. Picked up the vehicle and noticed the paper mat in drivers floor board was soaking wet and thought maybe it was caused by the technicians wet shoes. Found out this morning there was 2-in of water. Obviously they left the vehicle outside with the window down during last week when we had some of the worst rain we have experienced in a long time.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
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Shawn Huff on 01/22/2021
Dealer Response
Hello, we regret to hear that your recent experience was anything less than exceptional. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (281) 715-6920 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
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