AutoNation Chrysler Dodge Jeep Ram Katy
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Dealership Service Review
service Rating
Battery
Written byon 06/11/2020
I had my Jeep towed in for a dead battery (still under warranty) on a wednesday at 10:00am. i did not get my jeep back until saturday. On friday, i texted the service person at 4:00. i never heard a word about my jeep until i texted or called them. i opted to pick up my jeep on saturday morning. i am sick of AutoNation. They did not return my lug nut keys the last time i was there. my question - how is it that a battery replacement, oil change and tire rotation take 2 1/2 days with no call back on the status of my jeep
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Sofia Peters on 06/16/2020
Dealer Response
Chris, we regret your experience with us here, but are glad you brought this to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (281) 715-6920. We hope to hear from you.
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