AutoNation Chrysler Dodge Jeep Ram Katy

I bought a used Jeep Rubicon Recon from AutoNation in Katy. Overall, the experience was very good. The dealership was nice, clean, and modern. I was treated well by everyone I was in contact with. I especially like the Sales Associate, Derrik Randolph. He was very courteous and answered my questions well. I would select him in the top (2) automobile sellers I have dealt with and I am pretty advanced in age. I would rate his service as 5 star. I had a couple of disappointments after the sale. One was a couple of small missing parts that I, and Derrik, overlooked on inspection of the Jeep. Those have been shipped to me and that disappointment has been resolved. The second is the tires. All of the tires were nice and shiny and looked the same. The spare and the (2) front tires appear to be new. However, the (2) rear tires are not the same as the front tires and approximately 50 percent of the tread is gone. The tires on the rear are the same brand but not the same tire. Neither I, nor I assume, Derrik, noticed the difference at the time. I will admit to being at fault for not getting down and inspecting each tire individually. Since the tires were on the rear, I assume I looked at the front tires and assumed all were the same. As I stated, all were shiny and looked good at a glance. Had I noticed the difference at the time, I would have asked the dealer to match the rear tires with the front. However, the difference wasn't noticed for a couple of days. I haven't been back to the dealer due to my living in north Texas and the dealership being in south Texas which is quite a drive. I have not given a 5 star rating to this dealership due to the tire issue. I don't believe the tires should be different front to rear on the vehicle. However, I do give the Sales Associate, Derrik Randolph, a 5 Star rating and believe he is honest and dependable. I would recommend this dealership to a friend but with the clear understanding that they thoroughly go over each and every part of the vehicle.