AutoNation Ford Gulf Freeway
Dealership Sales Review
My family and I have purchased vehicles from this dealership before and after it was even Champion back in the 90's. From that time until last February the overall sales experience has been pretty good. We have purchased a 1999 Mustang, 2000 F150, 2002 F150, and recently I purchased a 2010 F150 and my brother a 2010 Mustang. I will admit they worked hard at getting the deals done but the issues came after the purchase. I found a paint defect on my truck from the factory. I saw it on a 2010 Taurus the same day we pruchased and thought how awful that was. Never even saw it on mine. Well let me tell you I was pretty angry and hurt. This dealership does not even check their inventory for issues. So of course I call the guy back that I purchased from, as well as the guy that helped him. I spoke to the helper first and he was pretty good at listening what i had to say, however, the fleet sales mgr or whatever he is was rude and interupted me while I vented. To make a long story short, I never got reviews to send to Ford for how poorly I was treated after the purchased. They kept them from getting to us, me and my brother. Well now is my chance to show how the fleet mgr really is. I went all the way to Alan Mulally on this and you know what I got? The trickle down to other people. Finally met with some slick Houston area sales mgr. He could have cared less. I got an extended warranty to 75k miles(whoop de doo GM has 100k miles standard( and 3 free oil changes(oh Ford, you are so good to your loyal customers!). So I hope others read this and steer clear of this dealership. I love Ford's but their dealerships are pathetic, and is exactly the reason why I go to a Lincoln Mercury dealer for service.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes