AutoNation Chrysler Dodge Jeep Ram Katy
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Dealership Service Review
service Rating
Oil change
Written byon 11/30/2020
Terrible service, rude and very unprofessional workers. Even though I had an appointment which I was early for, they didn’t start working on my car till 3 hours after I arrived. They promised me that it would take 1 hour to have the oil change done. When the service adviser was asked about the long wait, he would just dismiss the issue and asked me if I wanted them to give me the car back.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Laura Pacific on 01/23/2021
Dealer Response
Juan, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (281) 715-6920 -- we hope to hear from you soon.
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