Customer Reviews of AutoNation Ford Gulf Freeway
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Lisa Jacot
by Lisa Jacot on 07/28/2024
one of the best group i had to work with. They made it fun at a bad time in my life, I had just lost my car
275 reviews
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New car experience AutoNation Ford Houston
by Rich_B01 on 02/21/2014updated 05/17/2025Having been many years ago a new car salesman I was a little suspicious buying a new car. I started the day meeting Calvin N. at AutoNation and advised I was test driving only and was testing driving other competitors cars that day. He was… from the get go pleasant and a non pressured type of individual and stated if I needed anything call. End of the story I came back and drove home that evening with a new car thanks to his pleasant and upfront honesty seldom found in many sales positions today regardless of the sales profession. AutoNation has a fine representative in Calvin to reflect the atmosphere of non pressure car buying. So if you want down to earth, upfront honesty no pressure ask for Calvin N. you will not regret the experience.We are happy you enjoyed working with Calvin in the purchase of your new vehicle. We sincerely thank you for your business and hope to continue serving you for many years to come!
Dear djefferson., My name is Chris McCarty, the General Manager for the dealership. I would like to apologize for your recent experience you and your family had with one of our sales representative. I would also like to thank you for your feedback as we realize that there are times we fall short of our guests expectations and it is our commitment to learn from these short comings as we continue to strive for perfection. I am happy to hear that you did get the vehicle you wanted. I would like to take the opportunity to discuss your experience with you in greater detail if you would allow me to. Please feel free to contact me at (626) 580-6272 or chris.mccarty@longolexus.com. at your earliest convenience. Respectfully, Chris McCarty
Excellent Service
by audio48 on 05/10/2011updated 05/17/2025This is the 3rd Vehicle I have brought from the dealer, they were Charlie Thomas Ford and now they are Champions Ford, when I came inquire about buying I was Happy to see the salesman who assisted me with the first two automobiles Mr.J.C.… Robinson, Mr. Robinson like in the past allowed me to feel comfortable and he went the extra mile with assisting me in buying my latest vehicle, if it were not for his valiant efforts I would not have gotten the vehicle at all or when I did , Mr.J.C.Robinson is dynamic salesman and a great asset to the company, together the two believe in keeping Ford # 1Great Experince
by Fayezgr on 06/11/2013updated 05/17/2025I just bought a 2014 Mustang from AutoNation Ford Gulf Freeway. I was dealing with John W. This person is really professional and you can trust his word. He gave me a price that no other car dealer gave it to me. I closed the deal at the… first time i met him. He is direct to the point, can accommodate your requests & demands and really give his 100%.Hello and thank you for this feedback. We're so happy to hear that you were well taken care of by the team. Happy motoring!
Super easy and helpful
by wcspear on 12/18/2013updated 05/17/2025Calvin N. was my internet sales rep. He was very helpful with my concerns and also was upfront and honest about a few of the issues with the used vehicle I was considering. The AutoNation team worked with my to fix the issues at a mutual… cost. I would definitely go back to AutoNation.Buy your next cat
by beatt9 on 05/17/2013updated 05/17/2025I contacted every dealership in the greater Houston metro area for pricing on an F-150. Autonation had the lowest price by far right off the get go. The sales person was friendly, knowledgeable, and helpful. It was an all around painless… process.MIKE HAYTER
by dweers1 on 06/03/2011updated 05/17/2025Dealing with Mike Hayter at Champion Ford was the most enjoyable experience I have ever had buying a new vehicle.No haggle,no run around on the trade just simple straight forward pricing all the way around.I was so impressed with the way… Mike handled my purchase that I sent two co-workers to him and he handled the sale of three more vehicles with them as well with the same courtesy and professionalism he bestowed on me.I will continue to send friends and family to Mike and feel that he will handle there needs as well.If you are looking for a straight deal with no dealership two step check out Mike at Champion Ford you will not be disappointed.Meeting Cleon
by edago on 05/18/2011updated 05/17/2025When I was informed that I was going to be getting a new truck, I thought I new exactly what I wanted. A big, strong V8 with 4 wheel drive, and enough room to carry along my friends. When I began browsing online and asking for prices, many… of the other dealerships emailed me back with a picture of 1 truck they had on the lot similiar to what I had asked for, but Cleon at Champion Ford emailed me with 3 of the exact truck I had specified and told me they had even more options on the lot I could look at. Before I went to Champion, I stopped by another dealer to see what they had. They didnt have any of the ones I wanted, and only a few with the big V8's. The man there gave me, what he said was the lowest and best deal he could do on one of the V6's, I wasnt too impressed. When I arrived at Champion my experience was completely different. Cleon took me out and showed me all of the F-150's they had in back. He convinced me to do a test drive on a F-150 with the new Eco-Boost motor even though he knew my determination for a V8. Ill be honest, at first I thought this man was trying to destroy my dreams of owning a powerful engine and bragging rights. But after giving that truck a spin and showing me all the features it had, I was amazed that I was actually enjoying driving a truck that had a V6. Then he went even further to tell me that engine had more horsepower and more torque then the V8 I had originally wanted. I couldnt believe it, I was in love with this truck. After talking with Cleon about my experience with the other dealership and about what price they said they could do for me, He was smiling so big I knew he had to have been holding back a laugh. The price he gave me on a truck that had even more to offer then the other dealership, and was in the color I wanted, was a substantial amount lower then what the other guys said was the best deal. I ended up leaving the lot in my brand new, V6, F-150. All in all, my experience at Champion with Cleon was above and beyond anything I've ever experienced before at a dealership. He was friendly and very well educated in all the capabilities of the particular truck I was interested in. I am still, as I sit here writing this, amazed at how much lower the cost was that Cleon gave me, then what the other guys had said. Cleon really made my car buying experience something I enjoyed and had fun doing, and for that I will send every person who ask me about my truck to go see him at Champion Ford.Saturday Afternoon with Mike
by baseballmom6 on 05/16/2011updated 05/17/2025My husband and I had a very enjoyable experience buying my new Taurus. Michael Hayter is an excellent salesman. He answered all our questions and made sure we were extremely satisfied. He is very knowledgeable, considerate and thorough. We… would certainly recommend this dealership (Champion Ford) along with Mike Hayter the salesman2nd Truck with Champion Ford!
by ltarmstrong3 on 06/20/2011updated 05/17/2025I apologize, I ommited a letter in my salesperson's last name and could edit my post. It should have been spelled Bardwell. Thanks again David!Cleon Neal
by smitty61 on 05/25/2011updated 05/17/2025I got online and contacted Champion ford through the Ford Site, within an hour Cleon contacted me. He gave me a price quote lower than any other dealer on a 2011 Ford F350 Lariat 4x4. I informed him that I had a trade, he gave me a quote… over the internet and we made a deal. When I showed up at the dealership everything was as expected, no surprises. Cleon was not your typical salesman and made it the easiest buying experience I have ever had. Thanks CleonSatisfaction good enough to pass on to family.
by pamsbenz on 05/13/2011updated 05/17/2025After many trips of passing by dealership, I finally decided to stop in and see just what they had to offer. First of all I must say one of the main things that was reassuring to me was the fact that each vehicle that I was interested in… had a Car Fact folder within in it that gave me a detailed description on ther vehicle's history. This I found very helpful and non deceptive. I appreciated the fact that my salesman respected all of my decisions as a female alone doing what most of the time is done primarily by males. He devoted his time to me solely and did not stray away just to make sales. The atomasphere was pleasant from the minute I spotted the vehicle I wanted to purchase until the minute my deal was made. With the economy being as it is and all of the car dealerships making you offers you can't refuse, I think It says a lot about a dealership who can offer you enough that you do not have to go any further for what you want and be completely satisfied with your decision. I was so pleased with my experience that I brought my sister to purchase a vehicle as well. Just as pleased as I was, she made a purchase as well. I am totally looking forward to my future purchases with this dealership and my salesman as well. THE EXCEPTIONAL EXPERIENCE SAYS IT ALL!Easy purchase
by otrtrucker on 05/19/2011updated 05/17/2025I recently purchased a new 2010 f150 from champion ford. David my salesperson went the extra mile plus in order to make sure everything was perfect for me. The truck did have a few small scratches but he had everything taken care of and… ready for me when I came to pick it up. I have purchased many vehicles in the past but this was one of the easiest ones to get. Service after the sale is one thing that he does well.If anyone even reads this go see David @ Champion ford, you will be happy you did.A Fan for LIFE!!
by THHOuston on 03/18/2014updated 05/17/2025I admittedly have challenged credit and I made a drive all the way from Houston to Webster to one of those small time dealerships which turned out to be a waste of time. On my way back home I decided to stop at Autonation Ford. I don't know… what made me stop there but I walked up to the used car sales department & explained to him right away that I was wasting both of our time and expecting bad news. That was a Saturday, by Thursday I was in very nice Ford Expedition! I really love my car and my sales Jimmy M. was a pleasure to work with. He was very patient and showed me several cars and was honest about what I was up against because of my past credit history. I had not had a car in a year and a half because I just knew no one would approve me but I'm in my car thanks to Autonation Ford. I would recommend them to anyone!. If i can get a good vehicle with affordable notes, so can you!New Raptor is great
by overtime3 on 05/22/2014updated 05/17/2025Purchased a new Raptor from Autonation. My experience was a good one, they respected my time with minimum "trips to the manager" to get the deal done. The paperwork process was deliberate and efficient. All in all, I was out of there in… around 2 hours including trading in my F1502014 Ford Escape
by debbie101 on 02/18/2014updated 05/17/2025Brand new car but so far service has been exceptional! Very pleased!avoid this one
by henry_n on 10/09/2011updated 05/17/2025They agreed to fix the AC, this was noted in writing on the sales contract. As soon as they had my check, they reneged on the deal, and would not fix the AC. Now I have to stop payment on the check. Avoid these [violative content deleted].So happy I started here
by DiGulio on 01/02/2014updated 05/17/2025I needed to get into a new vehicle ASAP after having been in a wreck, so I decided to stop by Autonation Ford first, and am I glad I did. Joel G. is the person who helped me out with my Focus ST, and it was easier than I ever remember a car… buying experience being. I got the price I wanted, the car is exactly what I wanted, and I always drive it with a smile on my face. Great dealership, great people, awesome car.We are glad to be a part of your pleasurable experience. We always want our customers to feel the way you felt when leaving our location. Thanks for the positive review!
Great Buying Experience
by cjmorgan1958 on 05/16/2013updated 05/17/2025I recently purchased a 2013 Ford Escape from Autonation and can not say enough good things about the experience and the service I received from Calvin N. (Internet Sales Manager).Dissastified with vehicle purchase
by cisneros327 on 02/15/2013updated 05/17/2025I purchase a vehicle at this location the service was ok now the problem that I have is that the next day i found out the keyless remote did not work. I bounced like a ball trying to get this issue fixed because nobody new, so i finally got… somebody to help me. They want to charge me for something that they knew it was not working. Today the car was locked i was not able to get in to my car because the key was not working and was not able to unlock my car. i dont even have 2 weeks with this car. I understand that i bought a used car but I am having little issues that should have been resolved before they put the car on sale. I assume the have to inspect the cars before they sell them this is an dealearship this should not happen. In overall i am very dissastifies with this purchase i wish i can return this car.2014 Ford Escape
by debbie101 on 02/18/2014updated 05/17/2025My salesman was the best. John W. was the best! Very good experience!Debbie, thank you for your five star review! We respect our customers' time and budget. We always strive to present the best deals with a professional and caring staff here at our location. Thanks again for the feedback and your recommendation of John.
So happy I went with AutoNation!!!
by Angelina_P on 10/31/2013updated 05/17/2025I was ready to buy a truck and went online looking for a quote. I received emails back from about 7 places, but only one person contacted me directly. Patrick R. emailed me and said he had exactly what I was looking for and that I could… come by the same day. I met my husband there and we looked at a beautiful 2013 Ford F150. My husband had a couple of features in mind that we asked Patrick about and he was more than willing to help. We inquired about three trucks and ran numbers on all three. It may have been bothersome but Patrick never showed it. He is a trooper and a true professional. The truck was wonderful but the price had to be just as great. We were able to work out a deal we both could agree on and even added a couple of things from saving money on the price! We found the new love of our lives and purchased it the same night. I would most definitely reccomend AutoNation Ford to anyone who is in the market for a new car, and would return myself for our next purchase. Thanks sooo much Patrick for making this big nervous purchase, quick and painless!!!
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About our dealership
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
What sets us apart
Through DRV PNK, we continue to raise millions to support cancer research and treatment. Every AutoNation Pink Plate on the road helps put our fight against cancer on full display.
We offer a wide range of finance or lease programs with a menu that makes financing with us clear & simple.
We’ll buy your car and give you a check that you can deposit the same day. Get a certified offer for your vehicle, guaranteed for 7 days or 500 miles at any of our locations, even if you don’t buy a car from us.
We use an EPA-approved disinfectant to sanitize every vehicle we sell. Plus, we offer store-to-door-delivery for a safer shopping experience.
Our pre-owned vehicles are priced just right. Every 1Price Pre-Owned Vehicle is backed by a 5-day or 250-mile (whichever comes first) Money-Back Guarantee and a CARFAX™ Vehicle History Report.
Amenities
- Complimentary Coffee
- Complimentary WiFi
Hello Lisa, we appreciate you taking the time to leave us this feedback. Don't hesitate to call us if you ever need anything. Be safe on the road!
by Gabi Porter on 07/31/2024