Customer Reviews of AutoNation Ford Gulf Freeway
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Lisa Jacot
by Lisa Jacot on 07/28/2024
one of the best group i had to work with. They made it fun at a bad time in my life, I had just lost my car
275 reviews
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Autonation Ford Gulf Freeway - end of June
by former_honda1 on 07/01/2014The salesman, Richard S., was very knowledgeable, friendly and efficient. Finance department was also very sharp.Great Dealership
by bob633 on 07/01/2014Had a very pleasant experience buying my 2014 Ford Expedition. Very friendly staff and very efficient in all stages of the sale. I will definitely do business with AutoNation Ford Gulf Freeway again!Fantastic Buying Experience
by prainey1 on 06/17/2014AutoNation / Gulf Freeway is hands down the best in the business. I drove 120 miles (one way) to purchase a new Expedition. Calvin and Jose worked hard to get me what I wanted and the finance guys put together a package that was very fair !Pre-owned sales staff are completely untrustworthy
by artoo_d2 on 11/27/2010I used the Zag Car Buying service to try and purchase a Certified Pre-Owned vehicle from this dealer. I spoke with the dealer, test drove the vehicle, then called to make the purchase. The dealer agreed to the deal over the phone. I… drove straight to the dealership with cash in hand and I was there within an hour and a half. Once I was there, they informed me that they sold the vehicle to someone willing to finance the vehicle through the dealership. They wouldn't even offer to find another vehicle with the same specs for the same deal (though at this point it would have taken some serious incentives to continue to deal with them). No apologies from the staff or the management despite the verbal confirmation from the internet sales manager over the phone less than two hours prior. I would not recommend making a purchase at this dealership.I will never do service with them again!!!
by wkd07 on 10/06/2010I saw a car that I was interested in which was recently added to the internet so it had no picture. i went to the dealership to check it out. i originally was told to speak to a member of management, but when I got there a salesman tried to… take my situation in his own hands. He was rude, sloppy and very unprofessional.He touched me way too much and tried to be personal. I told the manager I didn't want to deal with him and I preceded to buy this vehicle anyway (with the managers help), I test drove it and there were some minor problems. I had no worries because the dealership just got it in and these flaws would be caught by the mechanics in service i was told. I told them I will go through my credit union and will be back in 2days. When I returned the salesman brought me the papers to sign without explaining. Even when i asked questions about it he gave me some simple answer that still didn't make since and he was still using acronyms that i had no idea what they were.After all the paper work was handled with the finance team, i found out that someone in the used sales dept had pulled my credit already that day even though i did no financial service with them yet. I was mad because there was no reason for it especially after i had already got the loan with my credit union. When I left the car still had alignment problems and a clicking noise when i drove off, I called the manger right away and he told me to bring it back tomorrow. i brought it back the next day, I picked it up 1 day later and it still wasn't up to par. When I started to show less confidence in the buy they showed me a check list of what was supposed to be checked on the car, but the problems i was having weren't checked even though they were on the paper...little did they know i had someone else look at the car and only 1 thing had been fix by Champion Ford Services only because I pointed it out...oh did I mention the service rep tried to tell me he drove it to check it out but the vehicle had the same mileage as when i dropped it off ... so how was that possible. NEVER AGAINMy last time buying from this dealership.
by bwj1978 on 09/19/2010My family and I have purchased vehicles from this dealership before and after it was even Champion back in the 90's. From that time until last February the overall sales experience has been pretty good. We have purchased a 1999 Mustang,… 2000 F150, 2002 F150, and recently I purchased a 2010 F150 and my brother a 2010 Mustang. I will admit they worked hard at getting the deals done but the issues came after the purchase. I found a paint defect on my truck from the factory. I saw it on a 2010 Taurus the same day we pruchased and thought how awful that was. Never even saw it on mine. Well let me tell you I was pretty angry and hurt. This dealership does not even check their inventory for issues. So of course I call the guy back that I purchased from, as well as the guy that helped him. I spoke to the helper first and he was pretty good at listening what i had to say, however, the fleet sales mgr or whatever he is was rude and interupted me while I vented. To make a long story short, I never got reviews to send to Ford for how poorly I was treated after the purchased. They kept them from getting to us, me and my brother. Well now is my chance to show how the fleet mgr really is. I went all the way to Alan Mulally on this and you know what I got? The trickle down to other people. Finally met with some slick Houston area sales mgr. He could have cared less. I got an extended warranty to 75k miles(whoop de doo GM has 100k miles standard( and 3 free oil changes(oh Ford, you are so good to your loyal customers!). So I hope others read this and steer clear of this dealership. I love Ford's but their dealerships are pathetic, and is exactly the reason why I go to a Lincoln Mercury dealer for service.full experience
by vegasvictim on 10/11/2012updated 05/16/2025My rating is based on total experience. Sales person help and interest in me is 5 stars. Champion as a company is not so high. Understand that management here requires you to bargain even when you tell them up front that you want a fair… price. Im not against dealers making money, but I know the market and if it was not for the salesperson I would have walked. Im recommending the salesman if your in the market for a ford, not the dealership. Be prepared, know what you want and what you can pay.Great Dealership
by chazz0861 on 12/27/2013updated 05/16/2025I was looking to purchase a new truck and looked at Autonation Ford first. Jim M was very friendly and knowledgeable about the truck I was looking for, and the ease of getting approved for the loan was unbelievable. The truck is better than… I expected with power and gas mileage.Great experience!
by cajun599 on 03/15/2013updated 05/16/2025We dealt with Mario I. to purchase a 2013 Ford Fusion. Not a single complaint!! From the selection of the car, negotiations on price and finally the financing agreement on an interest rate, we were BEYOND satisfied!Fantastic Experience
by gainesw on 12/07/2012updated 05/16/2025We were from out of town(85 miles)and we were not sure how everything was going to transpire since everything was done on the phone and internet. When we arrived everything was just as we had discussed and the deal went without a hitch. The… internet manager was very friendly and helpful with all our questions and was very through showing us all the features on our Expedition. We will definately do business with Champion Ford Gulf Freeway in the futureGreat car buying experience!
by SunnyBlu on 06/06/2014updated 05/16/2025I got a quote online by email and the next day went in to make my purchase. I knew what I wanted and had already picked out the car online. We just had to make the right deal and AutoNation came through for me and made good on the quote. It… was the first time I left a car dealership feeling that it was an overall positive experience.Top Notch
by cmgalkowski on 07/02/2013updated 05/16/2025The best car buying experience Ive ever had. Very easy, no haggling, no bs. I worked with a guy named John W. Not only did he answer every question I had about the vehicle, he even spent a great deal of time showing us every single feature… and how to operate . Hes a good guy and knows his stuff. Ive been researching to buy this vehicle for about a year. I've read reviews, talked to dealers and compared prices. AutoNation Gulf is top and I flew in from Colorado to deal with these guys and would do it again. Even the finance guy was good. Thanks AutoNation Ford Gulf Houston Texas.Hello and thanks for these comments. Customer service is our top priority and we hope to see you again when you're in the market for another vehicle.
Excellent experience
by cas10 on 06/12/2013updated 05/16/2025I bought an Escape. The experience was efficient. Will G. explained the technology features so well I have yet to read the manuals.We're thrilled you had a positive experience at our dealership. We appreciate your business and hope to see you again in the future. See you in your Escape!
WOW!! Best Car Buying Experience
by kari86daisy on 06/13/2013updated 05/16/2025It was the last day of the month on May 31st, Friday, and the prior evening I was at Planet Ford trying to trade in my 2010 Ford Fusion for a 2013 Ford fusion to rid of my 18% interest rate that was eating me alive. Planet Ford was not only… a rip off on their pricing, they seemed as if they weren't even trying to make me a deal and they promised to work on it the following day and get back to me about it. NOPE never even called. So I had heard some good things and reviews on AutoNation so I inquired about a car I wanted and received a response from Zeke right away. I told him my situation up front with a credit issue, nothing down and my trade being upside down. No problem! Didn't scare AutoNation away! He got me all the paperwork I needed for pre approval and I went down there after work, there he was and the car I picked out. Zeke Cervantez was very professional and informative about the car and easy to talk to. When it came down to the deal and trade it there was some time spent going back and forth as with any good deal and they made it happen. Not only did I walk away with a car that night like I wanted, the Ford Fusion was an SE.... one grade up from an S that apparently Planet Ford couldn't do a deal with me on. The finance manager that I spoke with was fabulous and ended up getting me 3.9%!!!! the paperwork closing the deal with awesome and it was the best car buying experience I have ever had. I am referring everyone I know and I am proud to leave their little decal advertising that I bought my car from AutoNation! Did I mention Im loving my new car? Like a dream! Thanks!Thanks so much for these comments-- we appreciate your feedback and thank you for your recent visit. Customer service is our top priority so we're glad you are satisfied. We hope to see you again when you're in the market for another vehicle.
Best Car Dealership in Houston!
by mikefocus2014 on 01/02/2014updated 05/16/2025I was looking for a small car sedan and gas saver and after hearing NO and having bad experiences on other car dealerships, I finally found these great car dealership AutoNation Ford who gave me all the opportunities of owning a brand new… car. I am so happy of my car purchase at AutoNation Ford. All the personal were very professional, they help me with my purchase giving me a very comfortable buying experience. I want to thank all the personal at AutoNation Ford and I definitively recommend AutoNation Ford if you are looking to buy a great car. Thanks.Thank you for your positive review! We respect our customer's time and budget. We always strive to provide excellent service with a professional and caring staff here at our location. Thanks again for the feedback.
lovemyfusionw/sync
by maxhatter76 on 01/23/2014updated 05/16/2025What a great experience at AutoNation! After a lackluster stint with another dealership I went to AutoNation and instantly felt comfortable with my salesperson, 'Mac'. He allowed me to make my own decisions about what car was best for me… while being extremely informative, patient, and straightforward. Also, they have a vast inventory so one can really pinpoint which options are best for him/her.We are glad you chose our dealership! Thanks for the feedback and strong recommendation!
2014 Explorer
by Aaron4554 on 02/11/2014updated 05/16/2025Went out to Auto Nation Ford looking for my wife an Explorer. We had an appointment set with Calvin N. He was professional and nice and determined. I say determined because he wasn't pushy he just wanted to make us happy and leave with a… smile on our face and drive home in a new car. Everyone there was polite and helpful. Not once did I feel pressured into buying the vehicle.Aaron, we are glad to be a part of your pleasurable car buying experience. We always want our customers to feel the way you felt when leaving our location. Congratulations to your wife on her 2014 Ford Explorer, and thanks for the positive review!
Outstanding
by mizoch79 on 05/22/2014updated 05/16/2025Autonation and its staff are the reason why I am driving a 2014 Ford Fusion. Compared to other dealers, it isn't even close how much easier and friendly the atmosphere was. However the biggest reason for choosing to purchase my vehicle… there is my salesman Usaldo. Any and all possible measures to ensure my satisfaction were met and exceeded. I would gladly recommend any of my friends or relatives to go see him if they are in the market for a vehicle.Great service
by rhutch1 on 05/27/2013updated 05/16/2025This is the only dealer in Houston who took me for a proper test drive, and I've tried quite a lot: Audi, Infiniti, Honda, Volvo to name a few. Not just a quick round-the-block, but on good roads and poor, highway and suburban, etc. Decided… on a Mustang convertible and Calvin went to great lengths to find exactly the vehicle I wanted (in Louisiana), very promptly. Back-up service since has been exemplaryBest Choice Ever
by FordExplorer13 on 06/25/2013updated 05/16/2025Our whole experience was very pleasant. My husband and I don't have any complaints about our purchase this past Saturday of my new 2013 Explorer. We went to a dealership on Friday evening and the salesperson wasn't interested in selling us… a thing. He wasn't even very knowledgeable about the car. We were very disappointed and were hoping that this wasn't a sign of what was to come. Our salesman on Saturday was just the opposite. He was very friendly and was ready to help us however he could. I was honest with him from the beginning about not even being sure yet what I was going to buy. He treated us just the same despite the fact that there was a 50-50 chance he could be wasting his time. He was extremely knowledgeable about the cars I was interested in and didn't seem to mind my picky, indecisiveness. We also interacted with the finance department and the accessories department. Both were very nice to work with. We will definitely go back for our future Ford purchases.2013 Ford F-150
by texasrunner on 03/28/2013updated 05/16/2025Puchased a F150 from Will and Robert. What great people. Both were professional from the start and made car buying easy. If you want to be treated with respect i hightly recommend Robert H. or Will G.
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About our dealership
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
What sets us apart
Through DRV PNK, we continue to raise millions to support cancer research and treatment. Every AutoNation Pink Plate on the road helps put our fight against cancer on full display.
We offer a wide range of finance or lease programs with a menu that makes financing with us clear & simple.
We’ll buy your car and give you a check that you can deposit the same day. Get a certified offer for your vehicle, guaranteed for 7 days or 500 miles at any of our locations, even if you don’t buy a car from us.
We use an EPA-approved disinfectant to sanitize every vehicle we sell. Plus, we offer store-to-door-delivery for a safer shopping experience.
Our pre-owned vehicles are priced just right. Every 1Price Pre-Owned Vehicle is backed by a 5-day or 250-mile (whichever comes first) Money-Back Guarantee and a CARFAX™ Vehicle History Report.
Amenities
- Complimentary Coffee
- Complimentary WiFi
Hello Lisa, we appreciate you taking the time to leave us this feedback. Don't hesitate to call us if you ever need anything. Be safe on the road!
by Gabi Porter on 07/31/2024