AutoNation Chrysler Dodge Jeep Ram Katy
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Lying Employees
Written byon 08/08/2020
I caught the employees lying. I was told that my rear window was resealed and it was not they replaced the cabin air exhausters. i told them about the protective cover over my fuel and break lines underneath the truck. they just cut the zip ties i put on there off and said it was fixed. not 15 minutes after picking up my truck i drove through some rain. to which i noticed the rear window leaking where i told them it was leaking from. and that the shield was dragging the ground. Nothing like being lied to by the big corrupt dealers.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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Sofia Peters on 08/12/2020
Dealer Response
Hi Thaddius, we appreciate you taking the time to respond. The staff at AutoNation Chrysler Dodge Jeep Ram Katy take our reviews very seriously. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (281) 715-6920 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
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